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6. Troubleshooting
In the event that your LaCie DDS4 drive is not working correctly, please refer
to the following checklist to find out where the problem is coming from. If you
have gone through all of the points on the checklist and your drive is still not
working correctly, please have a look at the FAQs that are regularly published
on our Web site –
www.lacie.com
. One of these FAQs may provide an
answer to your specific question. You can also visit the drivers pages, where
the most recent software updates will be available.
If you need further assistance, please contact LaCie Technical Support (see
7.
Contacting Customer Service
for details).
The Problem
Questions to Ask
Possible Solutions
The drive is not
recognized.
Is the SCSI host adapter
recognized correctly by
the Operating System
(OS)?
Windows 98 SE & Me
Users:
Go to
Start
>
Settings
>
Control
Panel
>
System
>
Device Manager
>
SCSI Controller
> click
on the plus sign next to
the controller icon, and
you should see your
device listed.
Windows 2000 Users:
Go to
Start
>
Settings
>
Control Panel
>
System
>
Hardware
tab
>
Device Manager
button >
SCSI
Controller
> click on the
plus sign next to the
controller icon, and you
should see your device
listed.
Windows XP Users:
Go
to
Start
>
Control
Panel
>
Performance
and Maintenance
>
System
>
Hardware
tab
>
Device Manager
button >
SCSI
Controller
> click on the
