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14 

 

Frequently Asked Questions and Troubleshooting 

Questions 

Cause and Solution 

Unable to turn on 

phone 

Press the power on key for over 1 second. 

Check if the battery is properly connected. Please remove and 

install it again, retry to turn on

 

Check if battery is appropriately charged 

Unable to connect 

to a network 

Weak signal. Please Try and move to a location with strong 

signal and try connecting to the network again

 

Please ensure that you are not beyond the network coverage of 

service providers

 

Please ensure you have a valid SIM card. Please contact your 

network provider for further information

 

Display information 

while turning on 

Check if the SIM card (insert the SIM card) is installed correctly 

Handset lock password:

 If the handset lock is activated, you 

have to input handset password before using. 

Input PIN:

 Inputting PIN while turning on each time is activated, 

you have to input the PIN code. 

Input PUK code:

 Having input wrong PIN code for 3 times 

straight will lock the SIM card. You need to input the PUK code 

provided by your network provider. 

Poor quality of 

calling 

Please check if the sound volume is tuned improperly 

In an area with poor receiving condition, example: basement, the 

signal might be weak.    Try reaching a location with stronger 

signal reception and call again. 

While using the mobile phone in the peak period of 

communication, like commute time, you may be unable to call 

because of line congestion. 

Summary of Contents for Iris-400s

Page 1: ...User Manual Iris 400s ...

Page 2: ...rror Bookmark not defined Browser 8 Calculator 8 Calendar 9 Clock 9 Camera 9 FM Radio 10 Music 10 Sound Recorder 10 Video Player 10 You Tube 10 Gallery 11 File Manager 11 News Weather 11 Play Store 11 SIM Toolkit 11 Downloads 11 Settings 11 Frequently Asked Questions and Troubleshooting 14 Safety Information and Notices 16 Service center number 20 ...

Page 3: ...nts resulting from negligence accidents or any other cause The contents of this manual are subject to change without notice Protect our environment We strive to produce products in compliance with global environmental standards Please consult your local authorities for proper disposal Note User Manual is just to guide the user about the functionality of the phone It is not a certificate of technol...

Page 4: ...phone Press to lock unlock the screen 5 Volume Key Adjust the Volume 6 Camera Camera Lens Standby Screen Icons This phone provides multiple Standby screens Through the instruction and various icons on the screen you can have the operating information needed Status Icon Description Signal indicator for SIM Using headset Mute Vibrate mode Alarm Background playing pausing Memory card installed ...

Page 5: ...ard and the Battery Remove the back cover Make sure the phone is switched off You need to remove the back cover of your phone before you can insert the SIM card Hold the phone with the front facing downwards pull the battery cover downwards and lift the cover upwards to remove it Remove the battery Put your fingers on the black holder located at the bottom of the battery slot and then lift the bat...

Page 6: ... until it locks into place Inserting Micro SD card With the metal contacts facing down gently slide the micro SD card into the slot marked SD near SIM1 Switch On Off Long press the power key to switch on off the phone After inserting the SIM card the screen will show the notes in the following order when the phone is switched on Type in PIN if you have already set the SIM code Search the handset w...

Page 7: ...ows searching The handset will show the information of the network provider the status bar will show the signal strength and the network condition once the handset is successfully connected to a network Note If the lock screens shows Emergency it means that you re out of network coverage service coverage or your card is not valid yet you can still have emergency calls based on signal strength Char...

Page 8: ...er switchboard number open the option menu and choose Add 2 sec pause and then dial the extension phone number Type in as follows to call extension phone Zone description switchboard number Add 2 sec pause extension phone number call Make International Calls If you need to make an international call do a long press on the 0 key on the virtual keyboard until there appears the sign for international...

Page 9: ...bar on the upper right side of the handset screen If your network provider doesn t provide roaming service in this area there will be Emergency Calls on the lock screen If you are in the network coverage you can have emergency calls even without a SIM card Answer Calls Drag the icon to answer an incoming call If your headphone is connected to the handset you can use the headphone key on the headph...

Page 10: ...he number frame and enter number or press add contact icon and select stored contact number from Contacts Input contents into the typing frame on the touch screen After editing press send icon to send the text Press menu key to Add subject Discard Insert quick text and more operations Message Settings Include storage settings SMS settings MMS settings notification settings service message setting ...

Page 11: ...to add a new alarm Scroll the scrollbar to set alarm time Press alarm of list to edit the activation Time Ringtone vibrate and label If you want to delete the alarm long press on the list and choose the alarms that needs to be deleted and click in Delete icon Camera Under viewing condition press the bottom icons to do the following operations 1 Options icon 2 Change the mode between camera mode vi...

Page 12: ...yer of the device Sound Recorder Press Recording icon to start recording In the middle of the screen is a timer Press Stop Key to stop recording and select Save in the popped out Save Cancel option to save the record You can press play key to listen to the record before selecting Save Cancel Video Player To play videos enter the video list scroll the screen to browse and choose the file you want t...

Page 13: ...er You can manage file including Download Music and Received File Tap to create a new folder or select folders to copy move and delete News Weather Show the weather top stories U S sports and entertainment Play Store Play Store is dedicated to establishing the latest fastest and most comprehensive third party application store that makes Android system simpler You can pick software and games to yo...

Page 14: ...ent Meeting and Outdoor You can also add custom profiles Display Change settings of Brightness Scenes Wallpaper Theme Auto rotate screen Sleep and Font size Storage Include the SD card storage available storage insert SD card If a SD card has already been inserted then this option will become Unmount SD card format SD card and all available storage in the internal storage space Battery Show batter...

Page 15: ...o unlock the screen so as to avoid unauthorized use of the handset PIN type in PIN numbers to unlock the screen Password type in code to unlock the screen The default is 4321 Language input Include Language Keyboard Input methods Speech Mouse Track pad and so on Backup reset You can back up your data or erases all data on phone Date time Include Automatic date time Automatic time zone Set date set...

Page 16: ...nformation while turning on Check if the SIM card insert the SIM card is installed correctly Handset lock password If the handset lock is activated you have to input handset password before using Input PIN Inputting PIN while turning on each time is activated you have to input the PIN code Input PUK code Having input wrong PIN code for 3 times straight will lock the SIM card You need to input the ...

Page 17: ...e to dial out Please confirm if you pressed the dial key after dialing Please confirm if calling is forbidden because of default settings Please confirm if the SIM is valid Please confirm if the call barring is set Please confirm if the fixed dial function is set Callers unable to contact you Please confirm if the mobile phone is on and connected with the network Please confirm if calling is forbi...

Page 18: ... hearing aids and pacemaker may be sensitive to external radio frequency emissions Consult the device manufacturers or your doctor before using the phone around the medical devices Pay special attention to the ring tone volume and vibration settings if you have a heart problem In areas with potentially explosive atmosphere such as gas stations fuel or chemical transfer or storage facilities obey a...

Page 19: ... place it near storage medium such as floppy disk Using the phone near television land phone radio and office automatic devices may cause interference and affect the function of the mobile phone Keep the phone dry all kinds of liquid can erode electronic circuit Keep the phone away from extreme temperatures Keep the phone away from fire or a lighted cigarette Do not paint the phone Do not drop the...

Page 20: ...iolate the terms and conditions of the warranty Notes on battery usage Do not short circuit your battery It can damage battery and cause leakage over heat fire or explosion Disposing battery in a fire can cause fire or explosion Old batteries should be returned to your dealer or be disposed according to local regulations Do not treat the battery as household waste Keep metal objects such as coins ...

Page 21: ...the implant Use a wireless hands free system Headphone headset with a low power Bluetooth emitter Make sure the cell phone has a low SAR Keep your calls short or send a text message SMS instead This advice applies especially to children adolescents and pregnant women E waste Disposal Mechanism E waste means waste electrical and electronic equipment WEEE In other words E waste is a popular informal...

Page 22: ...ome waste contains hazardous chemicals and if not disposed of properly may release toxins into the soil and water and also releases greenhouse gases into the environment If e waste is not properly disposed of it can be a threat to health and well being of humans and animals and it also has adverse effect on the environment Placing of batteries or devices on or in heating devices such as microwave ...

Page 23: ...ger You shall have the coverage or benefits under this warranty in the event that any of the following conditions are applicable The product has been subjected to abnormal use or conditions improper storage exposure to excessive moisture or dampness exposure to excessive temperature unauthorized modification unauthorized repair including but not limited to use of unauthorized spare parts in repair...

Page 24: ...original receipt you will need it for warranty services if asked to produce Present this Lava Warranty Certificate along with original proof of purchase whenever you require any warranty services In case Lava product needs service please visit the nearest Lava service centers given in the service guide Please visit our Website www lavamobiles com for updated list of Authorized Service Centers near...

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