The Lawn-Boy No-Worry Warranty
21 in. Mulching/Rear Bagging
A 2-Year Full Warranty (45 Day Limited Warranty for Commercial Use)
Walk Power Mowers
The Lawn-Boy True Start Commitment
A 3-Year Full Warranty (Not Applicable for Commercial Use)
Conditions and Products Covered
Lawn-Boy Inc. and its affiliate, Lawn-Boy Warranty Company, pursuant
to an agreement between them, jointly promise to repair the Lawn-Boy
Product listed below if used for residential purposes*; if it is defective in
materials or workmanship or if it stops functioning due to the failure of a
component; or if the Lawn-Boy True Start engine will not start on the first or
second pull, provided the routine maintenance required in the
Operator's
Manual
have been performed.
This warranty covers the cost of parts and labor, but you must pay
transportation costs.
The following time periods apply from the date of purchase:
Products
Warranty Period
21 in. Mulching/Rear Bagging
Mowers and Attachments
2 - year full warranty
True Start Commitment
3 - year full warranty
Engine
3 - year full warranty
Battery
1 - year full warranty
Wear Items (Belts, blades, blade
adaptors, grass bags, cables, and
wheels)
90 days
Limited Warranty for Commercial Use*
Gas-powered Lawn-Boy Products used for commercial, institutional, or
rental use, are warranted for 45 days against defects in materials or
workmanship. Components failing due to normal wear are not covered
by this warranty.
The True Start Commitment does not apply when the product is used
commercially*.
Instructions for Obtaining Warranty Service
If you think that your Lawn-Boy Product contains a defect in materials or
workmanship, or if a normal, able-bodied adult can no longer start your
product's engine in one or two pulls, follow this procedure:
1.
Contact any Authorized Lawn-Boy Service Dealer to arrange service
at their dealership. To locate a dealer convenient to you, refer to the
Yellow Pages
of your telephone directory (look under “Lawn Mowers”)
or access our web site at www.Lawn-Boy.com. You may also call
the numbers listed in item #3 to use the 24-hour Lawn-Boy Dealer
locator system.
2.
Bring the product and your proof of purchase (sales receipt) to the
Service Dealer. The dealer will diagnose the problem and determine if
it is covered under warranty.
3.
If for any reason you are dissatisfied with the Service Dealer’s
analysis or with the assistance provided, contact us at:
Customer Care Department
Lawn-Boy Inc.
8111 Lyndale Avenue South
Bloomington, MN 55420-1196
Toll free at 866-216-6032 (U.S. customers)
Toll free at 866-216-6031 (Canadian customers)
Owner Responsibilities
You must maintain your Lawn-Boy Product by following the maintenance
procedures described in the
Operator's Manual
. Such routine maintenance,
whether performed by a dealer or by you, is at your expense.
Items and Conditions Not Covered
There is no other express warranty except for special emission system
coverage and engine warranty coverage on some products. This express
warranty does not cover the following:
•
Cost of regular maintenance service or parts, such as filters, fuel,
lubricants, oil changes, spark plugs, air filters blade sharpening or worn
blades, cable/linkage adjustments, or brake and clutch adjustments
•
Components failing due to normal wear
•
Any product or part which has been altered or misused or neglected
and requires replacement or repair due to accidents or lack of proper
maintenance
•
Pickup and delivery charges
•
Repairs or attempted repairs by anyone other than an Authorized
Lawn-Boy Service Dealer
•
Repairs necessary due to failure to follow recommended fuel
procedure (consult
Operator's Manual
for more details)
–
Removing contaminants from the fuel system is not covered
–
Use of old fuel (more than one month old) or fuel which contains
more than 10% ethanol or more that 15% MTBE
–
Failure to drain the fuel system prior to any period of non-use
over one month
•
Repairs or adjustments to correct starting difficulties due to the
following:
–
Failure to follow proper maintenance procedures or recommended
fuel procedure
–
Rotary mower blade striking an object
•
Special operational conditions where starting may require more than
two pulls:
–
First time starts after extended period of non-use over three
months or seasonal storage
–
Cool temperature starts such as those found in early spring and
late autumn
–
Improper starting procedures - if you are having difficulty starting
your unit, please check the
Operator's Manual
to ensure that
you are using the correct starting procedures. This can save an
unnecessary visit to an Authorized Lawn-Boy Service Dealer.
General Conditions
All repairs covered by these warranties must be performed by an Authorized
Lawn-Boy Service Dealer using Lawn-Boy-approved replacement parts.
Repair by an Authorized Lawn-Boy Service Dealer is your sole remedy
under this warranty.
Lawn-Boy Inc. nor Lawn-Boy Warranty Company is liable for indirect,
incidental, or consequential damages in connection with the use of
the Lawn-Boy Products covered by these warranties, including any
cost or expense of providing substitute equipment or service during
reasonable periods of malfunction or non-use pending completion of
repairs under these warranties.
Some states do not allow exclusions of incidental or consequential
damages, so the above exclusions may not apply to you.
This warranty gives you specific legal rights, and you may also have other
rights which vary from state to state.
Countries Other than the United States or Canada
Customers who have purchased Lawn-Boy products exported from the United States or Canada should contact their Lawn-Boy Distributor (Dealer)
to obtain guarantee policies for your country, province, or state. If for any reason you are dissatisfied with your Distributor's service or have difficulty
obtaining guarantee information, contact the Lawn-Boy importer. If all other remedies fail, you may contact us at Lawn-Boy Warranty Company.
Australian Consumer Law:
Australian customers will find details relating to the Australian Consumer Law either inside the box or at your local
Lawn-Boy Dealer.
*Residential purposes means use of the product on the same lot as your home. Use at more than one location, or institutional or rental use, is considered
commercial use and the commercial use warranty would apply.
374-0256 Rev F
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