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4. APPENDIX
FAQ
The phone cannot be turned on
When the battery is very low, the phone may not be turned on properly. Please charge the battery.
Cannot make certain calls
Check if Call Barring is set. If it is set, you may not be able to make calls or only certain calls are allowed.
My call is picked up by another phone
Check if call divert is set. If it is set, your incoming calls may be diverted to other numbers or devices.
Error Message
Please insert SIM card
Make sure you have inserted SIM card. If you have installed it but it cannot be detected, please try clean the
golden contacts of the SIM card by using a dry cloth. If it still is not working, please contact your network carrier.
No service
If you are in an area not covered by your network, or if a physical obstacle is present, such as in an enclosed area,
the message “No service” will be displayed on your Standby screen and you will not be able to make or receive
calls. You can try move closer to a window for better reception.
For emergency only
When you are outside your network but inside other network, you can only make emergency call.
No Valid SIM card
Your SIM card is locked or it has an error. Please insert the right SIM card or contact your service provider.
Enter PUK code
After three consecutive incorrect PIN code entries, the code is blocked, and you need the PUK code to unblock it.
Contact your service provider. After seven consecutive incorrect PUK code entries, the SIM card cannot be used
any more. Please contact your service provider to buy a new SIM card.
Care and maintenance
Thank you for choosing our phone. Should you encounter any problem with the phone, please contact our dealer
or qualified service provider.
Your phone is a finely designed and crafted product. Please use it with care. The following instructions will help
you comply with the terms of the warranty and enjoy this product for many years:
Keep the phone and all its parts and accessories out of the reach of children.
Keep the phone dry, all kinds of liquid will erode the electronic circuit.
Do not use or store the phone in a dusty place to avoid damaging the removable parts.
Keep the phone away from hot places, high temperature can shorten the life of electronic device, warp or melt
certain plastic and damage batteries.
Do not attempt to open or disassemble the phone, non-expert handling may damage it.
Do not drop, crush or shake the phone to avoid damaging the internal circuit board.
Do not use harsh chemicals, cleaning solvents or strong detergent to clean the phone.
Do not paint the phone or the paint may obstruct the removable parts and affect operation.
