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LaCie hard disk 

• DESIGN BY NEIL POULTON

 

Troubleshooting

User Manual 

page 21

5. Troubleshooting

In  the  event  that  your  LaCie  hard  disk  is  not  working  correctly, 
please refer to section 

5.2. Troubleshooting the Host Connection

 

to find out where the problem is coming from. If your drive is still 
not working correctly, please have a look at the FAQs that are 
regularly  published  on  our  Web  site  – 

www.lacie.com

.  One  of 

these FAQs may provide an answer to your specific question. You 
can also visit the drivers pages, where the most recent software 
updates will be available.

If you need further assistance, please contact your LaCie reseller 
or LaCie Technical Support (see section 

6. Contacting Customer 

Support

 for details).

5.1.  Manual Updates

LaCie is constantly striving to give you the most up-to-date, com-
prehensive user manuals available on the market.

It is our goal to provide you with a friendly, easy-to use format that 
will help you quickly install and utilize the many functions of your 
new device. If your manual does not reflect the configurations of 
the product that you purchased, please check our Web site for the 
most current version available.

www.lacie.com

 

Summary of Contents for 301881U

Page 1: ...aCie Setup Assistant 12 2 4 Disconnecting Your LaCie hard disk 13 3 Optional Formatting Partitioning 14 3 1 Windows Users 15 3 2 Mac Users 17 4 Interface Data Transfer Information 18 4 1 USB 2 0 Conne...

Page 2: ...erence The devices must accept any inter ference received including inter ference that may cause undesired operation NOTE This equipment has been tested and found to comply with the limits for a Class...

Page 3: ...creases the risk of electrical shock short circuit ing fire or personal injury General use Precautions Do not expose the LaCie hard disk to temperatures outside the range of 5 C to 35 C 41 F to 95 F o...

Page 4: ...ghly recom mends that you keep TWO copies of your data one copy on your external hard disk for instance and a second copy either on your internal hard disk another external hard disk or some other for...

Page 5: ...com patibility convenience and a generous storage capacity to help you manage your data Your LaCie external hard disk is cross platform which enables you to use it with Windows and Mac OS it can be co...

Page 6: ...128MB RAM 512MB recommended Available USB 2 0 FireWire 400 FireWire 800 or eSATA port TECHNICAL NOTE To achieve USB 2 0 speeds your drive must be connected to a USB 2 0 host port If it is connected to...

Page 7: ...400 to 800 6 pin to 9 pin adapter cable 6 eSATA cable 7 Quick Install Guide LaCie Utilities and user manual are located on the drive and will appear once the LaCie Setup Assistance has been installed...

Page 8: ...rd disk should be installed in a well ventilated area and in such a way as to maintain sufficient airflow across the controller chips Also ensure that the Ventilation Fan is not obstructed Please use...

Page 9: ...ting Connected IMPORTANT INFO Please follow the setup steps in the order they are given to ensure that the LaCie hard disk volume mounts correctly on your computer Step 1 2 1 Turning the Drive On Step...

Page 10: ...th your specific LaCieharddisk DonotuseapowersupplyfromanotherLaCiedrive or another manufacturer Using any other power cable or power supply may cause damage to the device and void your warranty Alway...

Page 11: ...le 1 Attach one end of any of the interface cables to an available interface port on your computer Fig 04 2 Connect the other end of the cable to the corresponding interface port on the back of the ha...

Page 12: ...k the LaCie Setup As sistant icon The LaCie Setup Assistant will guide you through the process of optimizing your LaCie hard disk for your needs IMPORTANT INFO If you do not launch LaCie Setup Assista...

Page 13: ...Tray located in the lower right hand side of your screen click the Eject icon a small green arrow over a hardware image 2 A message will appear listing the devices the Eject icon controls it should sa...

Page 14: ...address tables that it later uses to locate information What is Partitioning You can also divide the hard disk into sections called partitions A partition is a section of the hard disk s storage capac...

Page 15: ...ack up this information before performing these steps 1 Connect the drive to the computer via the interface port 2 Right click My Computer and select Manage 3 From the Computer Management window selec...

Page 16: ...Click Next 11 Click Next 12 On the Format Partition window select Quick Format Click Next Fig 07 Fig 07 Fig 08 13 Click Finish to begin the formatting process 14 Windows Disk Management will format a...

Page 17: ...sk from the list of available hard disks on the left side of the window Fig 09 5 Select the Partition tab 6 From the Volume Scheme menu choose the number of partitions you want to divide the drive int...

Page 18: ...but drive performance will be limited to USB 1 1 transfer rates 4 2 FireWire Connections FireWire 400 also known as IEEE 1394 is a high speed serial input output technology for connecting peripheral...

Page 19: ...improved performance to internal connections Soon after eSATA or external SATA was developed allowing for the use of shielded cables outside the PC eSATA technology was developed to be rugged and dura...

Page 20: ...the power supply is properly connected 3 Disconnect your computer s USB cable Wait 30 seconds Reconnect 4 5 Installing New Firmware LaCie may periodically offer firmware updates for the hard disk Vis...

Page 21: ...so visit the drivers pages where the most recent software updates will be available If you need further assistance please contact your LaCie reseller or LaCie Technical Support see section 6 Contactin...

Page 22: ...Operating system does not recognize LaCie virtual drives Verify HBA BIOS recognizes empty LaCie hard disk Before reconfiguring the mode of operation use the operating system s Disk Man ager to delete...

Page 23: ...rmation Where to Find Information LaCie hard disk serial number Located on a sticker at the back of drive or on the original pack aging LaCie hard disk file format Mac users Select the hard drive icon...

Page 24: ...ttp www lacie com fr contact LaCie Germany Contact us at http www lacie com de contact LaCie Italy Contact us at http www lacie com it contact LaCie Japan Contact us at http www lacie com jp contact L...

Page 25: ...accept no liability for any loss of data during the use of this device or for any of the problems caused as a result LaCie will not under any circumstances be liable for direct spe cial or consequenti...

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