The Product cannot be refunded or replaced in any of
the following situations:
Any commodities not sold by Letv (wrong serial number);
The Product is damaged due to unauthorized repair, misuse, negligence, abuse, accident,
modification, improper installation, or improper use;
Purchaser cannot provide the valid purchase receipt of the Product, or the receipt
provided doesn’t match the Product or is obliterated;
Pseudo-faults or affected performance attributable to Purchaser’s setting of use, where
the Product is determined to be free from any faults;
Other situations where replacement and refund are not supported by laws.
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Cases where free repair is not guaranteed:
Abuse, accident, misuse, improper storage, exposure to liquid, moisture, or dampness;
External causes such as from collision, fire, flooding, sand, dirt, windstorm, lightning, or
earthquake;
Exposure to extreme weather conditions, Acts of God, theft, blown fuse, electrical surge,
or improper use of any electrical source;
Computer or internet viruses, bugs, worms, Trojan Horses, cancelbots;
Use with non-Letv USA products or products not recommended for use with Letv USA
Products;
Normal wear and tear of the equipment;
Usage of Product other than its normal and customary manner;
Improper testing, operation, maintenance, installation, or any alteration or modification
of Product;
Consumable parts, such as batteries, unless damage has occurred due to a defect in
Letv USA materials and workmanship;
Service performed by anyone who is not a Letv representative or an authorized Letv
service provider;
Other acts which are not the fault of Letv including damage caused by shipping;
Cosmetic damages, including but not limited to dents or scratches in decorative,
structural, or non-operative parts resulting from normal customer use;
Spillage of food or liquid, corrosion, rust or incorrect voltage; and
The defective function of the cellular system or inadequate signal reception by the
external antenna, or viruses or other software problems introduced into the Product.
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