Frequently asked ques ons
For help setting up and using your LaCie hard drive, review the frequently asked questions below. For
additional support resources, go to
LaCie customer support
.
All users
Problem: My file transfers are too slow.
Q: Are both ends of the USB cable firmly attached?
A: Review troubleshooting tips for cable connections below:
Check both ends of the USB cable and make sure that they are fully seated in their respective ports.
Try disconnecting the cable, waiting 10 seconds, and then reconnecting it.
Try a different USB cable.
If the drive is still not recognized, restart your computer and try again.
Q: Are there other USB devices connected to the same port or hub?
A: Disconnect other USB devices and see if the drive's performance improves.
Q: Is the drive connected to a USB 2.0 port on your computer or hub?
A: If your drive is connected to a USB 2.0 port or hub, the inferior performance is normal. A USB-C device
can only operate at USB-C performance levels when it is connected directly to a USB-C port or Type-A USB
3.0 port. Otherwise, the USB-C device operates at the slower USB transfer rates.
Q: Does your computer or operating system support USB-C or USB 3.0?
A: Confirm that your computer and operating system support USB 3.0.
Q: Is your computer's internal hard drive limiting transfer speeds?
A: A computer with a low-performance internal hard drive can limit transfer speeds for external hard drives.
Problem: I'm receiving file transfer error messages.
Q: Did you get an "Error -50" message while copying to a FAT32 volume?
A: When copying files or folders from a computer to a FAT 32 volume, certain characters in the names
cannot be copied. These characters include, but are not limited to: ? < > / \ :
Check your files and folders to ensure that these characters are not in the names.
If this is a recurring problem or you cannot find files with incompatible characters, consider reformatting the
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LaCie Porsche Design Mobile Drive User Manual
10/30/15
