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6) NOTIFICATION OF ERRORS AND OPERATION PROBLEMS
PROBLEM
LIKELY CAUSE
SOLUTION
The door opens but it doesn't close back.
The motion radars or the closing safety
sensor detect the presence of an object or
of a person.
Check that the radars or the sensors are
not engaged.
The door doesn't complete the opening
cycle and stops along the way.
The opening safety sensor detects an
obstacle.
Identify the obstacle and remove it.
The door doesn't respond to the opening
commands.
The MANUAL FREE DOOR function can
be activated.
Check the setting of the program selector.
The door stops during the stroke and
inverts the running direction.
The door detects an obstacle along its
stroke.
Identify the obstacle and remove it.
Friction occurs along door stroke.
Properly set the door;
for this operation please contact the service
centre.
The electronic control units beeps multiple
times and door operation is irregular.
The defect depends on the number and
length of the beeps.
Contact the service centre for the resolution
of the issue.
The display shows the symbol
The system has detected a machine
operation error.
Contact the service centre for the resolution
of the issue.
Should any malfunction occur, the Customer must contact the Support Centre and use the door manually, without powering it.
