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Troubleshooting
Hard Drive
Hard disk failure.
1. Make sure the correct drive type for the hard disk drive has
been entered in the BIOS.
2. If the system is configured with two hard drives, make sure the
bootable (first) hard drive is configured as Master and the sec-
ond hard drive is configured as Slave. The master hard drive
must have an active/bootable partition.
Excessively long formatting period.
If your hard drive takes an excessively long period of time to for-
mat, it is likely a cable connection problem. However, if your hard
drive has a large capacity, it will take a longer time to format.
Parallel Port
The parallel printer doesn’t respond when you try to print.
1. Make sure that your printer is turned on and that the printer is
on-line.
2. Make sure your software is configured for the right type of
printer attached.
3. Verify that the onboard LPT port’s I/O address and IRQ settings
are configured correctly.
4. Verify that the attached device works by attaching it to a parallel
port that is working and configured correctly. If it works, the
printer can be assumed to be in good condition. If the printer
remains inoperative, replace the printer cable and try again.
Serial Port
The serial device (modem, printer) doesn’t output anything or is
outputting garbled characters.
1. Make sure that the serial device’s power is turned on and that
the device is on-line.
2. Verify that the device is plugged into the correct serial port on
the rear of the computer.
