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Thunderbolt Series User Manual

52

WARRANTY INFORMATION

LaCie offers first-rate service and support through our generous three-tiered warranty policy. Our 1-, 2-, 3-, and
5-year policies include comprehensive, complimentary web-based resources, expert in-house technical support,
and worldwide repair and/or replacement coverage. To benefit from this warranty, please contact LaCie Support
at 

www.lacie.com/us/support

 where you can find online support and contact information. You may also contact

representatives at the original point of purchase who will be able to help guide you.
Standard warranties vary depending on the product. To verify your product’s warranty status and to see which
standard warranty is included with your product, type in your product’s serial number at

www.lacie.com/us/support

. If no warranty is listed under your product’s name, this means that the warranty has

expired.

WARRANTY UPGRADES

If you wish to extend your warranty coverage, you can purchase Silver, Gold, or Platinum Care or Advanced
Exchange. For details, see 

www.lacie.com/warranties

.

LEGAL INFORMATION

A standard LaCie limited warranty is included with all products. Please read the terms and conditions below.

LaCie Limited Warranty Policy

LaCie (“LaCie”) warrants, to the original purchaser, that this equipment shall be free of defects in materials and
workmanship for a period of one (1), two (2), three (3), or five (5) years, depending on the model, from LaCie's
date of original shipment when the equipment is used normally and is properly serviced when needed. If you
discover a defect covered by the warranty set forth above, your sole and exclusive remedy will be for LaCie, in
its sole discretion to (i) repair or replace the product at no charge to you; or, if a repaired unit or replacement
product is not available, (ii) to refund the current market value of your product. You acknowledge and agree
that replacement product, at the sole option of LaCie, may be a new product or a remanufactured product. In
order to receive the remedy set forth above, you must return the product during the warranty period and
include with each returned product (i) a copy of your original purchase invoice to verify your warranty; (ii) a
Return Material Authorization number; (iii) your name, address and telephone number; (iv) a copy of the bill of
sale bearing the appropriate LaCie serial numbers as proof of date of original retail purchase; and (v) a
description of the problem. The customer must pay all transportation costs for a returned product. The product
will need to be returned to LaCie within the country of original retail purchase. This warranty applies only to
hardware products; LaCie software, media, and manuals are licensed and warranted pursuant to separate
written agreement. This warranty does not apply if the product has been misused or has been damaged by
accident, abuse, misuse, or misapplication; if it has been modified without permission of LaCie; or if any LaCie
serial number has been removed or defaced. If a customer has purchased a LaCie Advance Care Option (ACO)
to go with this equipment, the ACO shall be valid for three (3) years from activation.

 

Summary of Contents for 2big Thunderbolt Series

Page 1: ...al 1 THUNDERBOLT SERIES USER MANUAL CLICK HERE TO ACCESS AN UP TO DATE ONLINE VERSION of this document for the most recent content as well as for features such as expandable illustrations easier navig...

Page 2: ...onsult the Getting Help page BOX CONTENT LaCie 2big Thunderbolt Series LaCie Little Big Disk Thunderbolt Series Power supply Drive stand for upright use the 2big Thunderbolt Series is shipped on its s...

Page 3: ...Thunderbolt Series User Manual 3 Thunderbolt and the Thunderbolt logo are trademarks of Intel Corporation in the U S and or other countries...

Page 4: ...Thunderbolt Series User Manual 4 VIEWS OF THE DRIVE Front View 2big Thunderbolt Series Activity LED and power button 1...

Page 5: ...Thunderbolt Series User Manual 5 Little Big Disk Thunderbolt Series Activity LED and power button 1 Removable stand 2...

Page 6: ...Thunderbolt Series User Manual 6 Rear View 2big Thunderbolt Series Disk tray 1 Disk lock 2 Power supply connection 12V 4A 3 Thunderbolt technology ports 4...

Page 7: ...Thunderbolt Series User Manual 7 Little Big Disk Thunderbolt Series Thunderbolt technology ports 1 Power supply connection 12V 3A 2 Chain lock option 3...

Page 8: ...safe and prolonging their life Since LaCie s unique design draws heat away from the internal drives the external casing will be warm to the touch after extended use Please make sure that the vent on...

Page 9: ...s interested in placing two 2big enclosures in a specially designed rack may visit LaCie for further information When placing the enclosures in a rack LaCie recommends that you allow for adequate airf...

Page 10: ...ig enclosures Doing so will void the warranty Little Big Disk Thunderbolt Series Heat dissipation is maximized when the Little Big Disk enclosure rests on its stand in a vertical position Please make...

Page 11: ...Thunderbolt Series User Manual 11 Do not stack the unit with other Little Big Disks or similar items Stacking your Little Big Disk s will void the warranty...

Page 12: ...e below for information on powering down the drives within the enclosure If the device is connected to a power supply and turned on but the LED remains off contact LaCie Customer Support LED States Li...

Page 13: ...ce power consumption Unmount the partition s see Unmounting Your Drive 1 Press the LED button 2 The enclosure will stop sending power to the disks Please note that the enclosure will maintain the dais...

Page 14: ...ons For example files can be copied to the Thunderbolt Series volume upstream while playing back an HD film on your computer downstream Certainly it is possible to perform both actions with existing i...

Page 15: ...A single Thunderbolt technology line can have seven devices including the computer Important cable info When connecting your Thunderbolt Series enclosure to a computer or compatible devices please us...

Page 16: ...mputer CONNECT THE INTERFACE CABLE Connect a cable that supports Thunderbolt technology to one of the enclosure s Thunderbolt ports Plug the 1 other end of the cable to a compatible Thunderbolt techno...

Page 17: ...Manual 17 Connect the included external power supply to an outlet and to the enclosure power port 2 2big Little Big Disk The device will turn on automatically when it receives power and the volume wil...

Page 18: ...Thunderbolt Series User Manual 18 2big Little Big Disk Technical note A single Thunderbolt technology daisy chain can have seven devices including the computer...

Page 19: ...9 UNMOUNTING THE THUNDERBOLT SERIES VOLUME In order to avoid file system corruption it is important to unmount the volume s before turning off the enclosure or disconnecting the interface cable See Un...

Page 20: ...info regarding RAID and double byte characters RAID cannot be configured using a computer with double byte characters in its name This is often the case when using Chinese Korean and Japanese fonts To...

Page 21: ...ie product is originally configured in the HFS file format for use on Mac and RAID 0 all partitions must be erased including the EFI partition Windows Disk Management cannot erase the EFI partition so...

Page 22: ...ata Disconnect all external disks from your Windows computer except for the LaCie Thunderbolt device While Diskpart will not allow you to delete the System disk selecting another external hard drive c...

Page 23: ...5 configurations may appear as Online rather than Foreign In this example the first Foreign hard drive is Disk 1 The disk numbers will be different on Windows computers with more than one internal har...

Page 24: ...Manual 24 Diskpart will confirm that your hard disk has been selected 6 To delete all paritions on the hard disk type clean 7 Diskpart will confirm that your hard disk is clean meaning that the partit...

Page 25: ...ve on to Part 3 10 PART 3 If you successfully completed Part 2 then your LaCie Thunderbolt storage currently has no RAID set up In Part 3 you ll set up a RAID array using Windows Disk Management Right...

Page 26: ...They should be labelled as Unallocated Right click on the first disk s row and select New Striped Volume RAID 0 or New Mirrored Volume RAID 1 The New Striped Volume wizard or the New Mirrored Volume w...

Page 27: ...ter then click Next 6 Name the volume and assign a file system usually NTFS then click Next To expedite the RAID 7 configuration keep the box checked next to Perform a quick format Review the summary...

Page 28: ...ic Click Yes to continue 9 The volume will mount on your computer If you created a mirrored RAID 1 volume it will take some time 10 for the OS to sync the drives However the volume is immediately acce...

Page 29: ...Trash will turn into an Eject arrow The volume 1 icon pictured is a generic Mac device icon Your drives may be represented by different icons When the volume icon disappears from the desktop the Thun...

Page 30: ...RAID 1 It will not survey the disks when the 2big Thunderbolt is configured in JBOD mode LACIE RAID MONITOR LaCie RAID Monitor is a utility optimized for your LaCie Thunderbolt Series storage Once in...

Page 31: ...Thunderbolt Series User Manual 31 Click Install 4 Your computer may ask you to enter the Administrator password to continue 5...

Page 32: ...or will launch automatically 7 Using LaCie RAID Monitor LaCie RAID Monitor will launch automatically following a successful installation The utility runs in the background while you work polling the 2...

Page 33: ...ries User Manual 33 Select Open LaCie RAID Monitor 2 The LaCie RAID Monitor gives you an easy color coded reference to instantly know if your 2big is in good health Green indicates that the RAID is in...

Page 34: ...Thunderbolt Series User Manual 34 Red indicates a problem with one or both disks in the RAID...

Page 35: ...Monitor to receive an alert regarding the health of the RAID Should one or both disks encounter problems the LaCie RAID Monitor icon in the menu bar will blink with an exclamation mark inside a triang...

Page 36: ...ntact your LaCie reseller or LaCie Customer Support Failed hard drives within the 2big Thunderbolt Series enclosure should only be replaced by a compatible LaCie disk with equal capacity Once you have...

Page 37: ...ved as soon as possible To Insert a Disk Confirm that the 2big Thunderbolt Series enclosure is off 1 Remove the failed disk according to the instructions above Please make certain that you are properl...

Page 38: ...RAID 0 Once the replacement disk is installed in the 2big enclosure go to Formatting for instructions on building a Striped RAID Set Mirrored RAID Set RAID 1 The 2big Thunderbolt Series RAID is confi...

Page 39: ...omplement to the extraordinary performance already offered by the Thunderbolt technology Data is easy to access since a stripe creates one logical volume that mounts on the desktop One disadvantage of...

Page 40: ...Follow the directions below when reformatting the Thunderbolt Series hard drives Connect the LaCie Thunderbolt Series enclosure to your compatible Macintosh computer 1 The drives will appear on the d...

Page 41: ...Thunderbolt Series User Manual 41 Click on one of the LaCie drives to see the action tabs Click the RAID tab 6 The RAID tab includes three important settings RAID Set Name Format and RAID Type 7...

Page 42: ...ormats available for the drives when creating 8 the RAID Select Mac OS Extended Journaled Clicking on the RAID Type pulldown shows the available RAID configurations LaCie highly recommends 9 that you...

Page 43: ...3 Fill in a name for your Striped or Mirrored RAID Set in the field RAID Set Name 10 Drag one of the drives to the empty field in the middle of the RAID tab 11 Drag the second drive to the same field...

Page 44: ...be working with larger files i e high end video and audio Please see your software s user manual for the recommended RAID Block Size Once you have chosen a RAID Block Size click OK Click Create on th...

Page 45: ...Thunderbolt Series User Manual 45...

Page 46: ...support select your product then click the Troubleshooting tab 3 User Manual Includes common troubleshooting topics See Troubleshooting Topics below 4 Customer Support Create an account on lacie com r...

Page 47: ...ote that legacy Macs with Mini DisplayPorts do not support Thunderbolt technology peripherals such as the LaCie Thunderbolt Series storage Q Did you follow the correct installation steps A Review the...

Page 48: ...sleep mode A Ignore this message The drive will remount to the desktop Problem The disk space does not seem right Q I just threw a lot of files into the Trash from my Thunderbolt Series storage Why d...

Page 49: ...Thunderbolt Series User Manual 49...

Page 50: ...H AND SAFETY PRECAUTIONS Only qualified persons are authorized to carry out maintenance on this device Read this User Manual carefully and follow the correct procedure when setting up the device Do no...

Page 51: ...televisions radios or speakers Doing so may cause interference which will adversely affect the operation of the other products Do not place the LaCie hard drive near sources of magnetic interference...

Page 52: ...when the equipment is used normally and is properly serviced when needed If you discover a defect covered by the warranty set forth above your sole and exclusive remedy will be for LaCie in its sole d...

Page 53: ...rnal causes e to damage caused by operating the product outside the permitted or intended uses described by LaCie f to damage caused by service including upgrades and expansions performed by anyone wh...

Page 54: ...LaCie for repair LaCie cannot under any circumstances guarantee the integrity of data remaining on a returned drive We make no provisions for data recovery and cannot be held liable for any data loss...

Page 55: ...io communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which c...

Page 56: ...e or the shop where you purchased the product MANUFACTURER S DECLARATION FOR CE CERTIFICATION We LaCie solemnly declare that this product conforms to the following European standards Electromagnetic C...

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