Lava KKT14, User Manual, Page: 22 / 24

LAVA KKT14
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Frequently Asked Questions
Frequently
Asked
Questions
Cause and Solution
Fail to turn
on
Press the power key for over 1 second.
Check if the battery is properly connected. Please remove and install it again and
retry;
Check if battery is appropriately charged.
Fail to
connect
network
In case of Weak signal, please try and move to a location with strong signal and try
connecting to the network again;
Please ensure that you are not beyond the network coverage of service providers;
Please ensure you have a valid SIM card. Please contact your network provider
for further information.
Display
information
while
turning on
Check if the SIM card is installed correctly
Handset lock password: If the handset lock is activated, you have to input handset
password.
Input PIN: if Inputting PIN while turning the phone on each time is activated, you
have to input the PIN code.
Input PUK code:
When you’ve input wrong PIN code for 3 times will lock the SIM
card. You need to input the PUK code provided by your network provider.
Poor
quality of
calling
Please check if the sound volume is tuned properly
In an area with poor network conditions, example: basement, the signal might be
weak. Try searching a location with stronger signal reception and call again.
While using the mobile phone in the peak period of communication, like commute
time, you may not be able to call because of line congestion.
Standby
duration
shortened
The standby duration is relative to the network systems. While the mobile phone is
in an area with poor signal strength and cannot receive the signal, the handset will
continuously search for a base station. This will significantly reduce battery
charge. It is recommended that you turn off your mobile in area with no signal
reception to save battery.
Need replacing the battery : Please change to a new battery as battery
performance may decrease after prolonged usage.
SIM Card Dirt on the metal surface of an SIM card : Use clean cloth to wipe the metal