A: Yes, provided it is certified according to USB standards. However, LaCie recommends using the cable
shipped with your hard drive for the best results. If you use a longer cable and experience problems with
detection, transfer rates or disconnection, use the original cable included with your hard drive.
Problem: I must password protect and/or encrypt my hard drive
Q: Can I protect my hard drive with a password?
A: Yes, it is possible to protect the hard drive or individual folders and files with a password. There are
many third-party solutions for password protection. However, LaCie cannot guarantee them since we do not
test third-party applications.
Some versions of Windows have a built-in utility called Bitlocker that can protect hard drives with a
password. For more information about Bitlocker, consult
Microsoft's support documentation
.
Q: Can I encrypt my hard drive?
A: Yes, the hard drive can be encrypted. There are many third-party solutions for encryption. However,
LaCie cannot guarantee them since we do not test third-party applications.
Some versions of Windows have a built-in utility called Bitlocker that can encrypt hard drives. For more
information about Bitlocker, consult
Microsoft's support documentation
Problem: I'm receiving file transfer error messages.
Q: Did you get an "Error -50" message while copying to a FAT32 volume?
A: When copying files or folders from a computer to a FAT32 volume, certain characters in the names cannot
be copied. These characters include, but are not limited to: ? < > / \ :
Check your files and folders to ensure that these characters are not in the names.
If this is a recurring problem or you cannot find files with incompatible characters, consider reformatting the
drive to NTFS (Windows users) or HFS+ (Mac users). See
Optional Formatting and Partitioning
.
Q: Did you get an error message telling you that the drive has been disconnected when coming out of sleep
mode?
A: Ignore this message since the drive remounts on the desktop despite the pop-up. LaCie drives conserve
power by spinning down when you set your computer to sleep mode. When the computer awakes from
sleep mode, the drive may not have enough time to spin up, causing the pop-up to appear.
Mac
Problem: The hard drive icon does not appear on my desktop.
