KVM-TEC media4Kconnect 6502 Local, User Manual, Page: 35 / 42

kvm-tec | 35
4
First
Aid
kvm-tec
smart connection
We are here for you to answer
your questions about installation?
Manual download www.kvm-tec.com
or
kvm-tec Installationchannel on our homepage
personally +43 2253 81912
Video error
(stripes in the
picture)
USB is not
working
No Power
(No LED)
Check the
powerplug
Is the power supply
ok? Try another Unit.
Try reprogramming the
Unit by using a JTAG
programmer
Contact kvm-tec
support
Are the USB
Devices plugged in
correctly?
Is the USB cable on the
Local side plugged into
the PC?
Are the USB
Devices working direc-
tly on the PC?
Check if local and
remote Unit have the
same fi rmware
Replace the USB cable
from PC to the Local
Extender
Check if the local or
the remote Unit is
causing the problem
by swaping fi rst the
local and than the
remote Unit to ano-
ther Unit
Contact kvm-tec
support
Check if all
cables are plugged in
correctly
Check if the PC is
sending a Image by
plugging in a
monitor on the local out
of the local Unit
Check if the DDC is set
correctly (in menu under
point „O“)
Check if both Units
have the correct
fi rmware
No Video
Contact kvm-tec
support
Check if all
cables are plugged in
correctly
Check if the PC is
sending a Image by
plugging in a monitor
on the local out of the
local Unit
Check if local and remote
Unit have the correct
fi rmware
Check if the DDC is set
correctly (in the menu
under point „o“)
Check if the network
switch is setup cor-
rectly and has enough
bandwidth
Contact kvm-tec
support
Check if other units have
the same
behaviour
kvm-tec Support support@kvm-tec.com
Phone: +43 2253 8
19
12 - 30
6. SUPPoRT & fIRST aID