freqUently askeD qUestiOns
Warranty
2 year limiteD Warranty
This limited warranty is the only one that applies to this product, and sets forth all the responsibilities of Lance Larkin™
regarding this product. There is no other warranty, other than that described herein.
BREW EXPRESS™ is warranted, to the original purchaser only, to be free of defects for parts and labor for a period of 2
years from the date of purchase. This warranty does not extend to subsequent purchasers, or purchases through a
non-authorized dealer or auction site. Lance Larkin™ will not be held responsible for any amount of damage in excess of
the retail purchase price of the BREW EXPRESS™ coffee system under any circumstances. Incidental and consequential
damages are specifically excluded from coverage from this warranty.
The BREW EXPRESS™ coffee system is not intended for commercial food service use. This warranty does not apply to
accessories or damage to unit from misuse or incorrect installation. It is further noted that using the brewer without a
water filter or filtered water system (entire house filter) may void the warranty. This applies to areas where the water is not
treated for sediment, high mineral content or hard-water characteristics.
RETURN/REPAIR POLICY: Any BREW EXPRESS™ unit found to be defective may be returned to Lance Larkin™ after proper
authorization. Defective units returned to Lance Larkin™ within 1 year from the original date of purchase will be replaced.
Units returned to Lance Larkin™ more than 1 year after the original purchase date, but less than 2 years from the original
purchase date, Lance Larkin™ will have the option to repair or replace the unit with either a refurbished or new unit. The
repaired or replaced unit will then be warranted under the terms of the remainder of the warranty period. The customer
is responsible for all shipping charges of returned units. During the warranty period Lance Larkin™ will be responsible for
shipping charges back to the customer.
LIMITATIONS: This warranty does not cover accessories (brew baskets, carafes, etc) and defects resulting from normal
everyday use, such as but not limited to chips, scratches, abrasions, and discoloration. Also, this warranty does not cover
defects due to failure to follow installation or operation instructions, improper care, abuse, accidents, damage during
shipping and unauthorized repair or alterations. All or any acts of nature or abnormal conditions causing malfunction or
product failure are considered not to be the responsibility of Lance Larkin and this warranty. Any damage resulting from this
condition will be sustained solely by purchaser.
STATE LAW RIGHTS: This warranty gives you specific legal rights. Some states do not allow limitations on how long an
implied warranty lasts or the exclusions or limitations of incidental or consequential damages, so the inclusions or
limitations stated herein may not apply. This warranty gives the purchaser specific rights; other rights which vary from state
to state may also apply.
REQUEST FOR WARRANTY SERVICE: Contact Lance Larkin™ technical support by telephone, fax or mail. We suggest that
you keep the original packaging in case it may be necessary to ship the unit. When returning the unit, include you name,
address, phone number, and dated sales receipt (or copy) along with product serial number and description of the reason
for return.
WARRANTY ACTIVATION: Please complete warranty card and mail to Lance Larkin™ for activation within 30 days of
purchase. Mail completed card to: Lance Larkin™, 2700 NW Front Avenue, Portland, Oregon 97210.
Water Pressure: What is minimum and maximum water pressure?
The Brew Express specifications require a minimum of 30 psi to a maximum of 90 psi. If it is lower than 30 psi, it is
possible the pressure sensor will not allow the Brew Express to work. You will get an “EEEE” message. This can mean
no water; low pressure, kinked water line or your water filter is plugged. In some installations the brewer may run fine if
it is the only appliance using water. But, when someone turns on the water at the same time, “EEEE” might appear.
What about RO or Reverse Osmosis system?
Yes, we believe our system will run fine, but again water pressure must be met; at least 30 psi. The Brew Express has
metal components. One should check with the RO system installer to ensure excessive corrosion will not be a concern.
If your water is a distilled water system, it is not to be connected to the Brew Express.
Why does the outlet on the Brew Express not work while I’m brewing coffee?
The outlet does not function during brewing so it will allow over loading the circuit in the machine. Running both the
coffee system and another accessory at the same time may cause the circuit to be over loaded.
15
16
