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AES6800

+

Installation and Operation Manual

27

Preliminary—Contents are proprietary and confidential. Do not photocopy or distribute.

Chapter 4

Troubleshooting

Overview

Software Communication and Control Issues

•

Pilot Lite Fails to Communicate with Installed Modules” on

•

Pilot Lite Does Not Find All Modules in Frame” on page 29

•

Pilot Lite or CCS Software Application Not Responding” on

•

Pilot Lite Cannot Control a Module Showing

in the Control Window” on page 29

•

Pilot Lite Status Bar Reports “Not Ready”” on page 30

•

“CCS Software Application or Remote Control Panel Does Not
Communicate with Module” on page 30

•

“Alarm Query Fails When a Device Reboots” on page 30

Hardware Communication and Control Issues

•

“Frame Does Not Communicate with PC After a Power Failure” on
page 31

•

“Module Does Not Seem to Work” on page 31

Before continuing, be sure to read

“General Troubleshooting Steps” on

.

To contact Customer Service, see

“Contacting Customer Service” on

.

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Summary of Contents for AES6800+

Page 1: ...Edition B 175 000186 00 AES6800 AES EBU Audio Distribution Amplifiers Installation and Operation Manual ...

Page 2: ......

Page 3: ...AES6800 AES EBU Audio Distribution Amplifier Installation and Operation Manual Edition B July 2005 ...

Page 4: ...terWORKS Signal Quality Manager SpyderWeb SuiteView TitleMotion UNIFRAME Velocity VelocityHD VideoCarte Videotek and X75 are trademarks of Harris Corporation which may be registered in the United States Canada and or other countries All other trademarks are the property of their respective owners Copyright 2005 Harris Corporation All rights reserved This publication supersedes all previous release...

Page 5: ...xi Safety Standards and Compliances xii Restriction on Hazardous Substances RoHS Directive xii Waste from Electrical and Electronic Equipment WEEE Directive xiii Safety Terms and Symbols xiv Chapter 1 Introduction Overview 1 Product Description 2 Typical Broadcast and Production Applications 2 Main Features 2 Module Descriptions 3 Front Module 3 Back Module 6 Signal Flow 9 Chapter 2 Installation a...

Page 6: ...ng Jumper Control Types 20 Introducing Parameter Types 21 Operating Notes 22 Setting Locally Accessible Parameters 23 Changing Parameter Settings 24 Recalling Default Parameter Settings 24 Reading the Software Version 24 Reading the Hardware Version 24 LEDs and Alarms 25 Module Status LED 25 Other LED Descriptions 25 Chapter 4 Troubleshooting Overview 27 General Troubleshooting Steps 28 Common Pro...

Page 7: ...or distribute Alarm Query Fails When a Device Reboots 30 Frame Does Not Communicate with PC After a Power Failure 31 Module Does Not Seem to Work 31 Contacting Customer Service 32 Chapter 5 Specifications Overview 33 Inputs 34 Outputs 35 Performance 36 Power Consumption 36 Propagation Delay 36 Temperature 37 Index Keywords 39 ...

Page 8: ...viii AES6800 Installation and Operation Manual Preliminary Contents are proprietary and confidential Do not photocopy or distribute Contents ...

Page 9: ...dio distribution amplifier Audience This manual is written for engineers technicians and operators responsible for the installation setup and or operation of the AES6800 AES EBU audio distribution amplifier Revision History Table P 1 Manual Revision History Edition Date Revision History A November 2003 Initial release B July 2005 Added information concerning maximum 6800 frame power ratings Added ...

Page 10: ...property sheets fields buttons check boxes list boxes combo boxes menus submenus windows lists and selection names Italics Indicates email addresses the names of books or publications and the first instances of new terms and specialized words that need emphasis CAPS Indicates a specific key on the keyboard such as ENTER TAB CTRL ALT or DELETE Code Indicates variables or command line entries such a...

Page 11: ...product for servicing In the unlikely event that your product fails to operate properly please contact Customer Service to obtain a Return Authorization RA number then send the unit back for servicing Keep at least one set of original packaging in the event that a product needs to be returned for service If the original package is not available you can supply your own packaging as long as it meets...

Page 12: ...trical and electronic equipment The intent of this legislation is to reduce the amount of hazardous chemicals that may leach out of landfill sites or otherwise contaminate the environment during end of life recycling The Directive takes effect on July 1 2006 and it refers to the following hazardous substances Lead Pb Mercury Hg Cadmium Cd Hexavalent Chromium Cr V1 Polybrominated Biphenyls PBB Poly...

Page 13: ...uired to recycle electrical and electronic equipment at end of its useful life and must not dispose of the equipment in landfills or by using other unapproved methods Some EU member states may have different deadlines In accordance with this EU Directive companies selling electric or electronic devices in the EU will affix labels indicating that such prod ucts must properly recycled See our Web si...

Page 14: ...erms and Symbols WARNING Identifies conditions or practices that can result in personal injury or loss of life high voltage is present Uninsulated dangerous voltage within the product s enclosure may be sufficient to constitute a risk of electric shock to persons CAUTION Identifies conditions or practices that can result in damage to the equipment or other property Important operating and maintena...

Page 15: ...e proprietary and confidential Do not photocopy or distribute Chapter 1 Introduction Overview This chapter introduces the AES6800 and includes the following topics Main Features on page 2 Module Descriptions on page 3 Product Description on page 2 Signal Flow on page 9 ...

Page 16: ...n our control system You can set up and monitor the AES6800 locally via DIP switches You can monitor error signals and card status remotely on a PC For remote monitoring you can use either a serial RS 232 or optional ICE6800 Ethernet connection Typical Broadcast and Production Applications The AES6800 distribution amplifier can be used in broadcast cable production educational and auditorium appli...

Page 17: ...n amplifier It uses serial transmission format over twisted pair for two channel linearly represented digital audio data per AES3 1992 Figure 1 1 is a generic top front view of a typical AES6800 B front module and shows the general location of LEDs and jumpers Figure 1 1 Typical AES6800 B Front Module AES6800 C The AES6800 C is a coaxial 4 or 9 output AES EBU digital audio distribution amplifier I...

Page 18: ...on Module status LEDs Various color and lighting combinations of these LEDs indicate the module state See Table 1 2 on page 5 and LEDs and Alarms on page 25 or more information Control LEDs Various lighting combinations of these control LEDs sometimes referred to as Bank Select LEDs indicate the currently selected bank This item not available on the AES6800 Monitoring LEDs Each 6800 module has a n...

Page 19: ... incoming data incorrect Parity error Amber AES stream s parity not set as specified CRC error Amber CRC value calculated for incoming data does not match the CRC byte of channel status word Confidence flag error Amber Received data eye opening less than half a bit period indicating a possible lack of signal strength or high jitter also may mean that insufficient EQ applied Validity error Amber AE...

Page 20: ...e Chapter 1 Introduction Back Module FR6802 Frame Back Module Figure 1 3 shows the single width back connector and Figure 1 4 shows the double slot back connector used by the AES6800 when installed in an FR6802 frame Figure 1 3 Single Width Back Connectors for FR6802 Frame Figure 1 4 Double Slot Back Connectors for FR6802 Frame ...

Page 21: ... Contents are proprietary and confidential Do not photocopy or distribute Signal Input Output Connections for FR6802 DM Frames Figure 1 5 shows the signal input output connections used by the AES6800 when installed in an FR6802 DM frame Figure 1 5 Back Module for FR6802 DM Frame ...

Page 22: ...k Module Overlay AES6800 C Only Figure 1 6 shows the double slot back connector overlay used by the AES6800 C when installed in a 6800 7000 series frame The AES6800 B cannot be installed in a 6800 7000 series frame Figure 1 6 Back Connector for 6800 7000 Series Frame Note Remote monitoring for the AES6800 C module is not available if it is installed in a 6800 7000 series frame ...

Page 23: ...ES6800 Installation and Operation Manual 9 Chapter 1 Introduction Preliminary Contents are proprietary and confidential Do not photocopy or distribute Signal Flow Figure 1 7 AES6800 B Signal Flow Diagram ...

Page 24: ...10 AES6800 Installation and Operation Manual Preliminary Contents are proprietary and confidential Do not photocopy or distribute Chapter 1 Introduction Figure 1 8 AES6800 C Signal Flow Diagram ...

Page 25: ...Module on page 13 See the FR6802 Frame Installation and Operation Manual for information about installing and operating an FR6802 frame and its components The AES6800 C can be installed in a 6800 7000 series frame When installed in a 6800 7000 series frame the AES6800 C will not report to the frame alarm The AES6800 B cannot be installed in a 6800 7000 series frame Caution Before installing this p...

Page 26: ...FR6802 frames AES6800 C modules only can be installed in 6000 7000 series frames Table 2 1 Maximum Power Ratings for 6800 Frames 6800 Frame Type Power Supply Type Max Frame Power Dissipation Number of Usable Slots Max Power Dissipation Per Slot FR6802 DM frame without fans AC 50 W 10 5 W FR6802 DMF frame with fans AC 120 W 10 12 W FR6802 X frame without fans AC 50 W 20 2 5 W FR6802 XF frame with f...

Page 27: ...n the original packaging materials for possible re use See Unpacking Shipping Information on page xi for information about returning a product for servicing Checking the Packing List Note Contact your Customer Service representative if parts are missing or damaged Table 2 2 AES6800 Packing List Ordered Product Content Description AES6800 One AES6800 front module One AES6800 Installation and Operat...

Page 28: ...r information on how to set the jumper controls Setting Jumpers The AES6800 module has one standard jumper which are located on the front card edge The jumpers allow you to switch between EQ automatic and manual modes and between AES and bypass modes Figure 2 1 Settings for Automatic Manual EQ Mode and AES Bypass Mode EQ Mode This distribution amplifier provides two options for EQ adjustment manua...

Page 29: ...ator turns green Automatic EQ In automatic adjust mode the AES6800 automatically sets the amount of cable EQ needed to improve signal quality in case of signal degradation over extended cable lengths The EQ is designed for use with up to 2 000 ft 609 m of Belden 8281 coaxial cable or equivalent or up to 1 000 ft 304 m of Belden 8451 twisted pair cable or equivalent AES or Bypass Mode AES Mode AES ...

Page 30: ... Jumper for the AES Digital Audio Signal Follow this procedure to set the jumper for the proper AES digital audio signal 1 Locate the jumper set on the module near the top front of the module Figure 2 2 shows the standard location of the jumper set Figure 2 2 Location of the Jumper Set 2 Place a jumper on the pin that corresponds to the mode that you want see Figure 2 1 on page 14 ...

Page 31: ...rm When a DIP switch is in the ON position any error received from the AES biphase encoded signal will trigger the frame alarm light the appropriate LED and light the red frame status LED The DIP switches allow selectable error reporting of these types of errors CRC errors Loss of lock Validity errors Confidence errors Biphase coding errors Parity errors To prevent any of the listed errors from tr...

Page 32: ...g AES6800 Modules These modules require no specialized installation procedures See the FR6802 Frame Installation and Operation Manual for information about installing and operating an FR6802 frame and its components See the 6800 Series Frames and Power Supply Installation and Operation Manual for information about installing and operating a 6800 7000 series frame Removing AES6800 Modules These mod...

Page 33: ... to operate this product remotely Pilot Lite User Manual for serial control interface CCS Navigator Pilot CoPilot or RCP CCS 1U Remote Control Panel Installation and Operation Manual for Ethernet control interface The following topics are discussed in this chapter Changing Parameter Settings on page 24 Introducing Parameter Types on page 21 LEDs and Alarms on page 25 Operating Notes on page 22 Set...

Page 34: ...een and the corresponding Error LED is yellow If a signal is not present or is unusable the Lock LED will not be illuminated and the corresponding Error LED yellow will be illuminated The manual EQ setting mode allows you to select which input signal to reclock The bypass mode allows you to force the input data to take the bypass path whether it is locked or not Note We recommend that you use the ...

Page 35: ...nding Jumper Controls on page 20 or a software application However there are some parameters that are considered read only and cannot be changed Indicated by the abbreviation RO these parameters provide status and feedback information only Adjustable Parameters Two types of adjustable parameters can be changed using the card edge controls Numerical parameters which require you to select a value wi...

Page 36: ... After 20 seconds the new settings are saved and will be restored if the module loses power and must be restarted When setting the control parameters on the AES6800 observe the following When the module is set to remote control the reclocking mode is controlled by the CCS control software application When the module powers up with remote selected the reclocking mode is set to the last known value ...

Page 37: ...erational Red blinking Not operational hardware fault Alternating Module configuration ongoing All OK Green Signal present no errors CRC Yellow CRC value of the data does not match the CRC byte of the channel status Off CRC value correct Validity Yellow Incoming value not suitable for conversion to analog audio signal Off Data valid Biphase coding Yellow Biphase coding of incoming data invalid Off...

Page 38: ...larm on an AES error detection you must set the corresponding DIP switch S1 to the ON position DIP switches are marked accordingly Recalling Default Parameter Settings You cannot recall default parameter settings for the AES6800 Reading the Software Version The current software version of your AES6800 module can only be viewed using Pilot via Ethernet control See your CCS Pilot User Manual or Onli...

Page 39: ...appropriate software control user manual or online help for more information Other LED Descriptions See Figure 1 1 on page 3 or Figure 1 2 on page 4 for the location of this LED and Table 3 3 for a definition of LED colors and meanings Table 3 2 Status LED Descriptions LED Color Sequence Meaning Off There is no power to the module the module is not operational Green There is power to the module th...

Page 40: ...26 AES6800 Installation and Operation Manual Preliminary Contents are proprietary and confidential Do not photocopy or distribute Chapter 3 Operation ...

Page 41: ...ing on page 29 Pilot Lite Cannot Control a Module Showing in the Control Window on page 29 Pilot Lite Status Bar Reports Not Ready on page 30 CCS Software Application or Remote Control Panel Does Not Communicate with Module on page 30 Alarm Query Fails When a Device Reboots on page 30 Hardware Communication and Control Issues Frame Does Not Communicate with PC After a Power Failure on page 31 Modu...

Page 42: ...pplication notes erratas product release notes and more can be found on our Web site at www broadcast harris com leitch Support section along with technical support information training information product downloads and the product knowledge base 3 Contact your Customer Service representative if after following these initial steps you cannot resolve the issue To contact Customer Service see Contac...

Page 43: ... the appropriate slot and frame See your FR6802 Frame Installation and Operation Manual for more information on Slot ID and Frame ID DIP switch settings ICE6800 module is installed in the frame Pilot Lite control is disabled if an ICE6800 module is installed in the frame ICE6800 modules are used for CCS control Pilot Lite Does Not Find All Modules in Frame If a discovery is started too soon after ...

Page 44: ... network Check the device s network connection If the status bar still reports no status or Not Ready for the frame or device try restarting Pilot Lite CCS Software Application or Remote Control Panel Does Not Communicate with Module CCS software applications such as Pilot CoPilot and Navigator and remote control panels require the purchase and installation of an ICE6800 module in an FR6802 frame ...

Page 45: ...rame recovered from its power failure To restore communications between the PC and the frames ensure that the frames have three or more minutes to recover from the power failure before you exit the application and restart the PC Module Does Not Seem to Work Although the following troubleshooting tips may seem obvious please take the time to ensure the following All appropriate rear connections are...

Page 46: ... photocopy or distribute Chapter 4 Troubleshooting Contacting Customer Service We are committed to providing round the clock 24 hour service to our customers around the world Visit our Web site at www broad cast haris com leitch Support section to find the Customer Service team in your geographical region ...

Page 47: ...opy or distribute Chapter 5 Specifications Overview The following specification tables appear in this chapter Inputs on page 34 Outputs on page 35 Performance on page 36 Power Consumption on page 36 Propagation Delay on page 36 Temperature on page 37 Specifications and designs are subject to change without notice ...

Page 48: ...upled AES frame rates 30 kHz 192 kHz Impedance 110Ω Signal amplitude 0 2 Vp p to 7 Vp p Cable EQ 0 984 ft 0 300 m twisted pair Belden 8451 or equivalent 1 AES6800 B conforms to AES3 1992 AES6800 C conforms to SMPTE 276M Table 5 2 AES6800 C1 Input Specifications Item Specification Number of inputs 1 Input connector BNC Signal type AC coupled AES frame rates 30 kHz 192 kHz Impedance 75Ω Signal ampli...

Page 49: ...fication Number of outputs 4 or 9 Output connector WECO Type Balanced transformer coupled Impedance 110Ω Signal amplitude 5 Vp p 1 V into 110Ω load 1 AES6800 B conforms to AES3 1992 AES6800 C conforms to SMPTE 276M Table 5 4 AES6800 C1 Output Specifications Item Specification Number of outputs 4 or 9 Output connector BNC Signal type Uncoupled Impedance 75Ω Return loss 30 dB Signal amplitude 1 0 Vp...

Page 50: ...cation Jitter 5 ns DC offset 0 0 V 50 V Rise fall time 5 ns to 30 ns 1 AES6800 B conforms to AES3 1992 AES6800 C conforms to SMPTE 276M Table 5 6 AES6800 C1 Performance Specifications Item Specification Jitter 5 ns DC offset 0 0 V 0 05 V Rise fall time 30 ns to 44 ns Table 5 7 Power Consumption Specifications Item Specification AES6800 B 5 W AES6800 C 5 W Table 5 8 Propagation Delay Specifications...

Page 51: ...nual 37 Chapter 5 Specifications Preliminary Contents are proprietary and confidential Do not photocopy or distribute Temperature Table 5 9 Temperature Specification Item Specification Performance 41 104 F 5 40 C Operating 32 122 F 0 50 C ...

Page 52: ...38 AES6800 Installation and Operation Manual Preliminary Contents are proprietary and confidential Do not photocopy or distribute Chapter 5 Specifications ...

Page 53: ...ic EQ 15 manual EQ 15 setting local control 20 remote control 21 F Features 2 Front modules 3 5 I Input specifications 34 Installation and configuration back connector types required 18 DIP switches 17 installing modules 18 jumpers AES mode 15 bypass mode 15 control types 14 EQ mode 14 15 setting jumpers 14 16 packing list 13 power ratings 12 preparing module for installation 13 removing modules 1...

Page 54: ...ns 35 P Packing list 13 Parameters adjustable 21 parameter types 21 read only 22 recalling settings 24 Performance specifications 36 Performance temperature 37 Power consumption specifications 36 Power ratings 12 Preparing for installation 13 Product desccription 2 Propagation delay specifications 36 R Read only parameters 22 Remote control EQ setting 21 Removing modules 18 S Safety compliances xi...

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