23
Troubleshooting
Problem
Cause
Solution
Grill will not light.
1. LP cylinder valve is closed.
2. LP cylinder gas level is low.
3. No ticking sound when electronic
igniter button is pushed.
4. “Match lighting” may be necessary.
5. Electrodes may be wet.
6. Debris is blocking the electrodes.
7. No spark shows at electrode tip.
1. Turn ON LP cylinder valve.
2. Replace LP cylinder.
3. Check to make sure that battery is installed
correctly with + facing out. Replace battery
if necessary.
4. “Match lighting” light grill per this manual’s
instructions.
5. Dry electrodes with dry cloth.
6. Clean electrodes with rubbing alcohol and
retry.
7. Replace electrode.
Flame will not stay lit.
1. LP cylinder valve is closed.
2. LP cylinder gas level is low.
3. Burner is not properly installed or
dirty.
1. Turn ON LP cylinder valve.
2. Replace LP cylinder.
3. Reinstall burner properly and clean out any
debris.
Flame is low,
irregular or noisy.
1. LP cylinder gas level is low.
2. Improper lighting procedure.
3. Burner ports may be clogged.
4. Gas supply may be bent or kinked.
5. Grill may be in an area that is too windy.
6. There are obstructions such as grease
debris, or insects in air inlets.
1. Replace propane cylinder.
2. Disconnect LP hose regulator from LP tank,
reconnect and then follow lighting proce-
dure exactly as listed.
3. If only one burner is affected, check and
clean the burner ports.
4. Straighten out the gas supply hose.
5. Wait until wind subsides to continue.
6. Clean burner air inlets of obstructions.
Excessive flare-ups
DO NOT spray water on
the gas flames – this
could damage the grill.
1. Flare-up are normally caused by
excessive fat from meat being grilled.
2. Grill is dirty.
3. The cooking temperature may be too
high.
4. Lid is closed.
5. Food is overcooked or burnt.
6. Firebox, grease tray and grease cup
are full of grease.
1. Trim fat from meat being grilled.
2. Make sure grill is clean.
3. Keep flame on low or turn one burner off.
4. Keep the lid up when grilling to avoid
excessive flare-ups.
5. Move food to another area of the grill until
flames subside.
6. Clean firebox, grease tray and grease cup.
Grill does not get
hot enough.
1. Propane cylinder gas level is low.
2. Gas flow limiting device may have
been activated.
1. Replace or refill LP Cylinder.
2. Turn OFF Control Knobs & LP Cylinder valve.
Disconnect regulator from LP Cylinder.
Inspect & clean LP Cylinder fitting and reg-
ulator connector. Wait 1minute. Reconnect
regulator and perform leak test. Light grill
following exact lighting procedure.