Lenovo 6241, Installation And Service Manual

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running the DSA interactive menu, or select Diagnostic Event Log in the graphical user interface. To transfer
DSA Preboot collections to an external USB device, type the copy command in the DSA interactive menu.
• If you are running the DSA graphical user interface (GUI), click the Success link in the Status column.
• If you are running the DSA interactive menu (CLI), type :x to exit the Execute Tests menu; then, select
completed tests to view the results.
You can also send the DSA error log to Lenovo Support to aid in diagnosing the server problems.
Automated service request (call home)
This topic provides information about the call home tools for automatically collecting and sending data to
Lenovo Support.
Note: This documentation includes references to IBM web sites, products, and information about obtaining
service. IBM is Lenovo's preferred service provider for the Lenovo System x products.
Lenovo provides tools that can automatically collect and send data or call Lenovo Support when an error is
detected. These tools can help Support speed up the process of diagnosing problems. The following
sections provide information about the call home tools.
Service Advisor feature
This topic provides general information about the Service Advisor feature, which is used to collect data about
the system when the system detects a fault and send that information to Lenovo Service.
The server comes with the Service Advisor feature that can collect data about the system when the system
detects a fault and sends that data to Lenovo Service for problem determination. It also includes the call
home feature that automatically calls Lenovo Service when a problem occurs. The Service Advisor feature is
integrated into the Integrated Management Module II (IMM2). You will need to setup and configure the
Service Advisor feature before you can use it. For more information about how to setup and configure the
Service Advisor feature, see the
Integrated Management Module II User's Guide at https://systemx.
lenovofiles.com/help/topic/com.lenovo.sysx.imm2.doc/printable_doc.html
Electronic Service Agent
This topic provides information about the Electronic Service Agent tool for collecting Lenovo server data.
Electronic Service Agent monitors, tracks, and captures system hardware errors and hardware and software
inventory information, and reports serviceable problems about your Lenovo server directly to Lenovo
Support. You can also choose to collect data manually. The Electronic Service Agent uses minimal system
resources, and is available for download. For more information and to download Electronic Service Agent, go
to
http://www.ibm.com/support/esa
.
IMM first failure data capture (FFDC) feature
This topic provides information about the IMM first failure data capture (FFDC) feature for collecting server
data.
The integrated management module (IMM) provides a first failure data capture (FFDC) feature that you can
use to collect the log data for system hardware errors into a file, which you can send to Lenovo Support for
problem determination assistance. The following sections provide information about how to use this IMM
feature to generate and download the FFDC log data file.
Chapter 4
.
Troubleshooting
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