18
4. Abnormal symptoms
/ 4.2 Troubleshooting
*If the fault cannot be eliminated according to the operation in the table, contact our customer service representative.
If the following problems occur in the application process of the product, users can resolve them independently by comparison and inquiry.
Please refer to the manual's chapter [App download and configuration].
Abnormal
cleaning
It is recommended to replace consumables regularly, such as high-efficiency
filters (HEPA), pre-filter, side brushes, etc.
Please refer to the chapter [Maintenance] of the manual to clean the robot.
Unable to
connect to
App
Difficult to
return and
charge
Unable to
charge
It is recommended to use this product frequently. If the battery cannot be
charged due to not using it for a long time, please contact a customer service
representative.
Ensure that the charging electrode of the robot and the charging base are fully
connected, and clean the charging electrode of the robot and the docking
station regularly.
Check whether both ends of the power adapter are connected and powered on
normally.
Please refer to the chapter [ Using environment preparation] of the manual.
If the home environment is too complex, it is recommended to use multiple
charging stands.
Please check whether the charging base is connected to the power supply. Do
not move the position of the charging base when the robot is working.
Please place the charging stand in an open and flat area.
Not entered Wi-Fi pairing mode
2.4G Hz network isn't used.
Cleaning components blockage
Dust on sensors and other components
Incorrect placement of charging base
The charging stand is powered off or moved
manually
The home is too large, and the environment is
complex
Let the robot clean from the docking station.
The robot didn't clean from the docking station
The power supply is not connected, or the plug is
loose
Poor contact between the robot and the charging
electrode of the docking station
Battery deterioration caused by non-long-term
use
Possible causes
Fault
S/N
Solutions
1
4
2
3
Keep pressing the Start/pause button for 3 seconds: Entering Wi-Fi pairing mode.
Please refer to the manual's chapter [App download and configuration].