First
Aid
kvm-tec
ScalableLine - 4K/5K and Full HD
First
Aid
kvm-tec
ScalableLine - 4K/5K and Full HD
Misprints, errors and technical changes reserved
Misprints, errors and technical changes reserved
5.
5.
Check the fi rmware version
....
To view the fi rmware version
Make sure the
main menu
is open. The currently installed fi rmware version of the remote and local units are
displayed (e.g. ‘4267’) and check that you have the same fi rmware on both units.
how to update the fi rmware
To perform a fi rmware update
Make sure that the main menu is open.
Press U to update the USB fl ash drive.
Update Service with kvm-tec Switching Manager Demoversion ....
This is a comfortable update management for your switching system.
You can update all extenders at the same time. The update is performed in the background and in a second step the
units are rebooting with the new fi rmware.
Only a short time is needed for the second step.
ATTENTION
! Only when the bar is grey, the update is fi nished.
Ways to update the fi rmware version
....
There are four ways to perform an update:
UBS stick update
o identify your extender
o
fi rst check your delivery content
o are all needed upgrades unlocked
o all cables are connected and all units are switched on
o check the LED status
o Video - check if the DDC is set correctly (in menu under point „O“ )
o USB - are all cables connected
o
in case of issues check the fi rmware version (download for the newest fi rmware kvm-tec.com/support )
if everything is working fi ne - perfect
Tipps from our engineers for engineers
• reduce the setting of your system and set up only one local and one remote at the same place
• connect the monitor directly to the PC - does the monitor display an image ? (follow the mentioned steps
from above)
• LED status is red or blinking - this can be a cable problem - try to get a short patchcable and to connect
the units and be sure that it´s not a cross - over cable
• USB problems with mouse and keyboard - please try a different type of mouse and keyboard
Further expert tipps for issues
• Adapter - our units are transmitting DVI signals. If you are using adapters try a PC with DVI signal
• PC - please try another machine
• If you have more sets please make a cross check and change of the units
Further steps
Please, fi ll out the support form
and contact our support team +43 2253 81912 - 30
6.
6.
Checklist ....