13
FREQUENTLY ASKED QUESTIONS
Question:
Why does the coffee taste too weak?
Answer:
There is not enough ground coffee being used. Add more coffee to the
filter. You must always use a minimum of 7.5g or 1tbsp of coffee per cup.
Question:
Why is the filter basket overflowing or the coffee brewing too slowly?
Answer:
There is too much water in the water tank. Use the carafe to measure
the amount of water you are putting into the water tank.
Do not fill beyond the 12 cups MAX mark on the water tank.
There is too much coffee in the filter. The coffee may be ground too finely.
The filter may not be in the correct position.
Question:
Why is the coffee not brewing or the coffee machine not turning on?
Answer:
The water tank maybe empty or the coffee machine is not plugged in.
Check the water tank is filled and the coffee machine is plugged in.
Question:
Why is the coffee machine taking a long time to brew?
Answer:
The coffee machine may need cleaning. See ‘Care and Cleaning’,
the coffee machine may need descaling.
Question:
Why won’t the red ‘ON’ LED illuminate to switch on when pressed?
Answer:
The thermostat inside the appliance will need to cool completely before
you can press the ‘ON/OFF’ button again to make another carafe.
This will take around 5 minutes.
Question:
When I switch on the coffee machine the red ‘ON’ LED is already
illuminated?
Answer:
The appliance has been switched off before it has run a full brewing cycle.
If you switch off the appliance before the brewing cycle has finished,
when switched back on it will continue the cycle. This will not be a
full cycle.
Question:
There seems to be a small amount of oil on the top of my brewed coffee?
Answer:
This is due to the release of oil from roasted coffee beans. Stronger
roasted coffee beans release more oil. If you perform a regular cleaning
program it will prevent an oily build up.
