LaCie RUGGED ESATA User Manual Download Page 22 | Manualshive

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LaCie Rugged Hard Disk

• D

esign

by

n

eil

P

oulton

Troubleshooting

User Manual

page 22

Problem

Question

Solution

The drive is working
slowly.

Are there other USB, eSATA or
FireWire devices connected to
the same port or hub?

Disconnect any other USB, eSATA or FireWire devices and see if the drive’s
performance increases.

The drive is not running
noticeably faster when
connected via Hi-Speed
USB 2.0.

Is the drive connected to a
USB port on your computer, or
to a USB hub?

If your drive is connected to a USB port or hub, this is normal. A Hi-Speed
USB 2.0 device can only operate at Hi-Speed USB 2.0 performance levels
when it is connected directly to a Hi-Speed USB 2.0 port or hub. Other-
wise, the Hi-Speed USB 2.0 device will operate at the slower USB transfer
rates.

Is the drive connected to a Hi-
Speed USB 2.0 port on your
computer?

Check to see that the Hi-Speed USB 2.0 drivers for both your host bus
adapter and device have been installed correctly. If in doubt, uninstall the
drivers and re-install them.

Does your computer or oper-
ating system support Hi-Speed
USB 2.0?

See section

1.2. Minimum System Requirements

.

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Summary of Contents for RUGGED ESATA

Page 1: ...nterface Cable 10 2 2 STEP 2 Launching LaCie Setup Assistant 11 2 3 Disconnecting Your LaCie Hard Disk 12 2 4 Switching Interfaces 12 3 Optional Formatting and Partitioning 13 3 1 Finding the File System Format 14 3 2 Formatting for Windows Users 15 3 2 1 Formatting from FAT32 MS DOS to NTFS 15 3 2 2 Formatting from HFS Apple File System to NTFS 17 3 3 Formatting for Mac Users 19 4 Troubleshooting...

Page 2: ...at interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try and correct the interference by one or more of the following measures Reorient or relocate the receiving an tenna Increase the separation between the equipment and rec...

Page 3: ...ure its casing Avoid placing your LaCie Rugged Hard disk near a source of heat or exposing it to sunlight even through a window Inversely plac ing your LaCie Rugged Hard disk in an environment that is too cold or humid may damage the unit Always unplug the LaCie Rugged Hard disk from the electrical outlet if there is a risk of lightning or if it will be unused for an extended pe riod of time Other...

Page 4: ...ntosh and PC computers this model can be con nected via either the eSATA or Hi Speed USB 2 0 interfaces The Rugged is ideally suited for a wide range of high end high traffic environments including Digital content creation Professional data exchange Video on the go The LaCie Rugged sports a tough metal and rubber case which along with its shock resistant design allows you to take it almost anywher...

Page 5: ...isk 2 USB cable 3 USB eSATA combo cable 4 USB power cable 5 Quick Install Guide NOTE The User Manual and software utilities are pre loaded on the drive IMPORTANT INFO Please save your packaging In the event that the drive should need to be repaired or serviced it must be returned in its original packaging SATA SATA Quick Install Guide Rugged eSATA DESIGN BY NEIL POULTON All Terrain Hard Disk ...

Page 6: ...r Manual page 6 1 2 Minimum System Requirements Your system must meet certain requirements in order for your LaCie product to function properly For a list of these requirements please refer to the product packaging or consult the datasheet at www lacie com support ...

Page 7: ... 2 USB port 3 USB power cable port Exploded View Your LaCie Rugged All Terrain Hard Disk is equipped with an ex ternal rubber bumper which encases the aluminum body to protect against drops 36 in 91 4 cm or less and other impacts Fig 02 Inside the casing internal anti shock bumpers provide and extra measure of protection Fig 01 Fig 02 ...

Page 8: ... operate your LaCie hard disk the included USB power cable connects to an available USB port on your computer Fig 04 1 4 2 Power eSATA Cables and Connectors Your LaCie Hard Disk uses the latest in SATA technology allowing interface or bus transfer rates of up to 3 Gbits s SATA technology was originally developed to serve as an internal interface delivering improved performance to internal connecti...

Page 9: ...istant Install your drive in two easy steps 2 1 STEP 1 Connecting the Interface Cable 2 2 STEP 2 Launching LaCie Setup Assistant IMPORTANT INFO Do not connect more than one interface cable at a time To switch interfaces follow the steps in section 2 4 Switching Interfaces IMPORTANT INFO Please follow the setup steps in the order they are given to ensure that the LaCie Rugged s volume mounts correc...

Page 10: ... 4 1 USB Cables and Connectors for more in formation eSATA connection If your computer has a Power eSATA port the drive will be bus powered through this connection Fig 07 Otherwise additionally connect the USB power ca ble to the drive and to your computer Fig 08 See section 1 4 2 Power eSATA Cables and Connectors for more information 2 After a few seconds the drive will mount in My Computer Win d...

Page 11: ... on the LaCie Setup Assistant icon which will appear on your desktop IMPORTANT INFO If you do not launch LaCie Setup Assistant or if you quit LaCie Setup Assistant after formatting has begun your drive will not be ready to use and will require manual formatting The user manual and utilities will not be available on your drive and will have to be downloaded from the LaCie website www lacie com TECH...

Page 12: ... the Eject icon controls it should say Safely remove Click on the LaCie hard disk in this prompt This message will appear Safe to Remove Hardware or simi lar It is now safe to disconnect the device Mac Users Drag the hard drive icon to the trash Fig 10 The icon pictured below is a generic USB device icon Your drive may be repre sented by an icon that looks like the drive itself When the icon disap...

Page 13: ...e the hard disk into sections called partitions A partition is a section of the hard disk s storage capacity that is cre ated to contain files and data For instance you could create three partitions on your drive one partition for your office documents one as a backup and one for your multimedia files Or if you will be sharing the drive with another person in your household or of fice you can crea...

Page 14: ...u may have to expand the Storage list to see the Disk Management option Information about all storage devices connected to your computer appears in the right hand pane 3 Find the disk corresponding to your LaCie hard disk NOTE Disk 0 is your computer s internal hard disk If other storage devices are connected to your computer refer to the disk information in the upper pane to determine which disk ...

Page 15: ...rs or if you reformatted your LaCie hard disk as a FAT32 MS DOS volume on a Mac CAUTION Following these steps will erase everything from the hard disk If you have information that you want to protect or con tinue to use back up this information before performing these steps 1 Right click My Computer and select Manage Fig 11 The Computer Management window opens 2 Select Disk Management under Storag...

Page 16: ...ar on your computer in the Volume label field b Select Perform a quick format Fig 13 c Leave the other options at their default values and click OK 5 Click OK in the format warning dialog During the formatting process the status of the disk changes to Formatting in the Computer Management window When Formatting is complete the status changes to Healthy See Fig 14 Fig 13 Fig 14 ...

Page 17: ...rotect or con tinue to use back up this information before performing these steps 1 Right click My Computer and select Manage Fig 15 The Computer Management window opens 2 Select Disk Management under Storage you may have to expand the Storage list to see the Disk Management option See Fig 16 Information about all storage devices connected to your computer appears in the pane on the right 3 Find t...

Page 18: ... leave the default values and click Next 7 Choose a drive letter to assign to the drive Click Next 8 Select Format this partition with the following settings and En ter a name for the volume as you d like it to appear on your computer Select Perform a quick format Click Next See Fig 18 9 Review your settings and click Finish to begin the formatting process 10 During the formatting process the stat...

Page 19: ... tab Fig 21 5 From the Volume Scheme menu choose the number of parti tions you want to divide the drive into 16 maximum You can adjust the size of each partition using the slide bar between the partitions in the Volume Scheme area 6 In the Volume Information section enter a name for each volume partition and choose the volume format Mac OS Ex tended Mac OS Standard UNIX File System or MS DOS TECHN...

Page 20: ... You can also visit the downloads page where the most recent software updates will be available If you need further assistance please contact your LaCie reseller or LaCie Customer Support see section 5 Contacting Customer Sup port for details Manual Updates LaCie strives to give you the most up to date comprehensive user manuals available on the market It is our goal to provide you with a friendly...

Page 21: ...bles and Connectors Is there a conflict with other device drivers or extensions Contact LaCie Technical Support for help The drive is not recog nized by the computer Has the drive been formatted If you do not launch LaCie Setup Assistant or if you quit LaCie Setup Assis tant after formatting has begun your drive will not be ready to use and will require manual formatting Please see sections 3 Opti...

Page 22: ...a USB hub If your drive is connected to a USB port or hub this is normal A Hi Speed USB 2 0 device can only operate at Hi Speed USB 2 0 performance levels when it is connected directly to a Hi Speed USB 2 0 port or hub Other wise the Hi Speed USB 2 0 device will operate at the slower USB transfer rates Is the drive connected to a Hi Speed USB 2 0 port on your computer Check to see that the Hi Spee...

Page 23: ...ing the cables waiting 10 seconds and then reconnecting them If the drive is still not recognized restart your computer and try again Have the USB eSATA or FireWire drivers been installed correctly and enabled Open Apple System Profiler and click on the Devices and Volumes tab If your device is not listed recheck the cables and try the other trouble shooting tips listed here Is there a conflict wi...

Page 24: ...nd off when you turn your computer on and off USB and FireWire connec tions This is normal Your drive has an autoswitching power feature which means that if your drive is connected to your computer turning the computer on will automatically turn the drive on Likewise turning the computer off will automatically turn the drive off ...

Page 25: ... make sure that you are in front of your computer and that you have the following information on hand Information Location 1 LaCie hard disk serial number Located on a sticker at the back of drive or on the origi nal packaging 3 Macintosh PC model Mac users Click on the Apple icon in the menu bar and select About This Mac Windows users Right click My Computer and select Properties General 4 Operat...

Page 26: ...tp www lacie com ie contact LaCie Italy http www lacie com it contact Japan Elecom CO LTD http www lacie jp LaCie Korea http www lacie com kr contact LaCie Latin America http www lacie com la contact LaCie Netherlands http www lacie com nl contact LaCie Norway http www lacie com no contact LaCie Portugal http www lacie com pt contact LaCie Singapore http www lacie com asia contact LaCie Southeast ...

Page 27: ...and its suppliers accept no liability for any loss of data during the use of this device or for any of the problems caused as a result LaCie will not under any circumstances be liable for direct special or consequential damages such as but not limited to damage or loss of property or equipment loss of profits or revenues cost of replacement goods or expense or inconvenience caused by service inter...

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