La Crosse Technology Technical Support, Rev. 1.1
Page 18
SOFTWARE ISSUES
HEAVYWEATHER SOFTWARE DOWNLOAD ERRORS
Make sure to enter the correct URL in the browser search window. The 2800 Series
software is located at:
http://www.lacrossetechnology.com/support/software.php
Then scroll about halfway down the page to the link that reads:
Download the PC
software
: Heavy Weather Pro 2800 version #. # (Note: The version and date on
the download may change when a more current version is posted.)
On Internet Explorer, you may see a box titled “File Download – Security Warning”.
Press the
Save
button in the window and follow directions on the screen.
If Save is non-responsive, or makes reference to binary file types, etc. – you may
have another application conflicting with the download. Some software applications
try to auto-detect downloads to process them for you (e.g. anti-virus, anti-spyware,
photo album).
Note:
The download is straight http – there are no ftp file types to
set.
Check the browser for Add-Ons that may conflict with the download (these may
have been installed by other applications and can be temporarily disabled). In IE8
you can select
Tools|Manage Add-ons
. For other browsers, consult the browser
Help.
If you already installed more than one browser, on occasion two browsers conflict.
Try uninstalling one browser.
If you have only one browser installed, try an alternate browser. Unless you are
technically experienced, the operating system is best limited to it’s default browser
(i.e. IE7 or IE8 on Windows) and one alternative. Viable alternatives are:
Firefox: http://www.mozilla.com/en-US/firefox/ie.html
Chrome: http://www.google.com/chrome
Opera: http://www.opera.com/
If the above steps do not resolve the problem, then you will need to take a USB
drive to another PC, download and save the file there. The file is too large to email
and it is not cost-effective to ship CDs. Please make sure both locations have
appropriate anti-virus software to protect you in carrying the software across
locations.
PC SYSTEM REQUIREMENTS– HEAVYWEATHER PRO
Windows XP (Service Pack 3, 32 bit)
Windows Vista (Service Pack 2, 32 bit)
Windows 7 (Service Pack 1, 64/32 bit)
Windows 8 (64/32 bit)