LaCie LightScribe Labeler
User Manual
page
Contacting Customer Support
Read the User Manual and review the
Troubleshoot-
ing
section on page 21.
Try to isolate the problem. If possible, make the drive
the only external device on the CPU, and make sure
that all of the cables are correctly and firmly attached.
Close all open applications.
If you have asked yourself all of the perti-
nent questions in the troubleshooting checklist
and check the LaCie website for possible updates
(
www.lacie.com/lightscribe
) and you still can’t
1.
2.
get your LaCie software to work properly, contact us via
the contacts on page 23. Before contacting us, make sure
that you are in front of your computer and that you have
the following information on hand:
Your LaCie drive’s serial number
Operating system and version
Processor type and speed
Amount of memory installed
Names of any other devices installed on your
computer, including CD/DVD burners
•
•
•
•
•
7. Contacting Customer Support
Before you Contact Technical Support
■
Information to Include in Email Correspondence
■
Information
Where to Find Information
1. Your LaCie Drive’s serial number
Located on a sticker at the back of drive or on the original packaging
3. Macintosh model
Click on the Apple icon in the menu bar and select
About this Mac
.
4. Operating system version
5. Processor type (G4 or Intel Duo Core for example)
6. Computer memory
7. The brands and models of other internal and external
peripherals installed on my computer
Click on the Apple icon in the finder bar and select
About this Mac
. Select
More Info...
The
Apple System Profiler
will launch and will list your inter-
nal and external peripherals.
