FAQ
In general, in case of technical troubles check the electrical signal connections and the power
supply (LED glows) first. If this turns out to be not helpful, we arranged the following
questions and answers for you to find the cause and solve the problem.
Problem Description
Possible Cause/Possible Solution
Battery does not load
or loads too long
•
The charging indicator does not glow -
Please check, if all interfaces are properly connected and
the DC IN input was used to charge. If the Power Station is
charged via PC, it may be necessary to switch the PC on to
have power at the USB port.
Battery cannot load
device
•
Have you shortly pushed the ON button on top?
•
Is the Portable Power Station sufficiently charged?
If no LED glows, maybe the battery switched of due to
safety reasons.
Please charge the battery as soon as
possible.
•
Please check, if the included adapters are compatible with
your mobile phone or devices.
If necessary, check the
charging function with the original accessories of your
device.
Battery loads device
just partly
•
Maybe the capacity of the device's battery is higher than the
capacity of the Power Station, especially possible with
Tablets, where batteries of high capacity are built in.
•
Are apps, that cause a high processor load to the mobile
device, switched off?
If the problems cannot be solved, please don't hesitate to contact us. Our customer's
support will be glad to help you under [email protected].
