Why did I get an “Error -50” message while copying to a FAT32 volume?
Using a USB hub for USB devices
Can I use my hard drive with a USB hub?
Provided USB cables
Can I use my hard drive with a longer cable?
USB 2.0 ports
Will my hard drive’s USB 3.1 Gen 1 port work with my computer’s USB 2.0 port?
RAID levels
When copying files or folders from a computer to a FAT32 volume, certain characters in the names cannot
be copied. These characters include, but are not limited to: ? < > / \ :
Check your files and folders to ensure that these characters are not in the names.
If this is a recurring problem or you cannot find files with incompatible characters, consider reformatting the
drive to NTFS (Windows users) or HFS+ (Mac users). See
Optional Formatting and Partitioning
.
Yes, the hard drive can be connected to a USB hub. If you use a hub and encounter detection problems,
slower than normal transfer rates, random disconnection from your computer or other unusual issues, try
connecting the hard drive directly to the computer’s USB port.
Some USB hubs are less than efficient with power management, which can be problematic for connected
devices. In such a case, you may have to use LaCie Rugged RAID Shuttle’s included power supply or consider
substituting a powered USB hub with its own power cable.
Please note that USB 2.0 hubs limit your hard drive’s transfer rates to USB 2.0 speeds.
Yes, provided it is certified according to USB standards. However, LaCie recommends using the cable
shipped with your hard drive for the best results. If you use a longer cable and experience problems with
detection, transfer rates or disconnection, use the original cable included with your hard drive.
Yes, the cable end that plugs into the computer (USB Type A) is compatible with both USB 3.0 and USB 2.0.
Make certain to use the included cable with the correct USB Type A connector. However, the transfer rates
are much slower with USB 2.0.
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