In this chapter
104
Chapter 5
Troubleshooting
5
In this chapter
This chapter gives guidelines for troubleshooting and provides an overview of the
different means of status signaling.
Getting support
Overview
If this manual does not provide the remedies to solve your problem, you may want
to contact your Airtime Provider or your local dealer or distributor.
Airtime Support
If you need assistance from your Airtime Provider, please call the Help desk.
To see the Help desk number, enter the web interface of your terminal and select
HELP DESK
. This Help desk number is either taken from the SIM card or entered
manually. If no number is available under HELP DESK, check your Airtime
subscription documents for a contact number.
System Support
If you need assistance with problems caused by the terminal or antenna, please call a
KVH-certified dealer/distributor or KVH Technical Support.
You can find a certified dealer or distributor near you by visiting KVH’s website at
www.kvh.com/wheretogetservice
.
You can contact KVH Technical Support at the following:
North/South America, Australia:
Phone: +1 401 847-3327
E-mail: [email protected]
(Mon.-Fri., 9 am-6 pm ET, -5 GMT)
(Sat., 9 am-2 pm ET, -5 GMT)
Europe, Middle East, Asia:
Phone: +45 45 160 180
E-mail: [email protected]
(Mon.-Fri., 8 am-4:30 pm, +1 GMT)
Summary of Contents for TracPhone FB150
Page 1: ...User s Guide TracPhone FB150...
Page 132: ......