Lenovo 06465UU User Manual Download

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Chapter 5. Troubleshooting

Frequently Asked Questions

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

This section lists frequently asked questions and tell where you can find detailed
answers. For details about each publication included in the package with your
computer, see Lenovo IdeaPad Y460p/Y560p

Setup Poster

What safety precautions should I follow when using my computer?

See “Important safety information” on page iii of this guide.

How can I prevent problems with my computer?

See “Appendix B. Use and care information” on page 69 of this guide.
More tips can be found in Chapter 1 and 2.

What are the main hardware features of my new computer?

More information can be found in Chapter 1 and 2.

Where can I find the detailed specifications for my computer?

See http://consumersupport.lenovo.com.

I need to upgrade a device

I need to replace one of the following: the hard

disk drive, memory, or the keyboard.

See “Appendix D. Customer replaceable units (CRUs)” on page 97 of this
guide.

Summary of Contents for 06465UU

Page 1: ...Y460p Y560p User Guide V1 0 cover_1 4 Lenovo IdeaPad Y460p Y560p User Guide User Guide V1 0 V1 0 ...

Page 2: ...duct it supports be sure to read Important safety information on page iii and Notices in Appendix E first Some instructions in this guide may assume that you are using Windows 7 If you are using other Windows operating system some operations may be slightly different If you are using other operating systems some operations may not apply to you but it won t substantially affect your use of this com...

Page 3: ...ure that the information provided in this manual is accurate and reliable However due to the short length of the user guide it is impossible to cover all topics in great depth For this reason we apologize for any omissions you might find Lenovo is always trying to improve the performance and reliability of its products For that reason the hardware and software components shown within the user guid...

Page 4: ...nd operating system when calculating hard disk capacity Hard disk manufacturers use a radix of 1000 i e 1G 1 000MB 1MB 1 000KB 1KB 1 000 bytes However when identifying hard disk capacity operating systems use a radix of 1024 i e 1GB 1 024MB 1MB 1 024KB 1KB 1 024 bytes The standard adopted by your computer is that of the hard disk manufacturers Since the standards adopted by the hard disk manufactu...

Page 5: ... to store hard disk mirror and OneKey Rescue System program files The size of the reserved space for this partition varies according to the model operating system and software of the computer For the sake of safety this partition is not apparent which is commonly referred to as a hidden partition In addition after the hard disk is partitioned or formatted the system will assign a certain amount of...

Page 6: ......

Page 7: ...c models only 33 Chapter 3 Using the Internet 34 Wired connection 34 Wireless connection 36 Chapter 4 OneKey Rescue System 38 OneKey Rescue System 38 Chapter 5 Troubleshooting 41 Frequently Asked Questions 41 Troubleshooting 44 Chapter 6 Upgrading and replacing devices 53 Replacing the battery 53 Replacing memory 55 Replacing the hard disk drive 59 Appendix A Getting help and service 64 Getting he...

Page 8: ...on 102 Wireless related information 104 TV tuner information Y560p only 108 Electronic emissions notices 111 WEEE and recycling statements 118 Turkish statement of compliance 118 EU WEEE statements 119 Japan recycling statements 120 Notice for users in the U S A 122 Notice on deleting data from your hard disk 122 Appendix F Features and Specifications 124 Trademarks 126 Index 127 ...

Page 9: ...n see Appendix C Lenovo limited warranty on page 83 Read this first Personal computers are electronic devices Power cords power adapters and other features can create potential safety risks that can result in physical injury or property damage especially if misused The safety risks are categorized as follows Danger Physical injury or even death may be caused Attention Property damage or even minor...

Page 10: ...nspect the covers of the computer and the AC adapter especially parts with the following labels attached for any crack or damage Danger Hazardous voltage current and energy levels are present inside any component that has this label attached ...

Page 11: ...ning storm Attention Lightning storm may damage the computer and result in an electric shock Keep a good ventilation of the computer and other parts Danger Placing the working computer or other parts on a bed sofa or other flexible surface may block the ventilation slots causing overheat of your computer or other parts to overheat or even catch a fire Turn off wireless devices where they may cause...

Page 12: ... shock or fire Do NOT use a power outlet power cord power adapter or battery pack that appears to be damaged or corroded Do NOT share an electrical outlet with other home or commercial appliances that draw large amounts of electricity If power strips are used the load should NOT exceed the power strip s input rating Unplug the power cord if there is a cracking hissing or a popping sound or a stron...

Page 13: ... lap or any other part of your body in contact with a hot section of the working computer for any extended length of time Attention Extended contact with your body even through clothing could cause discomfort or even a skin burn Do NOT drop bump scratch hit or place heavy objects on the liquid crystal display LCD of your computer Attention Direct contact with liquid crystal material from a broken ...

Page 14: ...r a list of service and support phone numbers go to http consumersupport lenovo com Lenovo provides documentation with instructions when it is appropriate for customers to install options or replace units CRUs Closely follow all instructions when installing or replacing parts Disconnect the attached power cords battery pack and all the cables before you open the device covers unless instructed oth...

Page 15: ...1 Chapter 1 Getting to know your computer Top view IdeaPad Y460p Y460p 3 10 11 ...

Page 16: ...r from the actual product Please refer to the actual product Attention Do NOT open the display panel beyond 135 degree When closing the display panel be careful NOT to leave pens or any other objects in between the display panel and the keyboard Otherwise the display panel may be damaged Y560p 3 10 10 11 ...

Page 17: ...indicators For details see System status indicators on page 27 Speakers The JBL certificated speakers provide rich and powerful sound Power button Press this button to turn on the computer OneKey Rescue System button Press this button to open OneKey Rescue System If OneKey Rescue System has been preinstalled when the computer is powered off Note For details see Chapter 4 OneKey Rescue System on pa...

Page 18: ...cked or else overheating of the computer may occur RJ 45 port Connects to an Ethernet network Note For details see Wired connection on page 34 USB port Connects to USB devices Note For details see Connecting a universal serial bus USB device on page 32 Headphone jack Connects to an external headphone Attention Listening to music at high volume over extended periods of time may damage your hearing ...

Page 19: ...Chapter 1 Getting to know your computer 5 Right side view IdeaPad Y460p IdeaPad Y560p 1 2 4 7 6 1 3 4 7 5 2 6 ...

Page 20: ...d devices that are compatible with the ExpressCard 34 interface Optical drive Your computer comes with an optical drive such as a CD DVD drive TV in jack specific models only Y560p Use this jack to connect with TV signal cable through the provided TV adapter Analog digital input supported AC power adapter jack Connect the AC adapter here Note For details see Using AC adapter and battery on page 14...

Page 21: ...pecific models only After you toggle the GPU switch the system will automatically choose and switch over to the integrated or dedicated GPU according to the current loading Note For Y460p and Y560p this switch is available only on models that support the switchable technology Integrated wireless device switch Use this switch to turn on off the wireless radio of all wireless devices on your compute...

Page 22: ...8 Chapter 1 Getting to know your computer Bottom view IdeaPad Y460p 1 3 2 4 4 6 5 ...

Page 23: ...Chapter 1 Getting to know your computer 9 IdeaPad Y560p 4 4 6 5 1 3 2 ...

Page 24: ...ttery pack secured in place Mini PCI ExpressCard slot compartment specific models only Houses the computer s TV card Y560p only wireless module or SSD card Central Processing Unit CPU Memory RAM compartment Houses the computer s CPU and memory Hard disk drive HDD compartment Houses the computer s hard disk drive Note In the case of a non WWAN configuration customer upgrade is not supported The ico...

Page 25: ...ert the battery pack and connect the computer to an electrical outlet The battery is automatically charged while the computer is running on AC power Install the battery pack Refer to the supplied Setup Poster to install the battery pack Connect the computer to an electrical outlet 1 Connect the power cord to the AC adapter 2 Connect the AC adapter to the AC power adapter jack of the computer firml...

Page 26: ... agreement Configuring the Internet connection Registering the operating system Creating a user account Putting your computer into sleep state or shutting it down When you finish working with your computer you can put it into sleep state or shut it down Putting your computer into sleep state If you will be away from your computer for only a short time put the computer into sleep state When the com...

Page 27: ...ter will switch from sleep to hibernation automatically To wake it up just press the power button Shutting down your computer If you are not going to use your computer for a day or two shut it down To shut down your computer click and select Shut Down from the Start menu Note Wait until the power indicator light starts blinking indicating that the computer is in sleep state before you move your co...

Page 28: ...ry is installed Charging time will depend on the usage environment You need to charge the battery in any of the following situations When you purchase a new battery If the battery status indicator turns amber If the battery has not been used for a long time Note As each computer user has different habits and needs it is difficult to predict how long a battery charge will last There are two main fa...

Page 29: ...hut down Notes You are advised to insert the battery pack when using your computer to prevent small particles from entering the inside of your computer To increase the life of the battery pack the computer does not start recharging the battery immediately after it drops from fully charged Charge the battery at a temperature between 50 F and 80 F 10 C 30 C Full charge or discharge is not required T...

Page 30: ...ntion to the following points Notes Replace only with a battery of the type recommended by Lenovo Keep the battery pack away from fire Do not expose the battery pack to water or rain Do not attempt to disassemble the battery pack Do not short circuit the battery pack Keep the battery pack away from children Do not put the battery pack in trash that is disposed of in landfills When disposing of the...

Page 31: ...n to which you want the cursor to move Left click button The function corresponds to that of the left mouse button on a conventional mouse Right click button The function corresponds to that of the right mouse button on a conventional mouse Note You can enable disable the touchpad using Fn F6 See System status indicators on page 27 3 2 1 Y560p ...

Page 32: ...gers closer together to zoom out For the best zooming experience use the tips of your fingers Two Finger Scrolling Place two fingers down on the TouchPad surface The fingers should be slightly separated Using a straight continuous motion slide both fingers in the desired direction Lift both fingers up off the TouchPad surface to stop scrolling Rotating Place two fingers down on the TouchPad surfac...

Page 33: ... continuous motion in the desired direction moving from one side of the TouchPad to the opposite side Horizontal finger motion sliding your fingers to the right or left will page forwards or backwards in a photo viewer or an Internet browser window Slide your fingers upwards to launch slideshow mode Slide your fingers downwards to exit slideshow mode ...

Page 34: ...ion keys incorporated in its standard keyboard Numeric keypad The keyboard has keys that when enabled work as a 10 key numeric keypad To enable or disable the numeric keypad press Fn F8 Note The indicator on the upper right corner of the F8 NumLk key will light on if the numeric keypad is enabled ...

Page 35: ...Learning the basics 21 Function key combinations Through the use of the function keys you can change operational features instantly To use this function press and hold Fn then press one of the function keys 2 1 2 ...

Page 36: ...splay resolution settings Fn F5 Open the interface for integrated wireless devices settings enable disable Fn F6 Enable Disable the touchpad Fn F7 Start Pause playback of Windows Media Player Fn F8 Enable Disable the numeric keypad Fn F9 Activate the pause function Fn F10 Activate the break function Fn F11 Enable Disable the Scroll Lock Fn F12 Turn on off the insert input Fn PrtSc Activate the sys...

Page 37: ...Chapter 2 Learning the basics 23 Special keys and buttons Your computer has several special keys and buttons IdeaPad Y460p 1 3 2 Y460p ...

Page 38: ...en the computer is powered off press this button to enter the OneKey Rescue System if Lenovo OneKey Rescue System has been preinstalled In Windows operating system press this button to start Lenovo OneKey Recovery Note For details see OneKey Rescue System on page 38 3 1 2 Y560p ...

Page 39: ...Changing Wallpaper To change the desktop wallpaper use the Lenovo SlideNav bar to slide from the very right hand side of the screen to the very left hand side Zipping the Screen You are able to zip or unzip the screen just by a simple sliding If the screen is zipped all input are locked such as keyboard mouse touchpad and even touch panel Switching Workspace only available in trial version You are...

Page 40: ...ty for power management OneKey Theater II button Press to switch Lenovo OneKey Theater II application for best user scenario It includes Normal Mode Movie Mode and Intelligent Mode Volume Up button Quick increase volume level Volume Down button Quick decrease volume level Mute button Mute Unmute the sound ...

Page 41: ... you of the computer status 1 2 3 5 6 7 8 4 9 Y560p Hard disk drive indicator Bluetooth indicator Wireless communication indicator Num lock indicator Caps lock indicator Power status indicator Battery status indicator Touchpad indicator Graphics status indicator specific models only ...

Page 42: ...ing the security lock please refer to the instructions shipped with the security lock that you have purchased Refer to the Right side view on page 5 for the location of the Kensington slot Notes Before purchasing any security product verify that it is compatible with this type of security keyhole You are responsible for evaluating selecting and implementing the locking devices and security feature...

Page 43: ...rd and enable it a prompt appears on the screen each time you power on the computer Enter your password at the prompt The computer cannot be used unless you enter the correct password For details about how to set the password see the help to the right of the screen in BIOS setup utility Note The face registration and verification works best in an environment with steady and even light Note This pa...

Page 44: ...s Using media cards not supplied Your computer supports the following types of media cards Secure Digital SD card Secure Digital PRO SD PRO card MultiMediaCard MMC Memory Stick MS Memory Stick PRO MS PRO xD Picture xD card Notes Insert ONLY one card in the slot at a time This card reader does not support SDIO devices e g SDIO Bluetooth etc ...

Page 45: ...card 1 Gently pull the media card out of the media card slot 2 Insert the dummy card to the media card slot Note The dummy card is used for preventing dust and small particles from entering the inside of your computer when the media card slot is not in use Retain the dummy card for future use Note Before removing the media card unable it by Windows Safely Remove Hardware utility to avoid data corr...

Page 46: ...n space Enabling Bluetooth communications 1 Slide the integrated wireless device switch to 2 Press Fn F5 to make configuration Note When using a high power consumption USB device such as USB ODD use the external device s power adapter Otherwise the device may not be recognized or system shut down may result Note The actual maximum range may vary due to interference and transmission barriers To get...

Page 47: ...ode press the power button to wake it up 2 Activate the Switchable Graphics dialog box To activate the dialog box you can right click on the desktop and select Configure Switchable Graphics from the pop up menu slide and release the GPU switch on the front side of your computer Note The dedicated AMD GPU provides you with superior graphics performance while the energy efficient integrated graphics...

Page 48: ...ction uses physical wiring to connect Wireless network technology connect without wiring Wired connection Wired connection is a reliable and safe way to connect the computer to the Internet Generally the following two accessing methods are widely used Cable Cable Internet services use a cable modem connected to the residential cable TV line DSL DSL is a family of related technologies that bring hi...

Page 49: ...configuration Consult your Internet Service Provider ISP for details on how to configure your computer Note The above diagrams are for reference only Actual connection method may vary Y560p Y560p TV cable Splitter Cable modem Not supplied Telephone line Splitter DSL modem ...

Page 50: ...gs An access point is necessary for the connection WiMAX WiMAX networks connect several Wireless LAN systems to cover a metropolitan area providing high speed broadband access without the need for cables Mobile Broadband The Mobile Broadband network provides Internet access to computers cell phones and other devices over a large geographic area Mobile networks are used for data transmission and ac...

Page 51: ...ons do the following 1 Slide the integrated wireless device switch to 2 Press Fn F5 to make configuration Hardware connection Software configuration Consult your Internet Service Provider ISP and search Windows Help and Support Center for details on how to configure your computer Y560p Access point Wi Fi WiMax network Not supplied ...

Page 52: ...ystem without starting the Windows operating system Attention In order to utilize the features of the OneKey Rescue System your hard disk already includes a hidden partition by default to store the system image file and OneKey Rescue System program files This default partition is hidden for security reasons and is the reason the available disk space is less than it claims The exact available hard ...

Page 53: ...ices or by creating recovery discs For more instructions see the help file of Lenovo OneKey Recovery Notes The backup process and creation of recovery discs may take some time connect the AC adapter and battery pack to your computer After the recovery discs are burned please number them so that you can use them in the correct order Computers without an integrated optical drive support the creation...

Page 54: ... the steps below to access OneKey Rescue System Shut down your computer Press the key to launch OneKey Rescue System Within the program you can choose to restore your system partition to the original factory status or to a previously generated backup Note The recovery process is irreversible Make sure to back up any critical data before using the recovery feature ...

Page 55: ...on on page iii of this guide How can I prevent problems with my computer See Appendix B Use and care information on page 69 of this guide More tips can be found in Chapter 1 and 2 What are the main hardware features of my new computer More information can be found in Chapter 1 and 2 Where can I find the detailed specifications for my computer See http consumersupport lenovo com I need to upgrade a...

Page 56: ...d service on page 64 of this guide Where can I find warranty information For the warranty applicable to your computer including the warranty period and type of warranty service see Appendix C Lenovo limited warranty on page 83 How can I install the device drivers A compatible device driver is a requirement to ensure correct operation and performance of each component in your computer If your compu...

Page 57: ... the destination media is damaged try to select another path and then try again When do I need to restore the system to the factory status You can use this feature when your system fails or you need to re install your operating system This will restore your computer back to the initial status when you first booted up your computer after receiving it from the store If there is critical data on your...

Page 58: ...is connected to the computer and the power cord is plugged into a working electrical outlet The computer power is on Press the power button again for confirmation The memory is installed correctly If these items are properly set and the screen remains blank have the computer serviced When I turn on the computer only a white cursor appears on a blank screen Restore backed up files to your Windows e...

Page 59: ...layed on the pop up menu Or when I slide and release the GPU switch on the front side of the computer the Switcha ble Graphics dialog box is not displayed Check the graphics device setting in BIOS setup utility In BIOS setup utility move the cursor to Configuration make sure Switchable Graphics option is set active under Graphics Device Check the operating system you are using Switchable Graphics ...

Page 60: ... marketing representative to have the password changed If you forget your HDD password a Lenovo authorized servicer cannot reset your password or recover data from the hard disk You must take your computer to a Lenovo authorized servicer or a marketing representative to have the hard disk drive replaced Proof of purchase is required and a fee will be charged for parts and service If you forget you...

Page 61: ...nal components Check the settings for sleep mode The computer enters sleep mode immediately after Power on self test POST Make sure that The battery is charged The operating temperature is within the acceptable range See Appendix B Use and care information on page 69 Note If the battery is charged and the temperature is within range have the computer serviced The critical low battery error message...

Page 62: ...uter then press any key or the power button If your computer is in hibernation mode or power off state Connect the AC adapter to the computer then press the power button to resume operation Note If the system still does not return from sleep mode your system has stopped responding and you cannot turn off the computer reset the computer However unsaved data may be lost To reset the computer press a...

Page 63: ...to confirm whether the LCD screen has been turned off The screen is unreadable or distorted Make sure that The display device driver is installed correctly The screen resolution and color quality are correctly set The monitor type is correct Incorrect characters appear on the screen Did you install the operating system or application program correctly If they are installed and configured correctly...

Page 64: ...r in the battery might be active Turn off the computer for one minute to reset the protector then turn on the computer again The battery does not charge For details see Handling the battery in Chapter 2 A hard disk drive problem The hard disk drive does not work In the Boot menu in BIOS Setup Utility make sure that the hard disk drive is included in the Boot priority order correctly A startup prob...

Page 65: ...for 4 seconds or more If the computer still does not respond remove the AC adapter and the battery Your computer might lock when it enters sleep mode during a communication operation The computer does not start from the desired device See the Boot menu of BIOS Setup Utility Make sure that Boot priority order in BIOS Setup Utility is set so that the computer starts from the device you want Also mak...

Page 66: ...ce cables other than Plug and Play PnP device while the computer power is on otherwise you might damage your computer When using a high power consumption external devices such as an external USB optical disk drive use external device power adapter Otherwise the device may not be recognized or system shut down may result ...

Page 67: ...d all cables from the computer 2 Close the computer display and turn the computer over Notes The illustrations used in this chapter are of the Lenovo IdeaPad Y560p unless otherwise stated The following steps about upgrading and replacing devices are the same for the Y460p and Y560p Note Use only the battery provided by Lenovo Any other battery could ignite or explode ...

Page 68: ... 3 Unlock the battery latches in the unlocked position remove the battery pack in the direction shown by the arrow 4 Install a fully charged battery 5 Turn the computer over again Connect the AC adapter and the cables to the computer again 1 2 1 ...

Page 69: ...owing 1 Touch a metal table or a grounded metal object to reduce any static electricity in your body which could damage the SO DIMM Do not touch the contact edge of the SO DIMM 2 Turn off the computer Disconnect the AC adapter and all cables from the computer 3 Close the computer display and turn the computer over 4 Remove the battery again Note Use only the memory types supported by your computer...

Page 70: ...56 Chapter 6 Upgrading and replacing devices 5 Remove the CPU Memory compartment cover a Remove the screws that secure the compartment cover b Remove the compartment cover 1 1 1 1 2 ...

Page 71: ... socket at the same time Be sure to save the old SO DIMM for future use 7 Insert the notched end of the DIMM into the socket Press the DIMM firmly and pivot it until it snaps into place Make sure that it is firmly fixed in the slot and does not move easily 8 Reinstall the compartment cover 9 Reinstall the battery 0 Turn the computer over and reconnect the AC adapter and the cables to the computer ...

Page 72: ...1 Turn the computer on 2 Hold F2 during startup The BIOS Setup Utility screen opens The Total Memory item shows the total amount of memory installed in your computer Note If only one DIMM is used on the computer you are servicing the card must be installed in SLOT 0 lower slot but not in SLOT 1 upper slot a b b a ...

Page 73: ...f all the information on the hard disk and then turn the computer off Never remove the drive while the system is operating in sleep mode or in hibernation mode Notes Replace the hard disk drive only if you upgrade it or have it repaired The connectors and bay of the hard disk drive were not designed for frequent changes or drive swapping The preinstalled softwares are not included on an optional h...

Page 74: ... the computer then disconnect the AC adapter and all cables from the computer 2 Close the computer display and then turn the computer over 3 Remove the battery pack 4 Remove the Hard disk drive compartment cover a Remove the screws that secure the compartment cover b Remove the compartment cover 1 2 1 1 ...

Page 75: ...acing devices 61 5 Remove the frame fixing screw 6 Pull the tab in the direction shown by arrow 7 Take out the hard disk drive secured in a metal frame 8 Remove the screws and detach the metal frame from the hard disk drive 3 4 5 ...

Page 76: ...e gently into the hard disk drive bay with the tab facing upwards and the connectors facing each other then push it firmly into space A Reinstall the frame fixing screw B Reinstall the compartment cover C Reinstall the screws D Reinstall the battery pack E Turn the computer over again Connect the AC adapter and the cables to the computer again ...

Page 77: ... table provides a list of CRUs Customer Replaceable Units for your computer and informs you of where to find replacement instructions Setup Poster User Guide AC adapter O Power cord for AC adapter O Battery O O Bottom access doors O Memory O Hard disk drive O ...

Page 78: ...f you experience a problem with your computer and whom to call for service should it be necessary Microsoft Service Packs are the latest software source for Windows product updates They are available by means of a Web download connection charges may apply or from a disc For more specific information and links go to the Microsoft Web site at http www microsoft com Lenovo offers Up and Running techn...

Page 79: ...ng with your Lenovo computer even easier Calling the customer support center If you have tried to correct the problem yourself and still need help during the warranty period you can get help and information by telephone through the customer support center The following services are available during the warranty period Problem determination Trained personnel are available to assist you with determi...

Page 80: ...o or non warranted parts Identification of software problem sources Configuration of BIOS as part of an installation or upgrade Changes modifications or upgrades to device drivers Installation and maintenance of network operating systems NOS Installation and maintenance of application programs To determine if your Lenovo hardware product is under warranty and when the warranty expires go to http c...

Page 81: ...ling for technical assistance please have the following information available Machine Type and Model Serial number of your computer and your proof of purchase Description of the problem Hardware and software configuration information for your system Note For the latest list of customer support center telephone numbers and hours of operation visit the Support Web site at http consumersupport lenovo...

Page 82: ... be available in all countries Service centers in certain countries might not be able to service all models of a particular machine type In some countries fees and restrictions might apply at the time of service To determine whether your computer is eligible for International Warranty Service and to view a list of the countries where service is available go to http consumersupport lenovo com Lenov...

Page 83: ...p your computer away from magnets activated cellular phones electrical appliances or speakers within 13 cm or 5 in Avoid subjecting your computer to extreme temperatures below 5 C 41 F or above 35 C 95 F For Notebooks with glossy display bezels the user should consider the placement of the Notebook as the bezel may cause disturbing reflections from surrounding light and bright surfaces Some applia...

Page 84: ...isk of ESD Therefore when using the computer close to an appliance that can produce negative ions give special attention to the following Avoid directly exposing your computer to the air from an appliance that can produce negative ions Keep your computer and peripherals as far as possible from such an appliance Wherever possible ground your computer to facilitate safe electrostatic discharge Notic...

Page 85: ...tic electricity in the package and your body Whenever possible remove the static sensitive part from the static protective packaging and install the part without setting it down When this is not possible place the static protective packaging on a smooth level surface and place the part on it Do not place the part on the computer cover or other metal surface Be gentle with your computer Avoid placi...

Page 86: ... up your open computer hold it by the bottom Do not pick up or hold your computer by the display Use a quality carrying case that provides adequate cushion and protection Do not pack your computer in a tightly packed suitcase or bag For outdoor use Backup your critical data before you take your computer outdoors Ensure that the battery is full Be sure to turn off the power and close the LCD well W...

Page 87: ... optical drive do not touch the surface of a disc or the lens on the tray Wait until you hear the CD or DVD click into the center pivot of an optical drive before closing the tray When installing your hard disk follow the instructions shipped with your hardware and apply pressure only where needed on the device ...

Page 88: ...walls antivirus software and anti spyware software and keep this software up to date Take care in setting passwords Remember your passwords If you forget a supervisor or hard disk password Lenovo authorized service providers will not reset it and you might have to replace your system board or hard disk drive Other important tips Do not put the battery pack in trash that is disposed of in landfills...

Page 89: ...urn your computer over while the AC adapter is plugged in This could break the adapter plug Turn off your computer if you are replacing a device or else verify that the device is warm or hot swappable Before you install any of the following devices touch a metal table or a grounded metal object This action reduces any static electricity from your body The static electricity could damage the device...

Page 90: ...ics as good lighting and proper seating for example can help you improve your performance and achieve greater comfort Note This example shows someone in a conventional setting Even if you work in a casual less conventional setting many of the tips in this section still apply Develop good habits and they will serve you well Head and neck in upright A suitable brightness avoid glare or reflection Ty...

Page 91: ...and using adequate lighting for example will help you maintain desirable levels of comfort and performance Questions about vision Your computer s visual display screen is designed to meet the highest standards and to provide you with clear crisp images and large bright displays that are easy to see yet easy on the eyes Of course any concentrated and sustained visual activity can be tiring If you h...

Page 92: ... errors 2 Empty your recycle bin on a regular basis 3 Use the Microsoft Disk Defragmenter on your hard disk drive on a regular basis to improve data seek and read time To free up disk space uninstall unused application programs Clean out your Inbox Sent and Trash folders from your e mail client program At least once a week make a point to back up your data If critical data is present it is a good ...

Page 93: ... have experienced and how you resolved them If you ever need to run a recovery operation on your computer by OneKey Rescue System see Chapter 4 OneKey Rescue System on page 38 If required you can find your country s customer support center at the following Web address http consumersupport lenovo com When calling the customer support center please make sure you have your machine type model and seri...

Page 94: ...into a sponge 3 Squeeze excess liquid from the sponge 4 Wipe the cover with the sponge using a circular motion and taking care not to let any excess liquid drip 5 Wipe the surface to remove the detergent 6 Rinse the sponge with clean running water 7 Wipe the cover with the clean sponge 8 Wipe the surface again with a dry soft lint free cloth 9 Wait for the surface to dry completely and remove any ...

Page 95: ...e the keys one by one if you wipe several keys at a time the cloth may hook onto an adjacent key and possibly damage it Make sure that no liquid drips onto or between the keys 3 Allow to dry 4 To remove any crumbs and dust from beneath the keys you can use a camera blower with a brush or cool air from a hair drier Note Avoid spraying cleaner directly on the display or the keyboard ...

Page 96: ...keyboard when the cover was pressed from the outside 2 Wipe or dust the stain gently with a soft dry cloth 3 If the stain remains moisten a soft lint free cloth with water or a 50 50 mixture of isopropyl alcohol and water that does not contain impurities 4 Wring out as much of the liquid as you can 5 Wipe the display again do not let any liquid drip into the computer 6 Be sure to dry the display b...

Page 97: ...ed on your sales receipt or invoice unless Lenovo informs you otherwise in writing The warranty period and type of warranty service that apply to your product are designated below under the section titled Warranty Information THIS WARRANTY IS YOUR EXCLUSIVE WARRANTY AND REPLACES ALL OTHER WARRANTIES OR CONDITIONS EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OR CONDITIONS ...

Page 98: ...lephone numbers is available at www lenovo com support phone Warranty service may not be available in all locations and may differ from location to location Charges may apply outside a Service Provider s normal service area Contact a local Service Provider for location specific information What your service provider will do to correct problems When you contact a Service Provider you must follow th...

Page 99: ...stallation of a CRU by you your Service Provider will arrange for service under the type of warranty service designated for the product under the section titled Warranty Information If your Service Provider determines that it is unable to repair your product your Service Provider will replace it with one that is at least functionally equivalent If your Service Provider determines that it is unable...

Page 100: ...ll be in good working order and at least functionally equivalent to the original product or part The replacement product or part shall be warranted for the balance of the period remaining on the original product Before your Service Provider replaces a product or part you agree to 1 remove all features parts options alterations and attachments not under warranty service 2 ensure that the product or...

Page 101: ...Data that you did not delete you are in compliance with all applicable laws Use of personal information If you obtain service under this warranty Lenovo will store use and process information about your warranty service and your contact information including name phone numbers address and e mail address Lenovo will use this information to perform service under this warranty and to improve our busi...

Page 102: ...on unsuitable physical or operating environment natural disasters power surges or improper maintenance by you damage caused by a non authorized service provider failure of or damage caused by any third party products including those that Lenovo may provide or integrate into the Lenovo product at your request and any technical or other support such as assistance with how to questions and those rega...

Page 103: ...liability you may be entitled to recover damages from Lenovo In each such instance regardless of the basis of your claim against Lenovo including breach negligence misrepresentation or other contract or tort claim except and to the extent that liability cannot be waived or limited by applicable laws Lenovo shall not be liable for more than the amount of actual direct damages suffered by you up to ...

Page 104: ...ietnam or Sri Lanka disputes arising out of or in connection with this warranty shall be finally settled by arbitration held in Singapore and this warranty shall be governed construed and enforced in accordance with the laws of Singapore without regard to conflict of laws If you acquired the product in India disputes arising out of or in connection with this warranty shall be finally settled by ar...

Page 105: ...VE OTHER RIGHTS UNDER APPLICABLE LAW OR WRITTEN AGREEMENT WITH LENOVO NOTHING IN THIS WARRANTY AFFECTS STATUTORY RIGHTS INCLUDING RIGHTS OF CONSUMERS UNDER NATIONAL LEGISLATION GOVERNING THE SALE OF CONSUMER GOODS THAT CANNOT BE WAIVED OR LIMITED BY CONTRACT European Economic Area EEA Customers in the EEA may contact Lenovo at the following address EMEA Service Organisation Lenovo International B ...

Page 106: ...dix C Lenovo limited warranty Lenovo Turkey address LENOVO TECHNOLOGY B V TURKIYE ISTANBUL SUBESI Beybi Giz Plaza Dereboyu cad Meydan Sok No 28 Kat 10 Daire 35 Maslak Posta Kodu 34398 Tel 3658900 99 Fax 2902750 ...

Page 107: ...a Canada Mexico Argentina Brazil Austria Belgium Denmark Finland Germany Israel Ireland Italy Netherlands Norway Spain Sweden Switzerland UK Lithuania Latvia Croatia Egypt Greece Romania Saudi Arabia UAE Lithuania Cyprus Slovenia Estonia Luxembourg Iceland Colombia Peru Venezuela Bolivia Uruguay Chile Paraguay Ecuador Australia New Zealand Japan 1 3 Russia Ukraine the republic of Kazakhstan parts ...

Page 108: ...some technical skill and tools Installation of Self service CRUs is your responsibility You may request that a Service Provider install Optional service CRUs under one of the other types of warranty service designated for your product An optional service offering may be available for purchase from Lenovo to have Lenovo install Self service CRUs for you You may find a list of CRUs and their designa...

Page 109: ...er will be provided to you for you to return your product to a designated service center A courier will pick up your product and deliver it to the designated service center Following its repair or exchange the service center will arrange the return delivery of the product to you 4 Customer Carry In or Mail In Service Under Customer Carry In or Mail In Service your product will be repaired or excha...

Page 110: ...ment product becomes your property in exchange for the failed product which becomes the property of Lenovo You must pack the failed product in the shipping carton used to ship the replacement product and return it to Lenovo Transportation charges both ways are paid by Lenovo Failure to use the carton in which the replacement product was received may result in your responsibility for damage to the ...

Page 111: ...are safe for removal by the customer Customers are responsible for replacing all external CRUs Internal CRUs can be removed and installed by customers or by a Lenovo service technician during the warranty period Your computer contains the following types of external CRUs External CRUs pluggable These CRUs unplug from the computer Examples of these types of CRUs include the AC adapter and power cor...

Page 112: ...ncealed by an access panel that is typically secured by either one or two screws Once the access panel is removed only the specific CRU is visible Examples of these types of CRUs include memory modules and hard disk drives Internal CRUs located within the product These CRUs are accessible only by opening the computer s outer case Examples of these CRUs include PCI Express Mini Cards and the integr...

Page 113: ...d However it is the user s responsibility to evaluate and verify the operation of any other product program or service Lenovo may have patents or pending patent applications covering subject matter described in this document The furnishing of this document does not give you any license to these patents You can send license inquiries in writing to Lenovo United States Inc 1009 Think Place Building ...

Page 114: ...thing in this document shall operate as an express or implied license or indemnity under the intellectual property rights of Lenovo or third parties All information contained in this document was obtained in specific environments and is presented as an illustration The result obtained in other operating environments may vary Lenovo may use or distribute any of the information you supply in any way...

Page 115: ... the applicable data for their specific environment The software interface and hardware configuration described in all the manuals included with your computer may not match the actual configuration of the computer you purchased Export classification notice This product is subject to the United States Export Administration Regulations EAR and has an Export Classification Control Number ECCN of 4A99...

Page 116: ...computers of the following machine types if the ENERGY STAR mark is affixed have been designed and tested to conform to the ENERGY STAR 5 0 program requirements for computers 20076 4395 20077 4397 By using ENERGY STAR compliant products and taking advantage of the power management features of your computer you reduce the consumption of electricity Reduced electrical consumption contributes to pote...

Page 117: ...for a specified duration To awaken your computer from a Sleep mode press any key on your keyboard For more information about these settings refer to your Windows Help and Support information system Table 1 ENERGY STAR power management features by operating system Windows 7 Power plan Energy Star Turn off the display After 10 minutes Put the computer to sleep After 25 minutes Advanced power setting...

Page 118: ...t to The IEEE 802 11a b g n Standard on Wireless LANs as defined and approved by the Institute of Electrical and Electronics Engineers The Wireless Fidelity WiFi certification as defined by the Wi Fi Alliance Bluetooth Daughter Card is designed to be interoperable with any Bluetooth product that is compliant to Bluetooth Specification 2 1 EDR as defined by the Bluetooth SIG Following profiles are ...

Page 119: ...etic energy like other radio devices However the level of energy emitted is far much less than the electromagnetic energy emitted by wireless devices like for example mobile phones Due to the fact that wireless LAN PCI Express Mini Card and Bluetooth Daughter Card operate within the guidelines found in radio frequency safety standards and recommendations Lenovo believes the integrated wireless car...

Page 120: ...ere the risk of interference to other devices or services is perceived or identified as harmful If you are uncertain of the policy that applies on the use of wireless devices in a specific organization e g airport or hospital you are encouraged to ask for authorization to use wireless LAN PCI Express Mini Card or Bluetooth Daughter Card prior to turning on the computer Safety information related t...

Page 121: ...ls Some equipments in hospitals are sophisticated and are susceptible to electromagnetic interference Do not enable Mobile Broadband feature near medical equipment without requesting permission 5 The Mobile Broadband communication may affect the operation of implanted cardiac pacemakers and other medically implanted equipment Patients with cardiac pacemakers should be well aware that use of Mobile...

Page 122: ...es are not applicable it is recommended that users installers follow guidelines similar to those that follow The TV tuner should connect to TNV 1 circuit only When install the coaxial cable to the TV tuner should make sure its metal shield is reliable connected to protective earthing system of the building Note to CATV system installer This reminder is provided to call the CATV system installer s ...

Page 123: ...tenna grounding Ground clamp Antenna lead in wire Antenna discharge unit NEC Section 810 20 Grounding conductors NEC Section 810 21 Power service grounding electrode system NEC Article 250 Part H Ground clamps Electronic service equipment ...

Page 124: ...ed to the equipment be sure the antenna or cable system is grounded as to provide some protection against voltage surges and built up static charges Lightning For added protection for this equipment during a lightning storm or when it is left unattended and unused for long periods of time unplug it from the wall outlet and disconnect the antenna or cable system This will prevent damage to the vide...

Page 125: ...cause harmful interference to radio communications However there is no guarantee the interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relo...

Page 126: ...te the equipment This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Responsible party Lenovo United States Incorporated 1009 Think Place Building One Morrisville NC 27560 U S A Telepho...

Page 127: ...9 336 EWG zur Angleichung der Rechtsvorschriften über die elektromagnetische Verträglichkeit in den EU Mitgliedsstaaten und hält die Grenzwerte der EN 55022 Klasse B ein Um dieses sicherzustellen sind die Geräte wie in den Handbüchern beschrieben zu installieren und zu betreiben Des Weiteren dürfen auch nur von der Lenovo empfohlene Kabel angeschlossen werden Lenovo übernimmt keine Verantwortung f...

Page 128: ...t dem Deutschen Gesetz über die elektromagnetische Verträglichkeit von Betriebsmitteln EMVG vom 20 Juli 2007 früher Gesetz über die elektromagnetische Verträglichkeit von Geräten bzw der EMV EG Richtlinie 2004 108 EC früher 89 336 EWG für Geräte der Klasse B Dieses Gerät ist berechtigt in Übereinstimmung mit dem Deutschen EMVG das EG Konformitätszeichen CE zu führen Verantwortlich für die Konformi...

Page 129: ... from other manufacturers This product has been tested and found to comply with the limits for Class B Information Technology Equipment according to European Standard EN 55022 The limits for Class B equipment were derived for typical residential environments to provide reasonable protection against interference with licensed communication devices Properly shielded and grounded cables and connector...

Page 130: ...116 Appendix E Notices Lenovo Product Service Information Japanese VCCI Class B Statement ...

Page 131: ...Japan Compliance Statement for Power line Harmonics A statement of compliance to the IEC 61000 3 2 harmonics standard is required for all products connecting to the power mains and rated less than 20A per phase Korea Class B ...

Page 132: ...gs can be found on Lenovo s Internet site at http www lenovo com lenovo environment recycling Turkish statement of compliance The Lenovo product meets the requirements of the Republic of Turkey Directive on the Restriction of the Use of Certain Hazardous Substances in Electrical and Electronic Equipment EEE Türkiye EEE Yönetmeliğine Uygunluk Beyanı Bu Lenovo ürünü T C Çevre ve Orman Bakanlığı nın ...

Page 133: ...n This label is applied to various products to indicate that the product is not to be thrown away but rather reclaimed upon end of life per this Directive Users of electrical and electronic equipment EEE with the WEEE marking per Annex IV of the WEEE Directive must not dispose of end of life EEE as unsorted municipal waste but use the collection framework available to them for the return recycle r...

Page 134: ...motion of Effective Utilization of Resources Lenovo Japan provides through its PC Collecting and Recycling Services for the collecting reuse and recycling of disused computers and monitors For details visit the Lenovo Web site at www ibm com jp pc service recycle pcrecycle http www ibm com jp pc service recycle pcrecycle Pursuant to the Law for Promotion of Effective Utilization of Resources the c...

Page 135: ...um ion battery pack or a nickel metal hydride battery pack If you are a company employee who uses a Lenovo notebook computer and need to dispose of a battery pack contact the proper person in Lenovo sales service or marketing and follow that person s instructions You also can refer to the instructions at www ibm com jp pc environment recycle battery http www ibm com jp pc environment recycle batte...

Page 136: ...e data on your computer some of it sensitive is stored on a storage device called the hard disk Before you dispose of sell or hand over your computer you need to delete that data Handing your computer over to someone else without deleting the loaded software such as operating systems and application software may even violate License Agreements You are advised to check the terms and conditions of t...

Page 137: ...s possible to read the data by use of special software for data recovery There is a risk that people of bad faith may read and misuse the critical data on hard disks for unexpected purposes To prevent the leakage of data it becomes very important that you take responsibility for deleting all the data from the hard disk when you dispose of sell or hand over your computer You can destroy the data ph...

Page 138: ...ange specifications at any time without notice Form Factor Y460p Y560p Size Appr 340mm x 235mm x 23 37mm with 6 cells battery pack Appr 385mm x 255mm x 20 33mm with 6 cells battery pack Weight Appr 2 2kg 2 1kg Appr 2 7kg 2 6kg System CPU Intel Dual core Quad Core processors Memory DDR3 SO DIMM LCD 14 0 HD LCD 15 6 HD LCD HDD 2 5 SATA 5400rpm 7200rpm Keyboard 6 row Lenovo Keyboard Integrated Camera...

Page 139: ...specific models only Y560p Audio Headphone Mic In Jack Video CRT port HDMI port ExpressCard slot 34mm ExpressCard slot x 1 Y560p Media card slot 6 in 1 slot x 1 SD SD pro MMC MS MS pro XD Mini PCI ExpressCard slot specific models only Wi Fi WiMax slot x 1 WWAN slot x 1 share with SSD slot TV card slot x 1 Y560p Kensington slot Yes ...

Page 140: ...of Lenovo in the United States other countries or both Lenovo IdeaPad VeriFace OneKey Microsoft and Windows are trademarks of Microsoft Corporation in the United States other countries or both Other company product or service names may be trademarks or service marks of others ...

Page 141: ...9 Cleaning Computer cover 80 Computer display 82 Computer keyboard 81 Customer Replaceable Unit CRU 97 Customer support center 65 FCC Statement 111 Frequently Asked Questions 41 Function key combinations 21 Hard disk drive Problems 50 Help Help and service 64 on the Web 65 Hibernation mode problems 47 Keyboard Cleaning 81 Problems 47 Using 20 A B C F H K Index ...

Page 142: ...ions 111 Numeric Keypad 20 OneKey Rescue System button 38 Password Problems 46 Using 29 Power button 3 Problems Battery 50 Computer screen 49 Display 44 Hard disk drive 50 Hibernation mode 47 Keyboard 47 Password 46 Sleep mode 47 Sound 49 Startup 50 Security 28 Storage media Handling 73 L M N O P S ...

Page 143: ...Index 129 Touchpad 17 Trademarks 126 Troubleshooting 44 TV TV in jack 6 Using 33 VeriFace 29 Warranty information 93 Web Help 65 Wireless LAN Interoperability 104 Usage environment 105 T U V W ...

Page 144: ...HE STORE For technical assistance contact a Lenovo support special ist 24 hours a day by calling toll free 1 877 4 LENOVO 1 877 453 6686 Additionally you can find support information and updates on the Lenovo Web site located at http consumersupport lenovo com Only for the users from the United States ...

Page 145: ...New World New Thinking TM www lenovo com Lenovo China 2010 P N 147003700 Printed in China ...

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