The STRATA_HEAT Thermostat time and temperature not updating in standby mode
1.
There are two screws to the left and the right of the stand-by button. Unscrew them and remove the face plate of
the thermostat. Leave off for 15 seconds and reattach. If the problem persists, press menu>settings>advanced
settings>reset.
Setting a custom temperature changes the run mode but doesn’t store the temperature
1.
If you have created a custom program that has not saved, you have to make sure that the accept button has been
pressed in the weekly schedule screen to confirm the new program, and the mode has been changed to scheduled.
2.
Create a new program for any day of the week and note the changes that have been made.
3.
Select “accept” on the program. This will then bring you back to the weekly schedule screen.
4.
Select “accept” on the weekly schedule screen.
Air temperature behaving erratically
1.
If the total wattage of the heaters has been entered incorrectly or if a relay has been used this may occur. To
resolve the issue the customer will have to log into their Mystratamat.com account. On the mystratamat.com
homepage select settings, scroll down to the bottom of the page and delete the room. The customer will now have
to re-register their room but instead of selecting electric as the system type please select hydronic. This will
resolve the sensor issue.
The small header on the home screen display is wrong
1.
If the small header is not displaying the correct information, it could be because both the floor and external
sensors have been set to none. To resolve this issue set the air sensor as the heating target.
Holiday mode does not cancel when control mode is changed
1.
If the holiday mode has not been cancelled when the control mode has changed, you have to cancel holiday mode
manually. This can be done by selecting “cancel holiday” on the
STRATA_MAT Thermostat screen. If the
“holiday mode” is still required, you must
then program a new holiday mode on either the thermostat, app, or web
portal.
STRATA_HEAT Thermostat cannot find SSID (service set identifier) but can find other
SSID’s
1.
Make sure that your SSID name has not been hidden. To check this, go into the router settings. It is usually a tick
box next to the SSID name saying SSID name. Direct them to ISP/router manufacturer for assistance.
2.
Range could be an issue. Set up a mobile phone as a hotspot. See if the STRATA_HEAT Thermostat will detect
the phone’s mobile hotspot and connect to its network. If it does
, then direct them to there is as the range is the
issue. A Wifi extender may help with this.
WIFI Troubleshooting
STRATA_HEAT Thermostat
won’t connect to WiFi network
1.
Possible connection time out when you try and connect to your WiFi network. Try to reconnect with your
network.
2.
Check that your SSID (Network name) and WiFi password are correct.
3.
If your SSID and password are correct check that you are using a WPA2 password format on your network. The
Strata Heat thermostat will not connect if using a WEP password as they are outdated and are no longer
considered secure. To check whether you have a WPA2 or WEP double click on the network connection icon
and click connect to a network. If you hover over your WiFi network, it will show your security type. To change
this, contact your internet service provider.
4.
Check if you are on a 2.4 GHz or 5 GHz band. The STRATA_HEAT Thermostat will only connect using 2.4
GHz. You will need to check with your internet service provider to see which band your WiFi is set to.
5.
If the previous steps have been checked and verified,
then we need to “power cycle” the ther
mostat. There are
screws on either side of the standby button. Unscrew the screws and remove the face plate. Leave off for 10-15
seconds, reattach and try to connect to your WiFi network.
