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Laurastar international guarantee
Laurastar
TM
limited warranty for USA & Canada
The present guarantee does not, in any way, affect the
statutory rights of the user pursuant to the national
legislation in force governing the sale of consumer goods,
including the rights set out by directive 2011 / 83 / eU of
the european Parliament and of the Council of 25 October
2011 on certain aspects of sales and guarantees for
consumer goods, or the rights held by the user, by virtue
of the sales contract, with regard to the respective vendor.
In the event that an appliance sold by laurastar contains
manufacturing defects, laurastar shall be liable for the
complete elimination of these defects within the scope
defined below.
1. Scope of cover
This guarantee only applies to products manufactured by
or on behalf of laurastar, which may be identified by the
brand, the trade name or the laurastar logo affixed to the
product. The guarantee does not apply to non-laurastar
products, accessories or spare parts.
This guarantee shall be applicable only if the appliance
becomes unusable, or if its use is significantly hindered,
due to a manufacturing defect, an assembly defect or a
defect in the material of the appliance, and if this defect
was already in existence when the appliance was supplied
to the user.
It shall not be applicable, in particular:
If the hindrance to use of the appliance is due to
professional use of the appliance, namely intensive use for
which the user receives monetary remuneration
• To normal wear and tear of the appliance’s components
and accessories
• To an intervention by a third party or a repairer not
approved by laurastar
• To failure to comply with the instructions contained
in the Instruction Manual, specifically the warnings
concerning start-up, use and maintenance of the
appliance
• To non-compliant use.
The concept of “non-compliant use” notably includes
damage caused by:
• The fall of the appliance or of a component
• Blows or marks resulting from negligence
• Keeping the Softpressing soleplate on the iron
permanently
• failure to rinse the boiler
• Use of water that does not comply with the
specifications
• Use of non-laurastar products, accessories and spare
parts.
2. Entitlements held by the user
When a user asserts, in a manner compliant with the
present guarantee, an entitlement arising from said
guarantee, laurastar shall be free to implement the
most appropriate method for eliminating the defect. This
guarantee does not grant the user any entitlement or any
additional right; in particular, the user may not claim for
reimbursement of expenses in relation to the defect,
or compensation for any consequential loss or damage.
Moreover, transportation of the appliance from the user’s
place of residence to laurastar's premises, and return
transportation, shall be carried out at the user’s risk.
3. Term of validity
This guarantee is only valid for the entitlements that it
accords to the user and that the user has asserted against
laurastar within the guarantee term.
The guarantee term is one year for countries that are
not members of the european Union and two years
for european Union Member States and Switzerland,
calculated from the date of delivery of the appliance to the
user. If defects are notified after the guarantee term has
come to an end, or if the documents or items of evidence
that are necessary to assert the defects in accordance with
the present declaration are not present until after the end
of the guarantee term, the user shall not hold any rights or
entitlements by virtue of this guarantee.
4. Immediate notification of defects
When the user discovers a defect in the appliance, he / she
undertakes to communicate this to laurastar without
delay. If the user does not do so, he / she shall lose the
entitlements afforded by the present guarantee.
5. Methods for asserting entitlements arising from
the present declaration
In order to assert the entitlements resulting from this
guarantee, the user must contact the laurastar Customer
Service department (see page 8), either:
• by telephone
• by e-mail or
• by fax.
He / she must follow the instructions from the Customer
Service department and send, at his / her own risk:
• The appliance with the defect(s)
• a copy of the purchase contract, of the invoice, of the
till receipt or any other suitable document as evidence
of the date or place of purchase.
The Customer Service department is available to provide
any additional information on this subject.
you will find other addresses for importers and official
service partners at www.laurastar.com.
If an appliance is returned to the laurastar approved
service centre when there is no defect present, the user
shall be liable for the dispatch and return costs.
6. Laurastar after-sales service
If a laurastar appliance is entrusted to the approved
service centre for work outside the provisions of this
guarantee, or after the guarantee term has come to an end,
this shall be deemed a "repair outside guarantee" and shall
form the subject of an invoice.
Special clause only applicable in France:
In addition to the contractual guarantee detailed above,
customers benefit from the legal guarantee for hidden
defects set out in article 1641
et seq
. of the french Civil
Code.
laURaSTaR warrants its product to be free from defects in
materials and workmanship under normal customer use as
described in the Instruction Manual for 1 year from the date
of purchase as identified on the invoice or cash receipt. This
limited warranty extends only to the original purchaser and
is not transferable. laurastar, at its option, will at no charge
repair or replace defective equipment during the period
of this limited warranty. To obtain warranty service, the
damaged equipment must be sent or taken to an authorized
laurastar customer service center. This limited warranty is
the customer’s exclusive remedy and applies only to new
laurastar products.
This limited warranty does not cover normal wear and
tear, wear of the electrical cord, wear of the soleplate,
or wear of the appliance's components and accessories.
damage caused by improper operation or storage, misuse
or abuse, unauthorized repair by non-laurastar specialists,
accident or neglect, alteration, or connecting to a power
source outside the specified voltage. equipment used for
a commercial or any other non-domestic or household
purpose is not covered by this limited warranty. “Misuse or
abuse” of the product includes the use of the equipment for
any purpose, or in any manner, not in accordance with the
instructions contained in the Instruction Manual provided
with the equipment. examples of “misuse or abuse” of the
product include, but are not limited to, damage caused
by the appliance or one of its components falling to the
floor, failure to rinse the water boiler, failure to remove
the Softpressing soleplate, use of any liquid other than
water, and use of non-laurastar products, accessories,
and spare parts. damage caused by any failure to follow
the instructions contained in the Instruction Manual is not
covered by this limited warranty.
A N Y I M P L I E D WA R R A N T I E S , I N C L U D I N G
WITHOUT LIMITATION THE IMPLIED WARRANTIES
OF MERCHANTABILIT Y AND FITNESS FOR A
PARTICULAR PURPOSE, SHALL BE LIMITED TO
THE DURATION OF THIS LIMITED WARRANTY.
LAURASTAR SHALL UNDER NO CIRCUMSTANCES
BE LIABLE FOR DAMAGES IN EXCESS OF THE
PURCHASE PRICE OF THE PRODUCT OR FOR ANY
INCIDENTAL OR CONSEQUENTIAL DAMAGES OF
ANY KIND ARISING OUT OF THE CUSTOMER’S
ABILITY OR INABILITY TO USE THE PRODUCT.
Some states and jurisdictions do not allow the limitation
or exclusion of incidental or consequential damages, or
limitation on the length of an implied warranty, so the
above limitations or exclusions may not apply to you. This
limited warranty gives the customer specific legal rights,
and you may have other rights that vary from state to state.
LAURASTAR
TM
AFTER-SALES SERVICE
If you have a claim under this limited Warranty, please
contact the laurastar Customer Service department (see
page 8), either by telephone, e-mail, or fax. you must follow
the instructions from the Customer Service department and
send, at your own risk:
• the appliance; and
• a copy of the purchase contract, invoice, till receipt,
or any additional information on this subject. you will
find other addresses for importers and official service
partners at www.laurastar.com.
If an appliance is returned to the laurastar approved
service center when there is no defect present, the user
shall be liable for the dispatch and return costs.
If a laurastar appliance is entrusted to the approved
service center for work outside the provisions of this
limited Warranty, or after the limited Warranty one-year
term has come to an end, this shall be deemed a "repair
outside limited warranty" and shall form the subject of an
invoice.
EN
