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Lava 3G 402, User Manual

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Lava 3G 402 User Manual Download Page 26

26 

14.Frequently Asked Questions and Troubleshooting 

Frequently Asked 
Questions

 

Cause and Solution

 

Unable to turn on phone

 

Press the power on key for over 1 second.

 

Check if the battery is properly connected. Please remove and install it 
again, retry to turn on

；

 

Check if battery is appropriately charged 

 

Unable  to  connect  to  a 
network

 

Weak signal. Please Try and move to a location with strong signal and 
try connecting to the network again

；

 

Please  ensure  that  you  are  not  beyond  the  network  coverage  of 
service providers

；

   

Please ensure you have a valid SIM card. Please contact your network 

provider for further information

；

 

Display information while 
turning on

 

Check if the SIM card (insert the SIM card) is installed correctly 

 

Handset  lock  password.  If  the  handset  lock  is  activated,  you  have  to 
input handset password before using. 
Input  PIN.  Inputting  PIN  while  turning  on  each  time  is  activated,  you 
have to input the PIN code. 
Input PUK code: Having input wrong PIN code for 3 times straight will 

lock  the  SIM  card.  You  need  to  input  the  PUK  code  provided  by  your 
network provider.

 

Summary of Contents for 3G 402

Page 1: ...1 User Manual 3G 402 ...

Page 2: ...ndex 3G 402 1 1 Welcome 5 2 LAVA support and contact Information 5 3 Your mobile 6 4 Text input 14 5 Phone call 16 6 Messages 16 7 Contacts 17 8 Email 18 9 Getting connected 19 10 Managing Applications 23 ...

Page 3: ...ked Questions and Troubleshooting26 15 Safety Information and Notices 29 16 Trouble shooting 34 17 E waste Disposal Mechanism 34 18 Do s and Don ts for disposal e waste 35 Consequences of improper handling and disposal of E Waste 36 19 Lava warranty certificate 37 Limited warranty 37 LAVA Warranty 37 ...

Page 4: ...or statements resulting from negligence accidents or any other cause The contents of this manual are subject to change without notice Protect our environment We strive to produce products in compliance with global environmental standards Please consult your local authorities for proper disposal Note User Manual is just to guide the user about the functionality of the phone It is not a certificate ...

Page 5: ...ow to use 3G 402 Smart phone and experience the well established functions and simple operation method Please use the original accessory in order to achieve the best use of effects Use of non original components may lead to damage caused to the machinery in which case Lava shall not be responsible 2 LAVA support and contact Information Check www Lavamobiles com web site for additional information ...

Page 6: ...6 3 Your mobile ...

Page 7: ...s Lock the screen Light up the screen Press and hold Show the pop up menu to select from Power off Reboot Airplane mode at the same time you can switch the user profile by touching the icon in the lower of the pop Press and hold Power on Menu Press Menu key to open a content menu related with current screen or Application Home While on any application or screen touch to return to the Home screen ...

Page 8: ...and it won t disappear until you have done something with the notification If the status bar is full some icons will be hidden Notification panel Touch and drag down the Status bar to open the notification panel Touch and drag up to close it From the Notification panel you can open items and other reminders indicated by notification icons or view wireless service information 3 4 Getting started 3 ...

Page 9: ...ds to make phone calls Please power off your phone and remove battery before inserting or removing the SIM cards 2 To install SIM cards place the SIM cards with chip facing upwards downwards and then slide it into its slot Make sure that it is correctly inserted 3 Insert and click the battery into place then close the phone cover ...

Page 10: ...microSD card 1 Insert the external microSD card into the slot with the gold contact facing down To remove the external microSD card gently press and slide it out 2 Before removing the microSD card you should ensure the phone is off to protect it from corruption or damage In addition regularly removing or inserting the SD card may cause the phone to restart ...

Page 11: ...he charging status bar will take some time to display if your battery is extra consumed or in deep discharge mode To reduce power consumption and energy waste when battery is fully charged disconnect you charger from the plug switch off Wi Fi Bluetooth or background running applications when not in use reduce the backlight time etc ...

Page 12: ...ch to Home screen Home screen is provided in an extended format to allow more space for adding applications shortcuts etc Slide the Home screen horizontally left and right to get a complete view of the Home screen Blue line at the lower left and right of the screen indicate which screen you are viewing 3 5 1 Using the touchscreen Touch To access an application touch it with your finger Touch and H...

Page 13: ...Reposition Touch and hold the item to be repositioned to activate the Move mode drag the item to the desired position and then release You can move items both on the Home screen and the Favorite tray Hold the icon on the left or right edge of the screen to drag the item to another Home screen Remove Touch and hold the item to be removed to activate the Move mode drag the item up to the top of Remo...

Page 14: ...e Touch a thumbnail in the window to open the related application 3 5 4 Applications and widgets list The list contains all pre embedded and newly installed applications and widgets To access the list touch applications tab from the Home screen Then touch the tab in the upper of screen it will switch the corresponding interface 4 Text input 4 1 Using Onscreen Keyboard Onscreen Keyboard settings To...

Page 15: ...opy icon to cut or copy the selected text Touch and hold or double tap the edit field then touch Paste Touch the blank to go back without any action Touch to enter text or numbers Touch to switch between abc Abc modes Touch twice to switch from abc to ABC Touch once to switch from ABC to abc Touch to switch between symbol and numeric Touch to invoke the voice input Long Press to pop input options ...

Page 16: ...g a call When you receive a call If you want to answer the call slip the middle icon to right the call will get connected otherwise slip the middle icon to left to reject directly or to upside to send a text message 5 3 Ending a call When you are on a call you can touch the End icon to hang up 6 Messages You can create edit and receive SMS and MMS with this phone To access this feature touch Appli...

Page 17: ...s pictures sounds calendar VCard and slides to other compatible phones and e mail addresses A SMS will be converted to MMS automatically when media files image video audio slides etc are attached or Subject or email addresses added Specific letters accent will also increase the size of the SMS this may cause multiple SMS to be sent to your recipient 7 Contacts You can view and create contacts on y...

Page 18: ...acts in multiple accounts Contacts data or other information can be synchronized from multiple accounts depending on the applications installed on your phone 8 Email Besides your Email account you can also set up external POP3 IMAP or Exchange email accounts in your phone To access this function touch Application tab from Home screen then select Email An email wizard will guide you through the ste...

Page 19: ...left of screen from Inbox screen Enter recipient s email address es in To field If necessary touch Menu key and touch Add Cc Bcc to add a copy or a blind copy to the message Enter the subject and the content of the message Touch Menu key touch Attach file to add a file Finally touch to send If you do not want to send the mail right away you can touch Save as draft or touch Back key to save a copy ...

Page 20: ...mes or Network operators 9 1 2 Wi Fi Using Wi Fi you can connect to the Internet when your phone is within range of a wireless network Wi Fi can be used on the phone even without a SIM card inserted To turn Wi Fi on and connect to a wireless network Touch Wi Fi detailed information of all detected Wi Fi networks is displayed in the Wi Fi networks section Touch on notification panel to get to setti...

Page 21: ... a Bluetooth Device 1 Touch Settings Bluetooth On Your mobile phone will then scan for Bluetooth devices in range or touch SEARCH FOR DEVICES to scan for Bluetooth devices 2 Touch the device you want to pair with your mobile phone Sending Files via Bluetooth With Bluetooth 1 Touch and hold the file to be sent The active options menu is displayed 2 Touch Share and then touch Bluetooth to select a p...

Page 22: ...omputer Use the USB cable that came with your phone to connect the phone to a USB port on your computer You will receive a notification that the USB is connected If you use mass storage open the Notification panel and touch USB connected then check USB storage in the dialog Unmount the microSD card on your computer Open the Notification panel and uncheck USB storage microSD card Touch Application ...

Page 23: ...Apps 2 Touch an application and then touch Uninstall to remove the application from your mobile phone 11 Protecting Your Mobile Phone Screen unlock To enter the idle screen you must pass the screen lock if you enable the screen lock On the Settings screen touch security Screen lock there are pattern PIN Password to select and so on SIM Card lock You must input the correct password every time when ...

Page 24: ... you have downloaded or any files on your microSD card such as music or photos If you reset the phone in this way you are prompted to re enter the same kind of information as when you first started Android 13 For your safety Read these simple guideline Not following them may be dangerous or illegal Read the complete user manual for further information Do not switch your phone on when the use of wi...

Page 25: ...t place your phone and its accessories in containers with strong electromagnetic field Do not place magnetic storage media near your phone Radiation from the phone may erase the information stored on them Do not put your phone in a high temperature place or use it in a place with flammable gas such as a petrol pumps Keep your phone and its accessories away from children Do not allow children to us...

Page 26: ...in Please ensure that you are not beyond the network coverage of service providers Please ensure you have a valid SIM card Please contact your network provider for further information Display information while turning on Check if the SIM card insert the SIM card is installed correctly Handset lock password If the handset lock is activated you have to input handset password before using Input PIN I...

Page 27: ...th and can not receive the signal the handset will continuously search for a base station This will significantly reduce battery charge It is recommended that you turn off your mobile in area with no signal reception to save battery Need replacing the battery Please change a new battery SIM Card Error Dirt on the metal surface of an SIM card Use clean cloth to wipe the metal touch point on an SIM ...

Page 28: ...the plug is connected well Please confirm if the environment temperature is within the range of 0ºC 40ºC while charging The battery or charger is damaged You need to replace it Unable to set some functions Wrong operation The network provider does not support the function or you have not applied for it Note If the instruction above cannot help you solve problems please record Mobile phone model an...

Page 29: ...battery leakage overheating explosion or even fire Do not place the battery phone or charger near a microwave or high voltage device This may cause battery leakage overheating explosion or even fire also prevent the phone and AC adapter from overheating smoking or short circuiting Do not use the phone around volatile oil This may cause fire breakdown or damage To avoid any damage or breakdown do n...

Page 30: ...d screening functions If you suspect that an automobile failure is caused by a wireless wave please contact your automobile dealer Avoid using your phone in crowded places Do not store your cellular phone near or with a credit card disk or other magnetic materials This may effect information stored on your phone Keep your phone away from pins Pins can be absorbed by the phone s receiver magnet whi...

Page 31: ...f the battery according to local regulations Do not throw it into a fire Caution Do not leave the product or its battery inside a vehicle or in places where the temperature may exceed 60 C 140 F such as on a car dashboard window sill or behind a glass that is exposed to direct sunlight or strong ultraviolet light for extended periods of time This may damage the product overheat the battery or pose...

Page 32: ...ot place heavy objects on the power cord This may cause electric shock or fire Hold the plug while unplugging the power cord This will avoid any potential damage or even fire Requirements for Cellular Phone Avoid using your cellular phone in extremely high or low temperatures Use the phone in a temperature range between 10 55 and humidity of 35 85 It is recommended that you do not use your cellula...

Page 33: ...ttery and the charger Do not use alcohol diluted liquid or benzene to clean the cellular phone If dust gets in the sockets the phone can be damaged short circuit or even the lose the ability to be re charged Be sure to clean the socket regularly SAR declaration The highest SAR value for this mobile phone is 1 6 W Kg in accordance with the requirements of the ICNIRP which recommended the limit for ...

Page 34: ...you Service Center number No 919560394002 Kindly note please send area code of place through SMS to this No and in return you will get address of service center nearest to you by SMS 17 E waste Disposal Mechanism E waste means waste electrical and electronic equipment WEEE In other words E waste is a popular informal name for electronic products nearing the end of their useful life For more detail...

Page 35: ...tronic products batteries or any accessories thereof after the end of their life at nearest Authorized Collection Point or Collection Center Separate the packaging material according to responsible waste disposal options and sorting for recycling Always remove the battery from the product when you do not intend to use the product anymore it in future Don ts Do not Dismantle your Lava Product on yo...

Page 36: ...osal of E Waste Improper disposal of waste prevents natural resources from being re used Some waste contains hazardous chemicals and if not disposed of properly may release toxins into the soil and water and also releases greenhouse gases into the environment If e waste is not properly disposed of it can threat to the health and well being of humans and animals and it also has adverse effect on th...

Page 37: ... Lava warranty certificate Limited warranty LAVA international Ltd LAVA provides limited warranty for your mobile phone and original accessories delivered with your mobile phone hereinafter referred to as product The warranty period for the transceiver is one 1 year and for battery charger and headset is six 6 months from the date of purchase LAVA Warranty Subject to the conditions of this Limited...

Page 38: ...d spills of food or liquids improper installation You have not notified Lava of the defect in the product during the applicable warranty period The product serial no code or the accessories date code has been removed defaced or altered The product has been used with or connected to an accessory i Not supplied by Lava or its affiliates ii Not fit for use with the product or iii Used otherwise than ...

Page 39: ...his Lava Warranty Certificate along with original proof of purchase whenever you require any warranty services In case Lava product needs service please visit the nearest Lava service centers given in the service guide Please visit our Website www lavamobiles com for updated list of Authorized Service Centers near to your location Important note for your warranty to be valid all information on the...

Page 40: ...40 IMEI No Dealers Stamp Date of purchase Model No ...

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