Frequently asked ques ons
For help setting up and using your LaCie hard drive, review the frequently asked questions below. For
additional support resources, go to
LaCie customer support
.
All users
Problem: My file transfers are too slow.
Q: Are both ends of the USB cable firmly attached?
A: Review troubleshooting tips for cable connections below:
Check both ends of the USB cable and make sure that they are fully seated in their respective ports.
Try disconnecting the cable, waiting 10 seconds, and then reconnecting it.
Try a different USB cable.
Q: Is the hard drive connected to a Hi-Speed USB 2.0 port on your computer or hub?
A: If your hard drive is connected to a Hi-Speed 2.0 port or hub, the inferior performance is normal. LaCie
Portable Drive performance will improve when it is connected to a USB 3.1 port or a SuperSpeed USB 3.0
port. Otherwise, LaCie Portable Drive operates at slower USB transfer rates.
Q: Are there other USB devices connected to the same port or hub?
A: Disconnect other USB devices and see if the hard drive's performance improves.
Problem: I have an older computer with USB 2.0 ports.
Q: Will my hard drive's USB 3.1 Gen 1 port work with my computer's USB 2.0 port?
A: Yes, the cable end that plugs into the computer (USB Type A) is compatible with both USB 3.0 and USB
2.0. Make certain to use the included cable with the correct USB Type A connector. However, the transfer
rates are much slower with USB 2.0.
Problem: I must use a USB hub for my USB devices.
Q: Can I use my hard drive with a USB hub?
A: Yes, the hard drive can be connected to a USB hub. If you use a hub and encounter detection problems,
slower than normal transfer rates, random disconnection from your computer or other unusual issues, try
connecting the hard drive directly to the computer's USB port.
Some USB hubs are less than efficient with power management, which can be problematic for connected
devices. In such a case, consider trying a powered USB hub that includes a power cable.
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