TracVision system is not operating properly:
Stop your vehicle/vessel.
Then turn on the TV and the TracVision system, as
described on the reverse side of this guide.
Wait 1 minute, then check the status lights on the primary receiver
(the
receiver connected directly to the antenna, if you have more than one).
If all three lights are lit solid green, skip to
2
.
VOLTAGE light is OFF:
• Ensure the receiver’s power switch (A) is turned ON.
• Check the 12 VDC power to the receiver and check the rear panel fuse.
VOLTAGE light is Flashing GREEN:
• Check the coax cable that connects the receiver to the antenna. Be sure the
connectors are undamaged and connected securely.
VOLTAGE light is ORANGE or Flashing RED:
• There are less than 10 volts input to the receiver. Try connecting the
receiver to a dedicated circuit.
If your vehicle/vessel is subject to power
fluctuations, use an AC-DC power supply to provide filtered power to
the receiver.
RECEIVER light is ORANGE:
• The receiver is ON, but the antenna is OFF. Press the remote control’s
SAT button.* Then press its PWR button. The receiver beeps twice.
• If the antenna still doesn’t turn on, check the remote control.*
B
RECEIVER light is Flashing ORANGE or RED:
• Contact your KVH dealer for assistance.
ANTENNA light is Flashing GREEN:
• The antenna is on, but it hasn’t yet found the satellite. Check for blockage.
The antenna requires an unobstructed view of the southern sky to receive
satellite TV. Common causes of blockage include buildings, trees, bridges,
and mountains.
• Check the antenna dome for grime, which can affect reception. Heavy rain
or moisture on the dome can also weaken satellite TV signals.
ANTENNA light is Flashing ORANGE or RED:
• Contact your KVH dealer for assistance.
TV picture is jumbled, frozen, or pixelated?
• Check for blockage as described in Step 1c.
Local channels are no longer available, while other channels are OK?
•
Local channels are available only within the Designated Market Area
(DMA) used on your account. The antenna cannot receive local channels if
you travel outside of your DMA.
TV displays a “Please call ext. 722” message and you can only watch the
Preview Channel (100)?
• The receiver has lost its activation data. Call DIRECTV customer service
at 1-800-DIRECTV (347-3288). You will need to provide the phone number
listed for your account.
The remote control has stopped working?
• Press the remote control’s SAT button, then try again.
• Try aiming the remote directly at the RF converter.
• Replace the remote’s two AAA batteries.
• Ensure the RF converter is plugged in, and try moving it to a different
location (3 feet away from the receiver, and not behind a metal structure).
• Reprogram the remote (see Section 3-3 of the User’s Guide).
See Section 10 of the User’s Guide for further troubleshooting details.
* If the SAT button does not illuminate red, replace the batteries in the remote control.
Troubleshooting
Troubleshooting
B
B
D
D
C
Power Switch
A
B
C
VOLTAGE Light
RECEIVER Light
D
ANTENNA Light
Note: ANTENNA light not
lit on secondary receivers
1
1a
1b
1c
2
3
4
5
A
B
C
D
C