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Lenovo 3000 H2 User Manual Download Page 5

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Contents

Chapter 5  Troubleshooting and Confirming Setup .............. 35

5.1 Troubleshooting display problems ..........................................36

5.2 Troubleshooting audio problems ............................................36

5.3 Troubleshooting software problems .......................................37

5.4 Troubleshooting problems with optical drives and hard disks ... 38

5.5 Special considerations for troubleshooting Windows .............39

31035089_3000 H_UG_EN.indd   2

2008.8.27   6:05:08 PM

Summary of Contents for 3000 H2

Page 1: ...Version 1 0 2008 8 3000 H User Guide www lenovo com 31035089 31035089_3000 H_UG_FM_EN indd 1 2008 8 27 6 06 02 PM ...

Page 2: ...de that you received with this product for the latest safety information Reading and understanding this safety information reduces the risk of personal injury or damage to your product Danger Watch out for high risks Attention Pay attention to low risks Note Pay attention to important information Copyright Lenovo 2008 All rights reserved 31035089_3000 H_UG_EN indd 1 2008 8 27 6 05 07 PM ...

Page 3: ...31035089_3000 H_UG_EN indd 2 2008 8 27 6 05 07 PM ...

Page 4: ...ecovery 15 2 3 File Management 16 2 4 OneKey Antivirus 17 Chapter 3 Instructions for using computer software 21 3 1 Power2Go Burning Discs 22 3 2 WinDVD 23 3 3 Lenovo Healthcare Software 24 3 4 Trend Micro Internet Security 27 3 5 Veriface 28 3 6 Earth link 29 Chapter 4 System maintenance and recovery 31 4 1 Restoring the system 32 4 2 File Backup 32 4 3 Cleaning up the disk 32 4 4 Checking for an...

Page 5: ...ing display problems 36 5 2 Troubleshooting audio problems 36 5 3 Troubleshooting software problems 37 5 4 Troubleshooting problems with optical drives and hard disks 38 5 5 Special considerations for troubleshooting Windows 39 31035089_3000 H_UG_EN indd 2 2008 8 27 6 05 08 PM ...

Page 6: ...ardware introduction ÿ Information on computer connection Read the content carefully Note If the configuration description in this chapter is different from your actual computer the configuration of your actual computer should be taken as final and binding User Guide 1 31035089_3000 H_UG_EN indd 1 2008 8 27 6 04 40 PM ...

Page 7: ...dels are equipped with this connector Note Some models are not equipped with a CD drive 1 2 Rear view of the chassis If the rear view configuration in this chapter is different from your actual computer the rear view configuration of your actual computer should be taken as final and binding 31035089_3000 H_UG_EN indd 2 2008 8 27 6 04 42 PM ...

Page 8: ...with this connector On board VGA connector Some models are equipped with this connector USB connectors Ethernet connector Microphone connector Audio line out connector Audio line in connector PCI Express x16 graphics adapter connector Some models are equipped with this connector For more information about the graphics adapter see the description below 31035089_3000 H_UG_EN indd 3 2008 8 27 6 04 44...

Page 9: ... Remote Control The remote control only shipped with some types of computers works with the remote control receiver on the chassis Adjust the angle of the remote control properly 31035089_3000 H_UG_EN indd 4 2008 8 27 6 04 45 PM ...

Page 10: ...me up down Details Previous next channel Guide This function is not available in Microsoft Windows operating systems Mute Shows live TV on the currently selected channel DVD menu Displays the Recorded TV page in Windows Media Center Power supply standby Play 0 9 Number or Letter buttons Pause key Stop key Record CLEAR Clear ENTER Enter 31035089_3000 H_UG_EN indd 5 2008 8 27 6 04 48 PM ...

Page 11: ... connectors that are described in this section 1 4 1 Check the position of the voltage selection switch on the rear of the computer Use a ballpoint pen to slide the switch if necessary Note Some computers do not have the voltage switch These computers automatically control the voltage If the voltage supply range is 100 127 V ac set the switch to 115 V If the voltage supply range is 200 240 V ac se...

Page 12: ...er If you have a Video Graphics Array VGA Standard monitor connect the cable to the connector as shown Note If your model has two monitor connectors be sure to use the connector on the graphics adapter If you have a Digital Video Interface DVI monitor your computer must have an adapter installed that supports the DVI monitor Connect the cable to the connector as shown If you only have a DVI connec...

Page 13: ...phone connector on the back of the computer Attach one end of the modem cable to the modem connector on the back of the computer and the other end to the telephone outlet In countries or regions that do not use RJ 11 telephone outlets a splitter or converter is required to attach the cables to the telephone outlet as shown at the top of the illustration You can also use the splitter or converter w...

Page 14: ...g from 2 0 stereo to 5 1 surround This model of computer supports transforming stereo sound into 5 1 surround sound Use the following guides when connecting to the 5 1 surround audio device Front channel Surround Center LEF Blue line in connector Green line out connector Pink Mic in connector The configurations are as follows 1 Right click the sound icon in system property bar and select the sounds...

Page 15: ...nect the cable that runs between the speakers if necessary On some speakers this cable is permanently attached b Connect the adapter cable to the speaker if necessary On some speakers this cable is permanently attached c Connect the speakers to the audio line out port on the computer d Connect the adapter to the power source 1 4 9 If you have powered speakers without an adapter This picture is onl...

Page 16: ... this connector to attach an external modem serial printer or other device that uses a 9 pin serial connector S Video Use this connector to attach a television set that has an S Video connector Parallel Use this connector to attach a parallel printer or any other device that requires a 25 pin parallel connection Ethernet Use this connector to attach the computer to an ethernet type local area netw...

Page 17: ... data from Memory Stick Memory Stick Pro Memory Stick Duo Memory Stick Pro Duo xD SD Mini SD SD High Capacity Mini SD High Capacity MMC RS MMC MMC plus MMC mobile CF I CF II MD 1 4 13 Keyboard F2 Available for models with the Rescue System feature Press this key to launch Rescue System when the Lenovo screen appears during booting 31035089_3000 H_UG_EN indd 12 2008 8 27 6 04 56 PM ...

Page 18: ...y With this operation all of the existing data in drive C will be lost whereas the content and format of the other partitions in the hard disk drive will remain unchanged If you want to install an operating system with Windows Vista CD and back it up with OneKey Recovery you must format the C partition in NTFS format and install the operating system in the C partition Otherwise the OneKey Recovery...

Page 19: ...y install the drivers and software shipped with the computer It can install all drivers and software shipped with the computer It also can selectively install some of the drivers and software as required by the user Method 1 Automatic Installation Turn on the computer When the screen displays the Lenovo picture initially press the F2 key on the keyboard to start the Rescue System select Install dr...

Page 20: ... Create base backup Without factory backup the Lenovo OneKey Recovery enables you to backup all data of the current system partition manually after installing the operating system and common software Upon completion of base backup you can use the Recover Base Backup function to recover the system partition to the original factory default settings Note Create base backup only can be used once Once ...

Page 21: ...the operation during the recovery process 5 After the system is recovered successfully the software prompts to restart the computer Restart the computer and enter the system 2 3 File Management With the File Management module you may access the critical data in directories such as Desktop or My Documents in the system partition usually drive C when the system crashes and is irrecoverable You may t...

Page 22: ...e management provides a search function and backs up the searched files Input the file or file type to search for and click the search icon on the bottom to start searching files Note 1 During the process of copying files do not power off the computer Otherwise it may damage the files in the hard disk drive 2 The disk partition identifier in the file management interface may fail to correspond to that in ...

Page 23: ...button to stop the virus killing process Or click the corresponding cancel button to continue scanning 4 The software will report the results of a scan upon the completion of virus scanning and killing and it will list all viruses killed and quarantined 5 Click the corresponding button to display the files which are infected with viruses and quarantined In the quarantined zone you can clear delete ...

Page 24: ... click Start All Programs Lenovo Download USB update package 2 Save the latest virus definitions to the flash disk Making an upgrade flash disk will not destroy the source file in it 3 After making the flash disk restart the computer and access the OneKey Antivirus interface 4 Select Obtaining the latest virus package from the flash disk and click the update icon The virus definitions will be updated aut...

Page 25: ...20 User Guide 31035089_3000 H_UG_EN indd 20 2008 8 27 6 04 58 PM ...

Page 26: ...ains the following topics ÿ Computer software instructions Note The interface and function of each of these features are subjected to the actual software that was shipped with the computer model that you purchased User Guide 21 31035089_3000 H_UG_EN indd 21 2008 8 27 6 04 59 PM ...

Page 27: ... to be recorded onto their appropriate data music or video icon 3 1 2 Starting the burner software 1 Choose All Programs Lenovo Power2Go Power2Go from the Start menu to launch the burner program 2 Choose a task for the burner from the task list Then start the burner to record files 3 You can choose the medium to burn from the disc type and then click the OK icon to access the burner interface 4 Sel...

Page 28: ...more information about WinDVD WinDVD is the software for playing discs It can play DVD standard format discs and Blu ray format disc with the optical drive The WinDVD player includes the following basic buttons Play Move backward within the current track Pause Move forward within the current track Track list Stop Go to the previous track Eject Go to the next track Mute Volume 31035089_3000 H_UG_EN...

Page 29: ...f childrens spines and vision Lenovo PC Bright Eye camera is required in order to use these functions 3 3 1 Bright Vision Setting 1 The Lenovo PC Bright Eye camera and Lenovo Healthcare Software work together to maintain proper distance between the computer operator and the computer display It also automatically adjusts the display brightness to a comfortable level thereby protecting the operator ...

Page 30: ...imicro USB 2 0 UVC PC Camera has been checked If there are some other devices in this option do not check them Only choose the Vimicro USB2 0 UVC PC Camera device and the window should display the camera image An image which is caught by Lenovo PC Bright Eye camera will be displayed in the video capture window Adjusting the position and pitching angle of the camera to ensure the whole face is disp...

Page 31: ...ess Dim Moderate and Bright 3 When you use the computer for the first time you should set the proper display brightness according to each level of ambient brightness 4 For each level of the ambient brightness the recommended display brightness is selected by default Please adjust your display brightness to a comfortable level 5 After the brightness setting is completed the display brightness will b...

Page 32: ...he notification area and launch the antivirus software in the pop up options 3 4 2 Scanning viruses In the main interface of Trend Micro Internet Security click the scan icon to scan the computer Upon completion of scanning the software will pop up a system scanning report which lists all virus files detected and you can quarantine or delete them as required 3 4 3 Upgrade In the main interface of Tr...

Page 33: ...biometrics facial recognition system that can be implemented with Lenovo computers and video capture hardware This software applies only to the computers equipped with Lenovo PC Bright Eye camera and is available only after the camera is installed Note Use the following guidelines to ensure the best performance during face registration and verification 3 5 1 Location When initially registering your...

Page 34: ...right light pointed directly at your face or the camera Insufficient directional light such as a reading lamp Darkness 3 5 6 Glasses Because different glasses have different effects on light we recommend that you to take off your glasses or wear colorless glasses with very narrow rims Be sure to take off dark colored glasses like sunglasses or sport glasses 3 5 7 Video camera Be sure to use the sam...

Page 35: ...30 User Guide 31035089_3000 H_UG_EN indd 30 2008 8 27 6 05 03 PM ...

Page 36: ...1 2 3 4 5 Chapter System maintenance and recovery This chapter contains the following topics ÿ Daily maintenance and Tools instruction User Guide 31 31035089_3000 H_UG_EN indd 31 2008 8 27 6 05 04 PM ...

Page 37: ...he latest date when the system was running properly Click Next to continue 3 The system will start restoration When all processes run to completion the system displays a message informing you that the restore operation has completed successfully 4 2 File Backup For security purposes you can backup the system status before you install additional software or otherwise modify system settings To backu...

Page 38: ...t Properties from the pop up menu 2 Go to the Tools tab from disk Properties and select Defragment Now 3 Select the time and scheme to be used by the defragging program then start the defragmenting program Defragmentation usually takes a long time 4 6 Performing daily maintenance tasks Cleaning the computer components Because many of the computer components consist of sophisticated integrated circ...

Page 39: ...ned cloth Spray water directly onto the surface of the monitor or inside of computer Daily attention should be given to LCD monitors Use a dry cloth daily to brush dust from the monitor and keyboard Keep all surfaces clean and free of grease stains 31035089_3000 H_UG_EN indd 34 2008 8 27 6 05 05 PM ...

Page 40: ...llowing topics ÿ Troubleshooting and problem resolution Note The description of the TV card in this manual is only used for the machines which have the TV card It is invalid for those machines which do not have TV card User Guide 35 31035089_3000 H_UG_EN indd 35 2008 8 27 6 05 06 PM ...

Page 41: ...ions for icons and characters Set resolution and colors by using Display Settings options Problem Ripple on screen Troubleshooting and problem resolution 1 Check for devices located less than one meter from the computer such as refrigerators electric fans electric dryers UPSs regulators fluorescent lamps or other computers that may be generating magnetic interference 2 Move any interfering devices ...

Page 42: ...Select the Application tab select the problem program and then click the End Task button Problem You need to install or uninstall a program Problem resolution During installation never abort the install process by powering the system off or through other drastic means This can cause system program disorder or even failure during system initialization During the uninstall process never directly del...

Page 43: ...annot be read visually check the operating side of the CD DVD for defects Problem The capacity of the hard disk as indicated by the system is less than the nominal capacity Troubleshooting and problem resolution For computers equipped with the One Key Recovery feature the system recovery feature needs to occupy some hard disk space This may account for the apparent hard disk capacity deficit Furthe...

Page 44: ...odel only support the Windows Vista system 3 When you use the Windows Media Center to watch TV be particularly attentive to the following In the following two situations you must re save a channel list a When you change your TV signal from digital to analog your saved channel list for digital TV is deleted When you want to watch digital TV again you must create and save a new channel list b When y...

Page 45: ...40 User Guide 31035089_3000 H_UG_EN indd 40 2008 8 27 6 05 07 PM ...

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