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Problem
Questions to Ask
Possible Solutions
The drive is not recognized.
Is there a conflict with other device
Contact LaCie Technical Support.
drivers or extensions?
Does your computer’s configuration
meet the minimum system
requirements for use with this drive?
The drive is working slowly.
Are other USB devices connected to
Disconnect any other USB devices and see if
the same port or hub?
performance improves.
The drive turns on and off when you
This is normal. Your drive has an
turn your computer on and off.
autoswitching power feature, which
means that if your drive is connected
to your computer, turning the computer on will
automatically turn the drive on. Likewise,
turning the computer off will automatically turn
the drive off.
The USB 2.0 drive is not
Is the drive connected to a USB 1.1
If so, it is normal for the drive to run
running noticeably faster than a
port on your computer or to a
at USB 1.1speeds. A USB 2.0 device can
USB 1.1. drive
USB 1.1 hub?
only run at USB 2.0 speeds when connected to
a USB 2.0 port or hub and controlled by
appropriate USB 2.0 drivers.
Is the drive connected to a USB 2.0
Check to see that the USB 2.0 drivers (drivers
port on your computer?
for your Host USB 2.0 port and for your USB
2.0 device) have been correctly installed. If in
doubt, uninstall the drivers and reinstall them.
Does your Computer or Operating
Important Note on USB 2.0 host
System support USB 2.0?
Technical Information section.
You wish to uninstall the USB 2.0
What is the uninstall procedure?
1)
From the Start menu, go to Settings >
drivers from your PC.
Control Panel > Add/Remove Programs.
2)
In the list of programs, select TPP Storage
Driver 5.0 & click on the Add/Remove button.
3)
Follow any onscreen instructions and restart
your computer when prompted.
Troubleshooting
page 21
LaCie d2 USB Hard Drive