A-1
A: Contact Information
If you are experiencing an error that is not listed in Appendix B: or if you are unable to fix
the error, contact your dealer or Lantronix Technical Support at 800-422-7044 (US) or 949-
453-3990. Technical Support is also available via Internet email at support@lantron-
ix.com.
A.1 Problem Report Procedure
When you report a problem, please provide the following information:
◆
Your name, and your company name, address, and phone number
◆
Lantronix MPS model number
◆
Lantronix MPS serial number
◆
Software version (use the Show Server command to display)
◆
Network configuration, including the information from a Netstat command
◆
Description of the problem
◆
Debug report (stack dump), if applicable
◆
Status of the unit when the problem occurred (please try to include information on
user and network activity at the time of the problem)
A.2 Full Contact Information
Address: 15353 Barranca Parkway, Irvine, CA 92618 USA
Phone: 949/453-3990
Fax: 949/453-3995
World Wide Web: http://www.lantronix.com
North American Direct Sales: 800/422-7055
North American Reseller Sales: 800/422-7015
North American Sales Fax: 949/450-7232
Internet: [email protected]
International Sales: 949/450-7227
International Sales Fax: 949/450-7231
Internet: [email protected]
Technical Support: 800/422-7044 or 949/453-3990
Technical Support Fax: 949/450-7226
Internet: [email protected]