4
RECEIVING
Your
unit
was
built,
packaged,
and
inspected
with
extreme
care.
We
shipped
it
to
you
using
carriers
we
trust
with
a
proven
track
record
of
careful
handling,
good
customer
service,
and
on
time
delivery.
Unfortunately,
regardless
of
all
of
these
efforts
sometimes
accidents
happen
and
occasionally
those
accidents
result
in
shipping
damage.
When
the
carrier
picked
up
the
merchandise
from
us,
they
assumed
responsibility
for
its
condition
en
route
to
you.
Thus,
any
claims
for
shipping
damage
must
be
filed
with
the
carrier.
Like
anybody
else,
carriers
don’t
like
to
pay
out
on
insurance
claims,
so
their
claims
procedures
and
requirements
are
very
restrictive.
You
should
consult
the
carrier’s
website
for
their
specific
claims
procedures.
You
should
also
know
that
time
is
of
the
essence.
There
are
two
general
types
of
shipping
damage.
The
first
is
visible
damage
.
This
type
of
damage
includes
visible
loss,
damage,
shortage
or
any
external
evidence
of
loss
or
damage
that
is
visible
at
time
of
delivery
.
This
type
of
damage
must
be
noted
in
detail
on
your
delivery
receipt.
Make
sure
the
driver
signs
and
dates
the
delivery
receipt,
acknowledging
the
damage.
This
has
to
happen
at
the
time
of
delivery
or
it
won’t
happen
at
all.
Keep
a
copy
for
your
records
and
send
another
to
the
carrier’s
damage
claims
department
along
with
a
formal
request
for
an
inspection
report.
Follow
up
with
a
phone
call.
Their
contact
information
can
be
found
on
the
carrier’s
web
site.
The
second
type
of
shipping
damage
is
concealed
damage
.
This
type
of
damage
will
probably
not
be
apparent
at
time
of
delivery
and
may
not
be
discovered
until
unpacking
and
inspecting
the
unit.
Remember,
time
is
of
the
essence
here.
You
should
unpack
and
inspect
the
unit
as
soon
as
possible.
Each
day
that
passes
reduces
the
likelihood
that
the
carrier
will
pay
the
claim.
As
soon
as
the
concealed
damage
is
discovered,
stop
unpacking
and
retain
all
packing
materials.
Contact
the
carrier
by
phone
to
report
the
claim.
Note
the
date
and
time
and
person
you
spoke
with.
Get
a
claim
number.
Follow
up
with
a
written
letter
referencing
the
claim
number
and
including
a
formal
request
for
an
inspection.
Again,
consult
the
carrier’s
website
for
specific
claim
instructions
and
follow
them
precisely.
AS
STATED
ABOVE,
THE
CARRIER
IS
YOUR
SOLE
SOURCE
FOR
SATISFACTION
OF
A
DAMAGE
CLAIM.
UNDER
NO
CIRCUMSTANCES
SHOULD
THE
MERCHANDISE
BE
RETURNED
TO
THE
MANUFACTURER.
NO
RETURNS
WILL
BE
ACCEPTED
WITHOUT
PRIOR
AUTHORIZATION.
