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6. Troubleshooting

In the event that your LaCie DDS4 drive is not working correctly, please refer
to the following checklist to find out where the problem is coming from. If you
have gone through all of the points on the checklist and your drive is still not
working correctly, please have a look at the FAQs that are regularly published
on our Web site – 

www.lacie.com

. One of these FAQs may provide an

answer to your specific question. You can also visit the drivers pages, where
the most recent software updates will be available.

If you need further assistance, please contact LaCie Technical Support (see 

7.

Contacting Customer Service

 for details).

The Problem

Questions to Ask

Possible Solutions

The drive is not
recognized.

Is the SCSI host adapter
recognized correctly by
the Operating System
(OS)?

Windows 98 SE & Me
Users:

 Go to 

Start

 >

Settings

 > 

Control

Panel

 > 

System

 >

Device Manager

 >

SCSI Controller

 > click

on the plus sign next to
the controller icon, and
you should see your
device listed.

Windows 2000 Users:

Go to 

Start

 > 

Settings

Control Panel

 >

System

 > 

Hardware

 tab

Device Manager

button > 

SCSI

Controller

 > click on the

plus sign next to the
controller icon, and you
should see your device
listed.

Windows XP Users:

 Go

to 

Start

 > 

Control

Panel

 > 

Performance

and Maintenance

 >

System

 > 

Hardware

 tab

Device Manager

button > 

SCSI

Controller

 > click on the

Summary of Contents for DDS4 Drive

Page 1: ...LaCie DDS4 Drive User s Manual...

Page 2: ...difications to this unit not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment This equipment has been tested and found to comply with...

Page 3: ...s A digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Manufacturer s Declaration for CE Certification We LaCie solemnly declare that this product conf...

Page 4: ...Your LaCie DDS4 Drive 11 3 1 1 Software Installation 12 3 1 2 SCSI Card Verification 12 3 1 3 Setting the SCSI ID Number 12 3 1 4 Connecting the Drive to the Computer 13 3 1 5 Drive Recognition 13 4 U...

Page 5: ...ickly become an important tool in your day to day business and personal computing This manual will help you to Install your new device properly Get your drive up and running Quickly learn how to opera...

Page 6: ...als at www lacie com support manuals 1 2 What is SCSI SCSI Small Computer System Interface is an industry standard used to connect peripherals to your computer through a standard hardware interface us...

Page 7: ...and media vendors The following DDS cartridges are compatible with the LaCie DDS4 drive Model Name Length Recording Capacity DDS2 Drive DDS3 Drive DDS4 Drive DDS1 M32000 90 meter 2 4GB X X X DDS2 M34...

Page 8: ...ttempt to eject the cartridge while the busy LED is blinking Doing so may harm the cartridge and lead to data corruption or loss 3 Clean LED See 4 Using Your LaCie DDS4 Drive for complete information...

Page 9: ...s the drive on and off 5 Power Supply Connector This is where you plug in the AC adapter supplied with the drive See 3 Setting Up Your LaCie DDS4 Drive for details on connecting the adapter Serial Num...

Page 10: ...in to 68 pin SCSI interface also included with the drive is an LVD terminator If the SCSI cable supplied with your LaCie DDS4 drive does not meet your requirements please contact your computer supply...

Page 11: ...ropriate adapter Using an adapter other than one authorized by LaCie will void your warranty Connecting the AC Adapter to the Drive 1 Insert the AC cable into the power input located at the rear of th...

Page 12: ...y that your SCSI card has been installed correctly and is recognized go to Control Panel System For Windows 2000 and XP the tab is Hardware Device Manager tab Double click on SCSI Controllers If an X...

Page 13: ...cable to the SCSI port on your computer or to a drive in your SCSI chain if more than one SCSI peripheral is connected Connect the other end of the SCSI cable to either of the SCSI connectors on your...

Page 14: ...ng system has loaded open the Control Panel double click on SCSI Adapter and click on the Devices tab Windows 2000 and XP After the operating system has loaded open System double click on Control Pane...

Page 15: ...tecting DDS Media Loading a Cartridge LaCie DDS4 drives have a front loading cartridge bay for easy operation Insert a cartridge into the front panel slot with the printed surface of the cartridge loc...

Page 16: ...top of the cartridge In the write protected state data can be read from the tape but not written to You can only write data to the tape when the tab is in the write enabled position LED Codes The fro...

Page 17: ...ues flashing insert a new data cartridge and retry the operation Important Note As routine maintenance you should clean the drive heads after every 25 hours of operation using DDS1 or DDS2 tapes or af...

Page 18: ...s on your drive use only a Seagate qualified DDS cleaning cartridge see 2 Getting To Know Your DDS4 Drive for details Do not use an audio DAT cleaning cartridge The drive cannot recognize it After you...

Page 19: ...no activity the drive automatically writes the partial buffer to the tape This automatic action minimizes the possibility of lost data if the power fails If data to be written remains in the buffer wh...

Page 20: ...nect up to 15 peripherals on a bus and also offers higher data transfer rates than narrow SCSI Wide SCSI peripherals almost always feature 68 pin connectors There are three types of SCSI devices on th...

Page 21: ...ax 40MB s max 80MB s max 160MB s max 320MB s max of devices 8 max 16 max 16 max 16 max 16 max Cable length 3 m max 1 5 m max 12 m max 12 m max 12 m max Connectors 25 or 50 pin 68 pin 68 pin 68 pin 68...

Page 22: ...um allowable length for your SCSI chain The maximum allowable length of the chain depends on the type of devices SE LVD or mixed connected to it Consult the table above or contact your computer supply...

Page 23: ...23 Do not disconnect any SCSI peripherals from your computer or chain before turning off the computer and all of the SCSI devices Doing so may damage the peripherals and or the computer system...

Page 24: ...ease contact LaCie Technical Support see 7 Contacting Customer Service for details The Problem Questions to Ask Possible Solutions The drive is not recognized Is the SCSI host adapter recognized corre...

Page 25: ...k the drive s power cable Make sure the Power LED is on Are both ends of the SCSI cable connected and properly seated Check both ends of the SCSI cable If the drive is still not recognized turn off th...

Page 26: ...ain Check the ID numbers of all devices in your SCSI chain and change them if necessary Each device must have an individual number i e if you had an external CD RW a Hard Drive and Tape drive connecte...

Page 27: ...he LVD drive seems to be working slowly Is the LVD drive connected to a Narrow SCSI port or is part of a mixed LVD SE chain If it is then this drop in performance is normal When connected to Narrow or...

Page 28: ...perating system and version Mac OS or Windows 4 Amount of memory installed 5 Names of CD or DVD drives installed on your computer 6 Names of any other devices installed on your computer Technical Supp...

Page 29: ...weden Monday through Friday 9AM 5PM Contact Us At 46 0 8 411 60 02 support nordic lacie com LaCie Spain Monday through Friday 9AM 2PM and 4PM 7PM Contact Us At 34 91 323 83 11 supporte lacie com LaCie...

Page 30: ...stalled improperly The serial number of the drive is defaced or missing The broken part is a replacement part such as a pickup tray etc The tamper seal on the hard drive casing is broken LaCie will no...

Page 31: ...1 Regular SCSI SCSI 1 SCSI Narrow 8 bit SE HVD Up to 5MB s SCSI 2 Wide SCSI Fast SCSI Fast Wide SCSI Wide SCSI 2 Fast SCSI 2 Fast Wide SCSI 2 Wide 16 bit Narrow 8 bit Wide 16 bit SE HVD SE HVD SE HVD...

Page 32: ...ces to their full potential If you do not have a host adapter with separate support for Narrow and Wide devices you will have to mix them on the same SCSI chain This more complicated way of mixing int...

Page 33: ...ghput of 80MB s and maximum cable length of 12 m to an Ultra Wide SE bus whose theoretical maximum throughput is 40MB s and maximum cable length 1 5 m the Ultra2 hard drive will operate in Ultra Wide...

Page 34: ...your computer supply specialist for advice on which type of terminator to use Where should I place the terminator On external SCSI peripherals the terminator must be enabled internal or placed extern...

Page 35: ...I chain you will typically want to set the slower devices scanners tape drives to the higher priority IDs to ensure that they are not crowded off the bus by the faster devices But if you have any devi...

Page 36: ...8 bits in length There are 8 bits in 1 byte See also MB Megabyte or GB Gigabyte Cache ing This is an area of electronic storage usually RAM set aside to store frequently used data from electro mechani...

Page 37: ...is stored in random access memory and can be altered Folder A list created on a disk to store files Creating folders and sub folders enables you to organize the storage of your files in a logical hier...

Page 38: ...ory processor time disk space and peripherals An operating system is the basis on which software applications run Windows Mac OS and UNIX are among the most common Overwrite To write data on top of ex...

Page 39: ...g spreadsheet creation graphics etc Storage In computers any equipment in which information may be kept PCs generally use disk units and other external storage media diskettes CD ROMs magnetic disks e...

Page 40: ...k General Use Precautions Do not expose the drive to temperatures outside the range of 5 C to 45 C 41 F to 104 F Doing so may damage the drive or disfigure its casing Avoid placing your drive near a s...

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