For Assistance
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For Assistance
The following topics address areas of support for your phone, including troubleshooting and specifications.
Troubleshooting
Check the questions and answers below for troubleshooting solutions for common phone questions.
Check Here First
Question
: Phone freezes/operation is unstable.
Answer
: Turn the phone on again. If you are unable to turn the phone off, remove and replace the
battery, and then turn the phone on again. Data that was being edited is erased after your phone is
powered on again.
Question
: Cannot use phone, mail, or Internet.
Answer 1
: Check whether you are where signal is weak or out of service area.
Answer 2
: Power the phone on again.
Answer 3
: Is the phone in Airplane mode? To check that Airplane mode is canceled:
From home, press
>
Settings
>
Wireless & networks
>
More
>
Airplane mode
.
Question
: Battery level goes down quickly.
Answer
: Are you where signal is weak or have been out of service area for a long period? Calling
where signal is weak or being out of service area uses a lot of battery.
Question
: Cannot unlock screen.
Answer
: Power the phone on again. If you are unable to turn the phone off, remove and replace the
battery, and then power the phone on again. Data that was being edited is erased after the phone is
powered on again.
Specifications
The following tables list your phone’s and battery’s specifications.
Phone Specifications
Item
Description
Weight
Battery installed: Approx. 240 g
Continuous Talk Time
3G: Approx. 1140 minutes