Warranty Against Defects
Laser
is a brand sold and marketed by Laser Corpora
ti
on Pty
.
Ltd
.
(“Laser”). Laser
hereby warrants your new product to be free from defects in materials and
workmanship for 12 months, from the date of purchase, provided that the product is
used in accordance with accompanying recommendations or instructions where
provided. The benefit of this warranty is in addition to your rights under the
Australian Consumer Law and to other rights and remedies of the consumer under a
law in relation to the goods or services to which the warranty relates.
Through a network of retailers and resellers, Laser will provide you with your choice
of a refund, repair or exchange (where possible) for this product if it becomes
defective within the warranty period. This warranty will no longer apply where the
defect is a result of altera
ti
on, accident, misuse, abuse, normal wear and tear, neglect
or improper storage. Please retain your receipt as proof of purchase
How to make a product warranty claim:
Step 1: Find your receipt which proves the date of purchase. Where the date of
purchase cannot be verified, your place of purchase or Laser will make an assessment
based on the date of manufacture, the condi
ti
on of the Laser Product and the type of
defect.
Step 2a): Contact your place of purchase. They will assess the nature of the fault and
refund or replace the product as per their store refund or warranty policy.
Step 2b): If your place of purchase cannot be contacted, then you can contact Laser.
Customer Service with details of your defect
i
ve Laser Product: Phone: (02) 9870 3388;
or Email: [email protected] or online www.laserco.com.au/warran-ty (click on
“Consumers (End Users)”). Our business address is at 1/6-8 Byfield Street, North Ryde,
NSW 2113
Step 3: Laser will issue you with a Return Authorisation (RA) number within 48 hours.
When requested, send us the defective Product and a copy of your receipt. Laser will
cover the cost of the return delivery.
Step 4: Wait for us to contact you. Once we have received your defective Laser
Product for inspection, we will inform you of our assessment of your claim within 7
days. When we contact you, we will first let you know whether you have a valid claim
under this Warranty, and if so, we will inform you whether your defective Laser
Product will be replaced or repaired, together with the number of days you can
expect to wait to receive your replaced or repaired Laser Product. Our goods come
with guarantees that cannot be excluded under the Australian Consumer Law. You
are entitled to a replacement or refund for a major failure and compensation for any
other reasonably foreseeable loss or damage. You are also entitled to have the goods
repaired or replaced if the goods fail to be of acceptable quality and the failure does
not amount to a major failure.