Retractable screen does not
operate
Screen cassette may have come out of
brackets
Remove screen assembly cover and make sure screen is
seated properly.
Screen cassette is caught
Open your door and lower the glass insert approximately
half way. Place a hand on both sides of the screen material.
Pull down on the screen about six inches and then release
it. This should let it snap up and reset the tension.
Screen cassette has failed
Replace screen cassette. Contact Larson.
Screen cassette may be too tight or shifted
to one side which will cause binding
Remove screen assembly cover and make sure screen is
seated properly. Screen cassette should free float.
Open door and lower glass half way. Place a hand on both
sides of the screen. Gently pull down on the screen about
six inches. This should allow it to snap back up and reset.
Screen fray caught in screen roll
Remove screen assembly cover. Do not remove screen
roll or spring tension will be lost. Occasionally the screen
will fray and a loose strand will wrap around the end of the
screen roll. If this happens, carefully cut the thread off of the
screen roll.
Screen is out of track
Screen blowing out
The screen is made to blow out in heavy winds or extreme
pressure. This is normal and prevents damage. To reset the
screen, raise glass insert completely, then lower.
Raise glass insert to vent less of the screen.
Window won’t latch
Top glass frame is separating in corners
Replace glass Insert. Contact Larson.
Bottom glass frame is bowed on top
Tap top edge back in place.
Top glass frame is bowed in middle
Tap bowed frame back in place, or replace. Contact Larson.
Shipping clip is still in place on screen
cover
Remove shipping clip.
Bottom glass corner wedges are broken or
cracked
Replace wedges if damaged. Contact Larson.
Glass sash will not stay up in
up position
Missing sash handle
Install sash handle per instructions.
Sash handle not catching
Push glass sash all the way up to engage the sash lock for
glass. Replace if broken.
TROUBLESHOOTING GUIDE
SYMPTOM
POSSIBLE CAUSE
SOLUTION
General
Door leaking
Water getting behind door
Caulk behind and around drip cap.
Door not closing properly
Unpainted portion of closer rod
extended too far or not far enough
Review instruction sheet for proper closer installation.
Door closer requires adjustment
Review instructions for proper closer installation.
Doors with visible closers:
Adjust screws to increase or
decrease speed (on models with two closers, adjust each closer
individually by disconnecting the other closer from the door).
Closing force may be increased by repositioning the jamb
bracket farther (up to 1”) from the door.
Doors with hidden closers: Turn the screw on top of the closer
to increase (counterclockwise) or decrease (clockwise) the
speed of the door. Ensure that the slider pad moves freely in the
drip cap by loosening the bolt connecting the slider pad to the
closer arm slightly. 3-in-1 multi-purpose oil can also be applied
to the slider pad, if necessary.
Mortise latch not lined up with strike
plate
Align latch and strike plate.
Air pressure between prime and
storm door
Raise expander or leave window open to allow air to escape.
Increase closer speed.
Hinge rail screws may be too tight
Loosen hinge rail screws (1/4 turn) to relax tension.
Door opening out of square
Shim behind the latch or hinge rail to square up opening.
Expander dragging on threshold
Raise expander so that sweeps only touch top of threshold.
Hinge rail is bent or hinge is broken
Replace. Contact Larson.
Heat build up
Air is not circulating enough
Raise expander or leave window open to allow air to circulate.
Condensation
Warm air being trapped between
storm door and primary door
Possible leak around prime door. Check prime door seals and
replace if necessary.
Use dehumidifier.
Vent storm door (retract glass or raise expander).
Surface of storm door
is dirty
Manufacturing dust or glue on
surface of door
DuraTech
®
surface models: Apply a small amount of Goo Gone
®
Xtreme using a soft cloth. After cleaning, wipe down with soap
and water. Do not use soft scrub or any abrasive cleaner on
DuraTech or vinyl surfaces, as they will remove the surface’s
texture.
Aluminum surface models: Use SoftScrub
®
or mild cleaner to
clean surface.
Surface of storm door is
cracking or peeling
Weather seal damage may have
occurred
Contact Larson.
Retractable Screens
SYMPTOM
POSSIBLE CAUSE
SOLUTION
Hardware
I have to lift up my mortise
handle to open door
(Easy Vent
®
models)
The handle set is installed upside down
Following the handle instructions, reverse latch nose. Install
with the key cylinder below the outside handle.
Deadbolt will not work or is
stuck in the lock position
Deadbolt is hitting edge of latch rail
Might be necessary to chisel out clearance in brick mold to
freely accept the lock. Minimum depth of ¾” is required.
Deadbolt is binding against back of brick
mold frame
Push button sticks
Handle screws may be too tight
Loosen handle screws.
Spindle hole too small
Enlarge hole. Refer to template.
Spring behind push button may be
reversed. The narrow end may slip in the
hole on the door and not function properly
Make sure spring behind push button has the wide end
against the door’s surface.
Spindle may not be in center of push
button
Verify spindle is in center of push button.
Door does not latch
Latch is not engaged into strike plate
Adjust strike plate.
Keyed alike option
May be purchased if compatible with
your model
Contact Larson.
Storm doors are not 100% waterproof. They are designed to protect the prime entry door by slowing the elements.
The prime door is the primary seal for the opening.
Drip cap interferes with door
closing
Hinge rail not positioned correctly
or
Factory installed pilot hole not in
proper location or missing
Make sure hinge rail overlaps
the top of the door by 1/16" to
1/8". Once you have the hinge
rail properly placed (1/16" to
1/8" overlap above top of door)
mark, pre-drill hinge screws and
attach to door as instructed in
instructions.
Excess gap between door
and drip cap
Screw covers
May be purchased if compatible with
your model
Visit www.LARSONdoors.com or call 1-888-483-3768.
Hinge Rail
Door closes up against the
latch side z-bar at the top or
bottom but the other end or
middle does not touch
Opening is not plumb
Shim behind the latch or hinge rail to square and plumb
the opening.
Screw covers
May be purchased if compatible with
your model
Contact Larson.
Latch Rail
1/16" - 1/8"
TOP OF DOOR
HINGE
RAIL
