Troubleshooting
B - 2
B.2 Printing Problems
Table B-2:
General Printing Problems
Area to Check
Explanation
Physical connection
To test a non-PostScript printer use the
Test Port 1 Count
100
command. This command will send 100 lines of test
data out the parallel port.
Service characteristics
Use the
Show Service Local Characteristics
command
from the ServerÕs Local> prompt to see if the desired
service is available and to verify that the appropriate
protocols are enabled on the service.
The IP address
The IP address must be unique on the network. Many
problems will occur when there are duplicate IP
addresses on the network.
Queue Status and Port counters
Use the
Monitor Queue
command to ensure queue
entries appear in the job list. If an entry does not appear,
refer to the appropriate host section in this Appendix.
Use the
Monitor Port 1 Counters
command to verify
that the counter is incrementing with each job. If it is not,
verify the connection between the Server and the printer.
Summary of Contents for MPS1-2
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Page 23: ...TCP IP Configuration 4 9 4 Select the Add Port button and click Next ...
Page 25: ...TCP IP Configuration 4 11 7 Select the manufacturer and printer type ...
Page 26: ...TCP IP Configuration 4 12 8 Enter the queue name ...
Page 28: ...TCP IP Configuration 4 14 10 Test the printer ...
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