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TROUBLESHOOTING Q&A
When there is no power to the juicer:
• Check if the power cord is properly plugged in.
• Check if the drum lid and the juicing bowl are
properly assembled.
• Check if the top-set and the base are properly
assembled.
• Juicer will not operate if parts are not
assembled properly.
Low juice yield:
• Diff erent ingredients hold diff erent amounts of
fl uid that will yield diff erent amounts of juice.
• If the ingredients are not fresh, they may
contain reduced amounts of fl uid, which will
yield less juice.
• Check if the compression silicone is fi rmly
inserted.
• If the ingredient itself has low water content, it
may help to soak it in water before juicing.
• If juicing ingredients with small seeds, after a
few servings, it may reduce the juice yield. For
best result, disassemble and wash the top-set
in between juicing.
• If there is seed residue on the bottom of the
strainer, this can aff ect juicer performance and
the overall juice yield.
There is too much pulp in the juice:
• When continuously juicing, and depending on
the ingredient, the juice may contain a lot of
fi ne pulp.
• To reduce the fi ne pulp, clean the top-set
frequently and extract the pulp.
• Use a mesh strainer and put the juice through
it to collect the unwanted pulp.
• If the strainer and the screw are damaged
and aff ecting the juicer’s performance, it is
recommended the parts be replaced.
*The lifetime of each part may vary depending
on length and method of use and ingredients
extracted.
• If too many ingredients are inserted at the
same time, it may cause the juicer to stop
frequently. This can lead to pulpy juice. Insert
the ingredients slowly and few at a time.
The drum lid will not close:
• Make sure the juicing screw is pushed all the
way in to the strainer in order for the drum lid
to close properly.
• If the juicing screw is not properly in position,
the drum lid may not close.
Odd noise from the juicer:
• Check if the parts are assembled correctly.
Try reassembling the parts and listen for the
odd noise.
• Do not start the juicer unless there are
ingredients and/or liquid in it.
• Operating the juicer without ingredients can
cause damage to the screw.
• If the juicer is operated without ingredients or
liquid, the noise level can increase and also can
lead to damage.
• The friction noise from the juicing screw and
the strainer will disappear when ingredients
are inserted into the juicer.
• If the noise occurs when ingredients are
inserted into the juicer, check the size of the
ingredients. Do not insert anything over 1 inch
in thickness.
• Depending on the type of ingredients, the
dimensions can be smaller.
• The noise can occur if the juicer is operated on
an uneven or slanted surface. Place the juicer
on a horizontally fl at surface when operating.
The extracted pulp is very moist:
• During the very beginning of extraction, the
pulp can be more moist.
• Depending on the ingredient’s condition, the
extracted pulp can be aff ected; especially
when the ingredient is not fresh, the juice can
be extracted with the pulp.
During operation, the juicing bowl shakes.
• The juicing screw and the strainer are set up to
crush and squeeze the ingredients. It is normal
for the juicing screw and the strainer to vibrate.
• If the ingredient contains strong fi ber, the
vibration from the top-set may be stronger.
During juicing, the juicer stopped:
• Check the power cord and make sure it is
plugged in correctly.
• Check that all the parts are correctly assembled.
• If too many ingredients are inserted at one
time, this can cause the juicer to stop.
• When the juicer stops because there are too
many ingredients inserted in it, press the
REVERSE - OFF - FORWARD button in this order,
switching back and forth 2 to 3 times.
• The reverse setting will push the ingredients
up, and the forward setting will pull the
ingredients down.
• If the juicer stops due to the overload
protection, let the juicer cool for 30 minutes to
2 hours before juicing again.
• If there are hard seeds within the ingredients,
remove them before juicing. Hard seeds can
damage the juicer.
Layers of separation in the juice:
• Depending on the density of the ingredients,
the extracted juice may show layers of diff erent
juices. It is diff erent from separation due to
oxidation caused by juicing with a high-speed
juicer.
The drum lid is stuck:
• After juicing, let the juicer operate for another
30 seconds to extract the remaining pulp.
• If there is too much pulp in the top-set, this
can cause the drum lid to not open. In this
situation, press the REVERSE OFF - FORWARD
button in this order, switching back and forth 2
to 3 times.
• Pour water down the feeding tube to rinse out
the insides and then try opening the drum lid.
Juice dripping down the body of the base:
• If the compression silicone on the bottom of
the juicing bowl is not plugged in correctly, the
juice may seep out on to the juicer base. Before
assembling the parts, check and make sure the
compression silicone is plugged in correctly.
Is it possible to juice ingredients with
tough
fi ber?
• Ingredients like celery or ginger contain long
fi bers that may wrap around the juicing screw
and aff ect the juicer’s performance. When
juicing fi brous ingredients, do not collect more
than 1 lb. of juice. After collecting this quantity
or less, clean the top-set completely before
juicing again.
Discoloration of the plastic parts:
• After juicing, if the juicer is not cleaned right
away, the remaining pulp inside the top-set
can dry up which can make disassembling and
cleaning hard. This can also aff ect the juicer’s
performance and color.
• Ingredients that are rich in carotenoids such
as carrots and spinach may dye plastic parts.
When the parts are dyed with carotenoids, rub
vegetable oil in to the dyed areas and use mild
detergent to clean.
• Vegetable oil should only be used during
clean-up for parts that are discolored. Do not
use vegetable oil on the juicing screw or the
strainer. If vegetable oil or oil from animal fat
gets on the juicing screw or the strainer, this
can aff ect the juicer’s performance and may
result in damaged parts.
• The silicone pieces on the top-set can be
detached to be thoroughly cleaned.
Using for purposes other than juicing:
• This juicer is designed to juice ingredients like
fruits and vegetables.
• Do not use the juicer for extracting vegetable oil.
• Do not juice ingredients with high contents of
vegetable/ animal oil.
• If vegetable/animal oil gets on the juicing
screw or the strainer, this can aff ect the
performance of the juicer and could result in
damaged parts.
