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First choice for warranty repairs is your selling dealer. Other dealers can
be used, however; prior approval is required.
Some recreational vehicle dealers may be authorized service centers for
certain manufacturers of products warranted separately. Check with your
dealer before contacting anyone else to reduce delays. If the dealer is
not an authorized service center for the product in question, they can
assist you in obtaining authorized service.
Factory
Service repairs can be performed at the manufacturing facility at
Shipshewana, Indiana. Should your KZRV product be in need of major
repairs and your dealer recommends factory repairs, please follow the
steps listed below for such work.
1. Your dealer must make an appointment with service personally
at the factory PRIOR to your arrival.
2. Any freight costs are the responsibility of the owner as listed in
the warranty coverage schedule.
Parts
Stocking of parts varies from dealer to dealer. Any authorized dealer can
order any required part to be shipped to their dealership. All parts are
obtained through authorized KZRV dealers only.
Owner’s Responsibility
When owning and using a recreational vehicle, it is important to perform
regular and normal maintenance. This is recommended twice a year,
spring and fall, to prevent undesired deterioration of your coach. Weather
elements play an important function on sealants and other components
requiring normal maintenance.
As an owner and operator, it is your responsibility and obligation to
inspect and return your coach to an authorized dealer for repairs as
required. Your authorized selling dealer is always your first choice and
they certainly have continued interest in your satisfaction. As your
manufacturer, we recommend that inspection and service be performed
by your selling dealership.
If you are traveling and are unable to locate an authorized KZRV dealer,
or an authorized dealer for the component needing service, please call
our customer service office at (866) 472-5460. Service at a non-
authorized dealer MUST have prior authorization. You may be asked to
return any mechanical parts replaced before reimbursement
consideration is made. Unauthorized or improper repairs may void the
Summary of Contents for Escape 2020
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