Lantronix
ION219-x Install Guide
33412 Rev. E
25
Label Information
The Product Label and Box Label provide important information:
Product Label
Box Label
Record Model and System Information
After performing the troubleshooting procedures above, and before contacting Tech Support, record as much
information as possible to help the Tech Support Specialist. Information sources include the product label on the
bottom of the ION219-x, the S/N label on the packaging, the ION device web GUI, and the ION device CLI.
Model #: ________________________________ Serial #: _____________________________ ____________
Your Lantronix service contract #: _____________________________________________________
Describe the problem: _______________________________________________________________________
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Describe any action(s) already taken to resolve the problem (e.g., changing mode, resetting, etc.):
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The model # and serial # of all other Lantronix products in the network: ______________________________
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Describe your network environment (layout, cable type, cable distance, etc.): ___________________________
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Lantronix device history (have you returned the device before, is this a recurring problem, etc.):
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