User Guide for the Kyocera KE433C phone
xvii
Before requesting support, please try to reproduce and isolate the
problem. When you contact the Customer Care Center, be ready to
provide the following information:
•
The name of your service provider.
•
The actual error message or problem you are experiencing.
•
The steps you took to reproduce the problem.
•
The phone’s electronic serial number (ESN).
To find the ESN:
a.
Remove the battery.
b.
Locate the white label on the back of the phone. Your phone’s 11-digit
ESN begins with “D” and is located on the label.
Qualified service
If the problem with your phone persists, return the phone with all
accessories and packaging to the dealer for qualified service.
