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Troubleshooting
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The phone’s electronic serial number (ESN). To find the ESN, remove the
battery as follows:
a.
Hold the phone face down with the antenna pointing down.
b.
Place your thumb on the ridges of the battery door, then push down
with your thumb and slide the battery door away from you until it
stops (about 1/2 inch or 1.27 centimeters).
c.
Move your thumb to the side of the phone, then slide the battery door
off of the phone.
d.
Tilt the phone to remove the battery. The ESN is visible after the
battery is removed. It should start with “179-” or “B3-.”
Replace the battery as follows:
a.
Extend the antenna.
b.
Place the battery into the phone with the metal contacts facing down
and towards the bottom of the phone.
c.
Lay the keypad flat inside the faceplate.