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U.S. Consumer Service Contact:
Please visit our U.S. Consumer Support Web site at:
http://www.leapfrog.com/support
, or
our Canada Consumer Support Web site at:
http://lfcanada.custhelp.com
, 24 hours a day.
You can search for frequently asked questions, review previous questions, or submit a
question to our support staff via e-mail.
U.S./Canada Office:
Telephone: (800) 701-LEAP (5327)
Hours: Monday through Saturday, 5:00 AM to 7:00 PM, Pacific time.
U.K. Consumer Service Contact:
Please visit our U.K. Consumer Support Web site at
http://leapfroguk.custhelp.com
, 24
hours a day. You can search for frequently asked questions, or submit a question to our
support staff via e-mail.
U.K. Office:
Tel: 0800 169 5435
Eire: 00 44 1702 200244
Hours: Monday through Friday, 9:00 AM to 5:00 PM.
IMPORTANT:
If you have a problem with this product, return it to the retailer where the
product was purchased for exchange. If the retailer is unable to assist you for any reason, contact
LeapFrog Consumer Services. If our service representative is unable to help you resolve the
problem, you will be given instructions on how to replace the product and an authorization number.
Returns must have a return authorization number (RMA) to be accepted at our warehouse. If you
need replacement parts for this product, please contact LeapFrog Consumer Services.
TROUBLESHOOTING
Toy does not turn on
or does not respond
Try this:
• Make sure batteries are correctly installed
• Make sure battery cover is securely attached
• Remove batteries and put them back in
• Clean battery contacts with pencil eraser
• Install new batteries
Toy makes strange sounds or
behaves erratically
Toy makes improper responses
• Clean battery contacts with pencil eraser
• Install new batteries
• Clean battery contacts with pencil eraser
• Install new batteries
Symptom:
Display stops working
• Adjust brightness/contrast controls
• Install new batteries
No image on TV, colors are
distorted on TV, or TV image
is flickering
Colors do not appear accurate
Images on the TV appear stretched or cut off
at the top and bottom
• Make sure the yellow video connector is fully
inserted in the correct input jack on the TV
• Make sure you have selected the correct video
input on your TV to display the L-MAX image
• Make sure the TV is set to display at the standard
4:3 aspect ratio; Leapster L-Max games are not
designed to be displayed in wide screen mode
• Adjust the color settings on the TV
If Pen button is not functioning
• Call consumer support at (800)701-LEAP (5327)
for instructions on how to detach the stylus
from the L-MAX unit
