Technical support maintenance manual
Rel. 0.00 / June 2018
9
9. TROUBLESHOOTING
9.1. INDICATION AND SOLUTION OF MOST COMMON PROBLEMS
PROBLEM
POSSIBLE CAUSES
SOLUTIONS
The machine does not switch on.
Both dispensing button
warning
lights off after pushing the buttons.
Machine not connected to electric mains. Check that it is plugged in.
The machine is connected to a multiple
outlet or a power strip that does not work.
Connect the machine directly to the
electrical mains.
No power.
Check for the presence of power.
The machine takes a long time to
warm up.
The machine has a lot of lime scale.
Carry out the descaling cycle.
Noisy machine.
Unstable resting surface.
Check the resting surface.
Mobile parts incorrectly inserted.
Correctly insert the mobile parts.
No water in the tank.
Top up with cool potable still water.
No capsule.
Insert a Lavazza or compatible capsule.
The machine does not dispense
coffee.
There is no water in the tank.
Top up with cool potable still water.
The tank is not inserted correctly.
Correctly insert the tank.
Failed prime.
Repeat the machine start-up procedure.
The machine leaks water from the
front part.
Capsule stuck.
Raise and lower the capsule loading
lever.
Incompatible capsule.
Use Lavazza or compatible capsules.
Capsule /drip collection tray not inserted
correctly or full.
Correctly insert or empty the capsule /
drip collection tray.
The machine leaks water from the rear
part.
Tank not inserted correctly or damaged.
Correctly insert the tank and check for
any leaks.
The capsule loading lever does not
reach the closing position or requires
excessive force.
Drip / used capsule collection tray full.
Empty the tray.
Capsule inserted incorrectly.
Raise the capsule loading lever and
correctly insert the capsule.
FREE DOSE warning light
flashing
red.
The temperature detected inside the
machine is lower than 5°C.
Disconnect the appliance from the
mains and leave the machine at room
temperature for a while (depending on
the initial temperature, this could take
up to 2 hours). Reconnect the machine
to the mains outlet and press one of the
two buttons.
Both dispensing button
warning
lights quick flashing white.
Capsule collection tray full.
Empty the tray and press a button to
reset the machine.
The coffee is dispensed too quickly
and is not very creamy.
Incompatible or already used capsule.
Use new Lavazza or compatible
capsules.
The coffee is cold.
Dispensing in drips, hydraulic circuit
clogged.
Carry out the machine washing cycle.
The machine has a lot of lime scale.
Carry out the descaling cycle.
The quantity of coffee dispensed is
insufficient or excessive.
Incorrect programming of the doses.
Repeat the dose programming
procedure.
Dispensing in drips, hydraulic circuit
clogged.
Carry out the machine washing cycle.
The machine has a lot of lime scale.
Carry out the descaling cycle.
The coffee is not dispensed or steam
comes out of the capsule insertion
compartment.
The loading lever was not taken to the
closing position.
Take the lever to the closing position.
