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TROUBLESHOOTING
TROUBLESHOOTING
69
Problem
Possible cause
Solution to the problem
You have forgotten your PIN
code.
Contact your authorized
service company or the
customer service of your
network operator.
The recording failed.
The loop-through has not
been installed or the HDD is
full.
Install the loop-through.
Remove files from the HDD.
No display LED on the front
panel / No power supply
Power cord not plugged in
correctly.
Plug in the power cord
correctly.
Poor picture quality.
Signal strength too low.
Check the signal strength in
the [Installation] menu, check
the cable signal from the
cable network.
Software upgrading does not
automatically start once the
receiver has been turned on
again.
Choose [Factory 1] in
[Software upgrade] menu and
choose [Start].
No picture on the screen.
Receiver in Standby mode
Set the receiver to [ON]
AV Output not tightly
connected to the TV’s video
output
Connect the connector
correctly.
Incorrect input channel
selected on the TV.
Turn it to the right channel.
No Sound
Audio cord connected
incorrectly.
Volume level is 0.
Mute active.
Check connection and correct.
Increase volume on the TV
set.
Press MUTE.
Remote Control does not
control the receiver.
Incorrect usage
Batteries dead or inserted
incorrectly.
Point remote control towards
the receiver.
Replace batteries or insert
them correctly.
The smartcard is not working.
The smartcard is not installed
properly.
Check that the smartcard has
been correctly inserted.