LAARS’ ProtoNode Startup Guide
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Appendix A.2. Check Wiring and Settings
•
No COMS on Modbus RTU side. If Tx/Rx are not flashing rapidly then there is a COM issue on
the Modbus side and you need to check the following things:
o
Visual observations of LEDs on ProtoNode. (
Appendix A.5
)
o
Check baud rate, parity, data bits, stop bits
o
Check Modbus device address
o
Verify wiring
o
Verify all the Modbus RTU devices that were discovered in FST Web Configurator.
(
Section 5
)
•
Field COM problems:
o
Visual observations of LEDs on ProtoNode. (
Appendix A.5
)
o
Visual dipswitch settings (using correct baud rate and device instance)
o
Verify IP address setting
o
Verify wiring
If the problem still exists, a Diagnostic Capture needs to be taken and sent to Sierra Monitor
Corporation. (Appendix A.3)
Appendix A.3. Take Diagnostic Capture With the FieldServer Utilities
•
Once the Diagnostic Capture is complete, email it to
. The
Diagnostic Capture will allow us to rapidly diagnose the problem.
•
Ensure that FieldServer Toolbox is Loaded on the PC that is currently being used, or download
FieldServer-Toolbox.zip on the Sierra Monitor Corporation webpage, under Customer Care:
Resource Center, Software Downloads:
http://www.sierramonitor.com/customer-care/resource-center?filters=software-downloads
•
Extract the executable file and complete the installation.
•
Disable any wireless Ethernet adapters on the PC/Laptop
•
Disable firewall and virus protection software if possible
•
Connect a standard cat5 Ethernet cable between the PC and ProtoNode
Ethernet Port
Figure 25: Ethernet Port Location
LAARS Heating Systems
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20
Industrial Way, Rochester, NH, USA 03867
•
(800) 900-9276
•
www.Laars.com
