KWorld DVB-T 399U Faq Download Page 4

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3. After install the driver installation, you can continue enter the Hypermedia

Center installation process.

4. After finish all installation, please restart your PC. You can execute the short

cut of Hypermedia Center to start to use the feature of the DVB-T 399U

product.

Q3.How to uninstall the previous installed programs completely?

Please check your device was plugged in USB port properly, please follows

below steps to uninstall completely.

Please use uninstall wizard to uninstall.

『

Quick Uninsallation

』

Please directly execute the

『

Quick Uninsallation

』

option of the installed CD

to select which option you want to remove.

『

QuickUninstallation

』

Summary of Contents for DVB-T 399U

Page 1: ...ve problem 7 Q10 How to download full application 9 Q11 I cannot get a recorded file over 4GB why 9 Q12 After plugging the TV stick into USB port the operating system can detect the device The driver can not be installed and cannot find any device in device manager 9 Q13 Cannot scan any channel 10 Q14 When running HyperMedia Center program it appears Cannot render Mpeg2 Demux filter How to fix the...

Page 2: ...t Please select an available USB 2 0 port Please follow the steps shown below to connect KWorld DVB T 399U Digital TV Dongle to your computer 1 Connect the antenna into the TV INPUT connector 2 Plug the USB cable of the TV stick into the USB port of your system After connecting properly run HyperMedia to scan Digital channels and Watch Digital TV 2 ...

Page 3: ...torun page Quick Installation Utility Manual Quick Uninstallation You can directly Click Quick Installation option to install the driver application and remote option program step by step 1 Once you finish the hardware installation restart your operating system Windows Found New Hardware Wizard will pop up Please click Cancel and run the utilities setup included in the CD Note If you use Windows F...

Page 4: ...to use the feature of the DVB T 399U product Q3 How to uninstall the previous installed programs completely A Please check your device was plugged in USB port properly please follows below steps to uninstall completely Please use uninstall wizard to uninstall a Quick Uninsallation Please directly execute the Quick Uninsallation option of the installed CD to select which option you want to remove b...

Page 5: ... USB TV Stick and check device manager After you confirm the driver install properly please reinstall Hypermedia Center and execute the scanned Digital channel process again Q5 How to check the version of the installed driver A Please find Computer and right click to choose Manage in the start menu In the left pane you will find Device Manager please expand the Sound video and game controllers you...

Page 6: ...se expand the Sound video and game controllers you can find AF9015 BDA device It should be the same as the below picture without any or sign Q7 During watching TV the video freeze or display green screen A 1 Digital signal could be weak please adjust antenna s setting place and scan channel again 2 Try to use the household Antenna instead of the small antenna from the package 6 ...

Page 7: ...un the diagnose program GetSysInfo to help to solve problem A How to run GetSysInfo Step1 Please click GetSysInfo to run it directly Before run GetSysInf please plug your device into your computer and install the software When you see picture as below please press OK to continue run the diagnose program Step2 Please close the window 7 ...

Page 8: ...root of disk C Please attach SystemInfo ini from disk c to mail And please don t forget to describe question in detail We appreciate you to help us understand situation after you test the product To define and solve the problems we need your help to check out PC system filters and software version 8 ...

Page 9: ...e storage location to the HDD partition with NTFS file system Q12 After plugging the TV stick into USB port the operating system can detect the device The driver can not be installed and cannot find any device in device manager A Please check does the TV stick connect to USB port properly or there are other USB devices Too much USB devices setting on the computer simultaneously may cause power lac...

Page 10: ...ilter How to fix the issue A When you run the program it appears Cannot render MPRG2 Demux filter please help us check below information 1 Did the operating system install two or more than two video device If yes please uninstall other video device driver and application 2 Please check your motherboard support USB2 0 or not And please confirm the driver was installed properly USB1 1 cannot support...

Page 11: ...stalled or not 6 If you have other computer you can try to install on other PC as well to check operating system effect Q15 When running HyperMedia Center program it appears Error on Event 900 and Cannot pin so it cannot work 80040209 How to solve the problem A Please adjust the Hardware acceleration Follow below steps to setup Step1 Please click right button on your desktop and select properties ...

Page 12: ...Step3 Select troubleshoot adjust the Hardware acceleration 12 ...

Page 13: ...her software codec such as Direct Show Filter these applications may affect your programs ex K Lite Codec Pack v2 53 Step1 Please check the Add or Remove Programs in control panel If it is absolutely necessary to install the codec please use custom setup to choose Step2 Please make sure what should install and what should not 13 ...

Page 14: ...device manager please reference below picture If the driver didn t install properly you will see or in device manager Please try to reinstall driver to solve the question 2 Please check whether sound card driver install properly in device manager Please refer to below picture If the sound card is disabling Hypermedia Center will have error message 14 ...

Page 15: ...Enable the device to solve the problem Please see below picture 15 ...

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